Position Summary:
The Loan Processor plays a key role in delivering a smooth and positive mortgage experience for our customers. Reporting to the Operations Manager, this position is responsible for reviewing, verifying, and preparing complete loan files for Underwriting and Closing. The Loan Processor acts as the central point of communication between loan officers, assistants, builders, real estate partners, and customers, helping ensure accuracy, timeliness, and an exceptional customer experience throughout the loan process.
Responsibilities:
- Maintains knowledge of all policies and modifications to the guidelines and standards of the company, federal housing programs, investors, and private mortgage insurers.
- Maintains and updates loan application information within loan origination software and other applications.
- As applicable, orders appraisals, title, survey, verifications, and any other items required for loan approval; conducts regular follow-ups with outside sources regarding outstanding documents.
- Verifies the data collected, analyzes, and decides whether it meets guidelines or if other documentation is needed; documents communication through the conversation log; ensures loan application is in compliance with underwriting, investor, RESPA, and HMDA guidelines.
- Calculates income, reviews assets and liabilities.
- Reviews all disclosures for completeness and compliance.
- Completes final evaluation and analysis of completed application packages and submits eligible files specifying any applicable conditions.
- Monitors rate lock information for data integrity and expiration dates; communicates discrepancies to the Loan Officer.
- Maintains accurate pipeline to ensure proper projections, and closing dates
- May prepare, when applicable, “Adverse Action” letters. Ensures accurate disclosure of the reason(s) for the adverse action as soon as it is determined that applicants do not qualify.
- May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.) Meets customer service standards as outlined by management.
- Updates loan officer, loan officer assistant, realtors, builders and customers on loan status.
- Maintains communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
- Senior Processors may provide training and guidance to other Processors on the team.
Personal Professional Standards:
- Project an image of professionalism through demeanor and appearance while acting with integrity and honesty.
- Strive for teamwork and cooperation and actively participate in goals for self-improvement.
Key Qualifications:
- Highschool diploma; or general education degree (GED) required
- Minimum 5 Years mortgage banking experience as a processor or junior processor, required
- Must have working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, and Regulatory Mortgage Compliance
- Must have working knowledge of Encompass or other LOS systems
- Proficient in Excel, Word, and Outlook, with the ability to learn other mortgage-related programs
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Demonstrated ability to interact effectively with others both internal and external
- Demonstrated judgment and decision-making ability
- Ability to work overtime, when necessary
Base Salary:
The expected base salary for this position is between $60,000 to $80,000 per year, depending on experience and skillset. Base salary is paid bi-weekly.
Why Work for Universal Lending Corporation:
Universal Lending Corporation was founded nearly 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. We offer an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. At Universal Lending Corporation, you can work with other passionate, purposeful, and customer-centric people, all sharing the same goal of helping people achieve their dreams. Universal Lending Corporation offers a competitive compensation package based on experience and skill, including a comprehensive benefits package inclusive of Medical, Dental, and Vision.
Physical Requirements:
This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibilities:
This position does not supervise other employees.
Travel Requirements:
A valid driver’s license and active vehicle insurance is required at all times.
FLSA Classification: Non-Exempt
Disclaimer: Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
This is a remote position; however, candidates must reside in the state of Arizona, California, Colorado, Florida, Nebraska, North Carolina, Oregon, Texas, or Utah.
