Top 1498 Reservations manager Jobs in Florida

Guest Experience & Reservations Manager
Lemonjuice Solutions —Orlando, FL
- From $60,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
Quick Apply
14d
Bilingual Project Coordinator (Mandarin/English)
Tianyu Arts and Culture Inc. —Sanford, FL
- $4,500 a month
- Temporary
- English
- Driver's License
- Driving
- Relocation assistance
Quick Apply
4d
Moving Industry Sales Representative
Kane Marketing and Consulting —West Palm Beach, FL
- $52,000 - $250,000 a year
- Full-time
- Mid-level
- In-person
- Referral program
Quick Apply
9d
Group Sales and Events Manager
Perry Hotel Naples —Naples, FL
- From $80,000 a year
- Weekends as needed
- Marketing
- Customer service
- Ability to walk for extended periods
- Relocation assistance
- Health insurance
Quick Apply
Vacation Rental Manager
Confidential —Indian Shores, FL
- From $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14h
Dance Instructor
The Club at Admirals Cove —Jupiter, FL
- $60 an hour
- Part-time
- CPR Certification
- Microsoft Outlook
- Computer literacy
- 401(k)
- Employee discount
Quick Apply
3d
Community Services Administrator
CITIZENS MANAGEMENT SERVICES, INC. —Nokomis, FL
- Overtime
- Hospitality
- Customer service
- Ability to walk for extended periods
Quick Apply
Assistant General Managers Needed for Iconic Fine Dining Restaurants!
Lewis Prime Grill - Wellington —Wellington, FL
- $80,000 - $85,000 a year
- Full-time
- Background check
- Hospitality
- Management
- Paid training
- Health insurance
Quick Apply
Front Office Supervisor
Tranquility Bay Beachfront Resort —Marathon, FL
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
2d
Hotel Assistant General Manager
Marriott Courtyard —Winter Haven, FL
- From $65,000 a year
- Full-time
- Background check
- Hotel
- Supervising experience
- Relocation assistance
- Health insurance
Quick Apply
Front Desk Guest Service Agent
Club Destin Condos —Destin, FL
- $17 an hour
- Weekends as needed
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
11h
Assistant Food & Beverage Director
The Gasparilla Inn —Boca Grande, FL
- Weekends as needed
- Bar
- CPR Certification
- Bachelor's degree
Quick Apply
Rental Manager
Sunnyside Beach and Tennis Resort —Panama City Beach, FL
- $32,290 - $40,000 a year
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
17h
TALENTED/EXPERIENCED FOH MANAGERS FOR CVI.CHE 105 (ALL LOCATIONS)
CVI.CHE 105 RESTAURANTS —Miami, FL
- Weekends as needed
- Bilingual
- Hospitality
- Spanish
- Paid training
- Health insurance
Quick Apply
Owner Relations Manager
Royal Shell Vacations —Fort Myers Beach, FL
- From $55,000 a year
- 8 hour shift
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dining Room Supervisor
South Port Square —Port Charlotte, FL
- From $18.20 an hour
- Weekends as needed
- Background check
- Bar
- Mid-level
- Health insurance
- Dental insurance
9d
Business Travel Sales Manager
YOTEL Miami —Miami, FL
- Up to $80,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Flexible spending account
- 401(k) matching
Quick Apply
Reservations Manager
Bungalows Key Largo Resort —Key Largo, FL
- From $58,000 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Dispatcher (Transportation experience and CDL preferred)
RATP Dev USA —Tavares, FL
- $17.75 an hour
- 8 hour shift
- 18 years or older
- Computer literacy
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Dining Room Manager
Kensington Golf & Country Club —Naples, FL
- $58,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Cash register
- Health insurance
- Dental insurance
Quick Apply
2d

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reservations manager jobs near florida

Guest Experience & Reservations Manager

Lemonjuice Solutions -
Orlando, FL

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Job Details

Full-time
From $60,000 a year
14 days ago

Qualifications

Employee relationship building

Full Job Description

Looking for a knowledgeable, customer-service oriented leader to manage our Guest Experience team within our CoolVacay Department!

Work Type: Full-time. Salaried. Year-round.

