Airport Deputy Manager - Job Description
Reporting organisationally to the Airport manager, the Deputy Manager will be a key member of the FIFA26 Operational Services team and will work in close collaboration with the FIFA Transport team and other key individuals responsible for supporting the Airport Manager in overseeing all day-to-day airport operations, ensuring safety, efficiency, and compliance with aviation regulations and FIFA client service levels. This role acts as a second-in-command, providing leadership across multiple functional areas, including airside and landside operations, terminal management, customer service, and emergency response coordination.
The main responsibilities and oversights of the Deputy Airport Manager for the FIFA World Cup 26™ include:
- Support and deputize for the Arrivals & Departures Teams Manager, ensuring continuity of leadership and operational decision-making.
- Lead, train, and motivate a diverse team of paid staff and volunteers to deliver exceptional airport services in line with FIFA World Cup 2026 standards.
- Oversee daily and shift briefings to align team performance, ensure service consistency, and address operational challenges during extended hours.
- Manage all operational aspects of arrivals and departures, ensuring alignment with governance structures and coordination with airport stakeholders.
- Develop and maintain effective relationships with airlines, airport authorities, transport providers, and FIFA functional areas to facilitate seamless client movements.
- Direct service planning and delivery for all FIFA constituent groups, ensuring compliance with defined service levels (DSLAs) and tournament objectives.
- Coordinate with transport providers across multiple modes—including bus, fleet, and public transport—to ensure efficient passenger flow and timely connections.
- Oversee the integration of arrivals and departures operations with other FWC2026 functional areas at venue and site level, including stadiums and non-competition locations.
- Lead preparation and delivery of client-facing materials, including transport guides, operational updates, and presentations for key stakeholder meetings.
- Ensure readiness and excellence in service delivery for all pre-tournament test events and operational simulations.
- Foster a proactive, collaborative, and safety-focused team culture capable of performing under pressure and meeting tight deadlines.
Airport Supervisor - Job Description
Reporting organisationally to the Airport Deputy manager, the Airport Supervisor will be a key member of the FIFA26 Operational Services team. It will work closely with the FIFA Transport team and other key individuals responsible for supporting the Airport Manager to ensure the service level for each client group.
The main responsibilities and oversights of the Airport Supervisor for the FIFA World Cup 26™ include:
- Will work closely with the Host City Airport Manager and Deputy Manager
- Manage the contractor and volunteer team on site
- Coordinate airport operations on airside and landside
- Work collaboratively with the team and ensure adherence to the daily operational plan
- Participate in daily meetings, giving ideas and feedback to improve the operation
- Ensure that all airport safety and security regulations are followed.· Ensure that the Site Operational Plan is followed for all operational duties and facilitations.
- Provide directional guidance for FIFA clients, helping them to solve issues at passport control, customs, and biosecurity.
- Assist with mishandled baggage cases, being the focal point between the client and the handling company/airline.
- Oversee the contracted Meet and Greet suppliers' performance, ensuring agreed service levels are delivered.
- Assist clients with any communication problems at passport control, customs, and biosecurity
- Welcome the FIFA clients
- Motivate the team, especially volunteers.
- Maintain positive working ties with airport employees and government representatives
- Responsible for the liaison of airside and landside operations
- Maintain an effective working relationship with airport authorities.
- Work collaboratively with all airport stakeholders.
- Ensure all client transport is on-site, either in staging areas or at load zones, at the agreed times.
- Liaise with contracted transport providers when required.
- Responsible for the Welcome Desk operations and coordinating clients to the correct transport provided.
- Work at airport vehicle staging areas and load zones.
- Reporting to Head Arrivals and Departure Manager, Senior Arrivals and Departures Manager, Arrivals and Departures Manager, Arrivals and Departures Deputy Manager
Arrivals & Departures TROC Supervisor - Job Description
Reporting organisationally to the Head of Arrivals & Departures and the Arrivals & Departures Senior manager, the AND TROC (Transport Operations Center) Supervisor will be a key member of the FIFA26 Operational Services team, and work in close collaboration with the FIFA Transport, and other key individuals responsible for delivering The Arrivals & Departures Transport Operations Center Supervisor oversees the real-time coordination, monitoring, and communication of all airport transport operations during the tournament. This role ensures accurate tracking of arrivals and departures, efficient dispatching of vehicles, meet-and-greet services, and seamless collaboration between airport teams, transport providers, and functional areas to deliver a safe, timely, and high-quality service for all FIFA client groups.
The main responsibilities and oversights of the Arrivals & Departures Transport Operations Center Supervisor for the FIFA World Cup 26™ include:
- Oversee real-time coordination and monitoring of all airport transport operations to ensure on-time arrivals and departures for all FIFA client groups.
- Supervise the dispatching and allocation of vehicles, ensuring efficient utilization of resources and adherence to service schedules.
- Maintain constant communication with airport teams, drivers, and transport providers to manage passenger flow and respond promptly to operational updates or changes.
- Coordinate meet-and-greet services to ensure a smooth, professional, and welcoming experience for all arriving and departing clients.
- Track flight movements, service requests, and vehicle activity using transport management systems and monitoring tools.
- Identify, escalate, and resolve operational issues or delays in collaboration with relevant stakeholders.
- Support the implementation of FIFA service standards and DSLAs, ensuring all transport operations meet defined quality and timing expectations.
- Liaise with airport authorities, security services, and functional area leads to maintain safety, compliance, and smooth coordination across operations.
- Provide clear and timely updates to the Transport Operations Center Manager and airport management regarding ongoing activities, incidents, and performance metrics.
- Prepare and submit daily operational reports and incident logs, ensuring data accuracy and accountability.
- Assist in the training, briefing, and supervision of TOC staff and volunteers to ensure operational readiness and consistent service delivery.
- Contribute to test events, rehearsals, and operational readiness exercises to validate systems, procedures, and communication channels ahead of the tournament.
Airport Locations:
- Hartsfield–Jackson Atlanta International Airport — ATL
- Boston Logan International Airport — BOS
- Dallas/Fort Worth International Airport — DFW
- Fort Lauderdale–Hollywood International Airport — FLL
- Guadalajara International Airport — GDL
- William P. Hobby Airport — HOU
- George Bush Intercontinental Airport — IAH
- Kansas City International Airport — MCI
- Los Angeles International Airport — LAX
- Mexico City International Airport — MEX
- Monterrey International Airport — MTY
- John F. Kennedy International Airport — JFK
- LaGuardia Airport — LGA
- Oakland International Airport — OAK
- Philadelphia International Airport — PHL
- San Francisco International Airport — SFO
- Norman Y. Mineta San José International Airport — SJC
- Seattle–Tacoma International Airport — SEA
- Toluca International Airport — TLC
- Billy Bishop Toronto City Airport — YTZ
- Toronto Pearson International Airport — YYZ- FILED
- Vancouver International Airport — YVR- FILLED
- Newark Liberty International Airport — EWR
- Miami International Airport — MIA
- Felipe Ángeles International Airport — NLU
