COMPANY OVERVIEW:
Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.
JOB SUMMARY:
Under general supervision, performs cashiering, customer service, and clerical duties involving the receipt, processing, and reconciliation of payments for bills, taxes, permits, fees, and other related services. Responsibilities include handling cash, checks, credit card, and electronic transactions; balancing daily receipts; maintaining accurate financial records; and researching customer accounts. Work is performed in accordance with established policies and procedures and is reviewed through observation, reports, and the accuracy of transactions processed.
RESPONSIBILITIES AND DUTIES:
- Receives, processes, and records payments for bills, taxes, permits, fees, and other related services through cash, check, credit card, and electronic payment methods.
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Counts, balances, and reconciles daily cash receipts and other forms of payment; prepares daily settlements and completes deposit documentation.
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Issues receipts and maintains accurate records of all transactions processed.
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Assists customers in person, by telephone, and through electronic communication by responding to inquiries regarding accounts, payments, billing information, fees, and related services.
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Researches customer accounts and payment histories to verify transactions, resolve discrepancies, and provide accurate information.
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Processes returned and insufficient funds checks and applies appropriate charges in accordance with established procedures.
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Identifies duplicate payments, billing discrepancies, and account irregularities and initiates corrective actions as appropriate.
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Creates payment vouchers and maintains organized voucher and financial transaction files.
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Maintains bookkeeping and cashiering records, ensuring the accuracy and completeness of financial documentation.
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Files records, reports, and other departmental documents in accordance with established retention procedures.
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Prepares correspondence, reports, statements, and other documents utilizing standard office software applications.
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Operates computerized cashiering systems, financial software, and general office equipment.
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Performs related clerical and administrative duties as assigned.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- High School Diploma or GED; supplemented by six (6) months of experience as a cashier or teller in handling large sums of money; or an equivalent combination of training and experience.
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Knowledge of the principles and practices of cashiering and bookkeeping.
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Knowledge of business arithmetic.
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Ability to handle large sums of money with accuracy.
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Ability to provide customer services, resolving customer inquiries and complaints.
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Ability to balance cash and check receipts.
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Ability to establish and maintain effective working relationships with employees and the public.
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Ability to prepare accurate reports in a timely manner.
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Skill in the operation of general office equipment such as a mail processor, cash register, 10 key calculator, computer, copy machine and typewriter.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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This position is primarily sedentary and requires prolonged periods of sitting at a desk and working on a computer.
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Frequent use of hands to operate and control office equipment such as computers, phones, and other standard office tools.
- Occasional walking, standing, bending, or reaching may be required.
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May occasionally be required to lift and/or move up to 20 pounds.
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The work is performed in a professional office environment with moderate noise levels and controlled temperatures.
BENEFITS:
One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).
AAP/EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DRUG FREE WORKPLACE:
In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.
OTHER DUTIES MAY BE ASSIGNED
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