Work Schedule: Monday-Friday.

Location: Fully remote. Must be available to work in different time zones within the US.
Must be available to work nights, weekends, and holidays as needed.

Robust benefits package available.

Position Summary:

In this role the Guest Experience Specialist and Reservations Manager will work with the team to process all guest requests. Able to manage a team of people who handles large number of call intakes during peak seasons and holidays. Ensures rates match established codes, document exceptions. Verifies/adjusts billing for guests. Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Able to work proficiently on OTA Platforms: Airbnb, Booking.com, Expedia, SendSquared, Hospitable, VRBO; RHEA, Guesty. Demonstrates consistent attention to detail. Negotiates with online listing platforms to attain optimal resolution when disputes arise. Works with team on sales training tactics and a high level of guest satisfaction and interaction. Implementation of processes and procedures that help strategically line the team to be effective and efficient.

Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Assist individuals with disabilities, and thank callers with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

Able to give quotes, take payments, issue refunds, develop, maintain and edit Manage a large number of call intakes during peak seasons and holidays.
Answering calls and helping guests and prospective guests with quotes, reservations, questions, taking payments, help resolve issues and minimize losses.
Ability to lead, motivate, and develop a team.
Experience with revenue management principles and inventory control.
Oversee daily operations of the Guest Experience team.
Ensure accurate and timely processing of all reservation modifications, cancellations, and special requests.
Management of the group inbox and ensuring all requests or emails reach the correct recipient.
Ensure rate integrity and compliance with resort policies and procedures.
Monitor reservation trends, booking pace, and forecasting to support revenue goals including weekly reporting.
Prepare departmental reports and analyze performance metrics.
Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner
Able to work proficiently on software Platforms: Airbnb, com, Expedia, SendSquared, Hospitable, VRBO; RHEA, Guesty.
Work on assigned projects during the “slower” season as established by the CoolVacay department needs.
Ability to stay calm and focused while working to prioritize multiple tasks with different priorities occasionally under hectic conditions.
Good interpersonal skills: must be able to communicate clearly and connect with a variety of people in and outside of the company in potentially stressful conditions.
Ability to negotiate with OTAs (Online Travel Agencies) when disputes.
Strong communication skills to support relationship between the resort team and the Guest Experience Specialists.
Experience implementing new processes and procedures across a department.
Ability to develop and roll out a training program and train new team members during high growth periods.
Strong understanding of scheduling and scheduling management.
Attention to details: This includes reservation bookings, taking payments, learning new software, communicating with guests, documenting refunds, looking for potential issues to help maximize earnings and minimize losses.
Able to consistently demonstrate attention to detail approach with documenting details.
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
This position allows for a regular work schedule but will need some flexibility adjusting schedules to cover for vacations or appointments within the department and must be available to work nights, weekends, and holidays as needed to assist with supporting the team.

Qualities & Characteristics

Advanced computer skills and aptitude for OTA software systems
Exhibits effective leadership skills
Understands and can implement hospitality or hotel sales
Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork
Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)

Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**

High school diploma or E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
Vocational School Degree or Business
Experience handling OTA platforms

Company Culture

Celebrate Success
Strive for Excellence
Seek to Understand
Adapt Quickly
Tell the Truth
Change Champions
Human Centric

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Refine Your Search

reservations manager jobs in florida

Guest Experience & Reservations Manager

Bilingual Project Coordinator (Mandarin/English)

Moving Industry Sales Representative

Group Sales and Events Manager

Vacation Rental Manager

Dance Instructor

Community Services Administrator

Assistant General Managers Needed for Iconic Fine Dining Restaurants!

Front Office Supervisor

Hotel Assistant General Manager

Front Desk Guest Service Agent

Assistant Food & Beverage Director

Rental Manager

TALENTED/EXPERIENCED FOH MANAGERS FOR CVI.CHE 105 (ALL LOCATIONS)

Owner Relations Manager

Dining Room Supervisor

Business Travel Sales Manager

Reservations Manager

Dispatcher (Transportation experience and CDL preferred)

Dining Room Manager

I want to receive the latest job alert for reservations manager in florida

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