PLEASE VISIT OUR WEBSITE TO SUBMIT AN APPLICATION AND RESUME. https://neighborhoodmedicalcenter.org/careers/
ESSENTIAL FUNCTIONS
· Greets clients and visitors to clinic and assists with check in process.
· Makes appointments and educates clients regarding documents they will need to provide at the time of service.
· Answers phones and accurately direct calls.
· Accurately enters, maintains and retrieves data on NMC’s computer system.
· Uses and maintains electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete
SUPERVISION
Not Applicable
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities
and activities may change at any time with or without notice.
MINIMUM REQUIREMENTS
Possess a minimum of a high school diploma or its equivalent; college degree preferred
· Least 1 year of recent work experience at medical front office or call center
· Team-oriented with excellent interpersonal and communication skills.
· Bilingual in English/Spanish/Creole is a plus.
· Ability to function independently.
· Ability to work flexible hours.
PREFERRED EDUCATION AND EXPERIENCE
Experience working in a medical office/clinical setting or pharmacy
Experience working in a Federally Qualified Health Center (FQHC)
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrates ability to problem solve and execute to achievement;
Demonstrates customer/client focus;
Skilled and able to demonstrate verbal and written proficiency in communications;
Proficient in multi-tasking and time management;
Proficient in Microsoft Suite (i.e. Word, Excel, Outlook, PowerPoint, etc.).
PROFESSIONAL ATTRIBUTES
Professional and business style that is results oriented, open and transparent;
Commitment to providing high quality healthcare to patients in underserved communities;
Flexibility;
Unquestioned integrity;
Strong planning, organizational and change management skills;
Ability to work effectively in a team environment;
Clear, concise and persuasive writing, communication, listening and presentation skills;
An orientation and commitment to deadlines and details;
Demonstrated ability to work effectively with employees at all levels;
Excellent and detailed research and analytical skills;
Able to interpret complex rules and regulations;
Decisive and exercises good judgment under pressure;
Ability to manage a diverse and demanding workload;
Ability to work in a fast-paced environment;
Must have the demonstrated ability to deal with highly confidential information.
WORKING ENVIRONMENT
This job operates in various environments which may include: office environment, mobile unit environment, assignment working out of doors in various weather conditions. This role requires the ability to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The Ambassador may perform duties as a messenger/courier. The Ambassador will have direct contact with patients/visitors.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee may be required to stand up to 8 hours. Must be able to listen, ear, read, write and speak clearly in English.
PROFESSIONAL EXPECTATIONS AND COMPETENCIES
Dignity & Respect. No matter the circumstance, we treat everyone with the utmost respect they deserve in a professional manner.
Quality. Our promise is to deliver uncompromising quality care and service to all our patients.
Compassion. We are caregivers first, serving the needs of our patients in a welcoming and positive environment.
Empowerment. We empower people to be proactive in their care and envision their own picture of health.
Community. Our responsibility to our community is what drives us forward.
Commitment. We are committed each and every day to bring our vision of a healthy community to life.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
All Neighborhood Medical Center facilities are smoke-free environments.
EMPLOYMENT PRACTICES:
Neighborhood Medical Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, and ability to speak English, disability, sex, age or marital status. Persons alleging unequal treatment should contact the Chief Executive Officer.'
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Computer Skills: 1 year (Required)
- Dentrix: 1 year (Preferred)
- Medical/Dental Office: 1 year (Required)
- Athenahealth: 1 year (Preferred)
Language:
- Spanish (Preferred)
- Haitian Creole (Preferred)
Work Location: In person
