Top 4738 retention manager Jobs in florida

Operations Manager, Host & Keep Vacation Rentals
Vacation Rental Management Company —Miami, FL
- $80,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
Program Manager HVAC/Electrical
CBT Technology Institute —Miami, FL
- Full-time
- Laboratory
- Classroom
- Spanish
- Health insurance
- 401(k)
Quick Apply
5d
Family Support Manager - Southwest Florida Hendry/Glades
Better Together —Clewiston, FL
- $56,000 - $60,000 a year
- Extended hours
- Master of Social Work
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Aviation Sales Manager
AG Aviation Inc —Dania Beach, FL
- From $27 an hour
- Full-time
- Background check
- 5 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Commercial Electrical Service Supervisor
Tri-City Electrical Contractors, Inc. —Altamonte Springs, FL
- Overtime
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Assistant Nurse Manager -Intensive Care Unit
Health Care District of Palm Beach County —Belle Glade, FL
- Full-time
- Nursing
- RN License
- BLS Certification
Regional Operations Manager - Panhandle/Alabama
Elite DNA Behavioral Health —Tallahassee, FL
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Master's degree
- Clinic
- Travel reimbursement
- Health savings account
Quick Apply
4d
Commercial Property Manager
Michael Saunders & Company —Sarasota, FL
- Full-time
- Background check
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Sales Manager
Rebuildit Of Orlando —Orlando, FL
- $61,312.50 - $73,838.70 a year
- Full-time
- Background check
- Residential
- Business development
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F&I Manager
Confidential —Pompano Beach, FL
- From $145,000 a year
- Full-time
- Background check
- Management
- Dealership
- Health insurance
- Dental insurance
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Landscape Maintenance Account Manager
GulfScapes Landscape Management Services —Bonita Springs, FL
- $70,000 - $85,000 a year
- Full-time
- Bilingual
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
Regional Program Manager for Medical Assistant and Allied Health
Northbridge University —Orlando, FL
- Full-time
- Background check
- Laboratory
- Classroom
- Health savings account
- Paid holidays
Quick Apply
Dental Office Manager
Jacaranda Smiles —Pembroke Pines, FL
- $62,000 - $65,000 a year
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Fleet Maintenance Manager / Lead Heavy-Duty Diesel & Hydraulic Mechanic
LMK Pipe Renewal - Construction —Fort Lauderdale, FL
- $40 - $60 an hour
- Overtime
- Background check
- Mechanic experience
- CDL A
- Paid holidays
- Health insurance
Quick Apply
Property Manager - Commercial
Demetree Global —Winter Park, FL
- Full-time
- Background check
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Florida Regional Clinical Manager
NurseSpring —Jacksonville, FL
- From $100,000 a year
- Full-time
- Background check
- Nursing
- Up to 50% travel
- Health savings account
- Health insurance
Quick Apply
3d
Office Manager
Plantique Florida —Greenacres, FL
- $21.63 an hour
- Full-time
- Inventory management
- Customer service
- Mid-level
Quick Apply
Practical Nursing Program Manager (Kissimmee Campus)
Northbridge University —Kissimmee, FL
- Weekends as needed
- Background check
- Classroom
- Nursing
- Health savings account
- Paid holidays
Quick Apply
LPN Program Manager (Nursing Hialeah Campus)
Northbridge University —Hialeah, FL
- Weekends as needed
- Background check
- Classroom
- Nursing
- Health savings account
- Paid holidays
Quick Apply
Account Manager
Paradym Advisors Co —West Palm Beach, FL
- $52,346.80 - $63,041.30 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply

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Operations Manager, Host & Keep Vacation Rentals

Vacation Rental Management Company
Miami, FL

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Referral program

Qualifications

Guest reservation booking
Hotel housekeeping management
Property management tools
Phone communication
Expense management
Operational management
Slack
Vacation rental management
Revenue management
Managing hospitality teams
Managing property portfolios
Guesty
Administrative experience
Supervising experience
Bachelor's degree
Client management
Conflict management
Portfolio management
Maintenance management
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Expenditure monitoring
Vacation properties
AI
Property management
Client interaction via phone calls
Hospitality management

Full Job Description

IMPORTANT: Candidates must have prior professional vacation rental management experience. Experience as a self-host, Airbnb host, or individual property owner/operator does not qualify. Applicants must have worked in an operations role for a professional vacation rental management company overseeing a portfolio of 100+ vacation rental properties.

Company Overview

Host & Keep is a premier vacation-rental property management firm focused on delivering consistent 5-star experiences to owners and guests. We combine hospitality, operational rigor, and field execution (cleaning, maintenance, inspections) with modern systems and automation to protect owner revenue and scale operations efficiently.

Role Summary

We are seeking an experienced and highly organized Operations Manager to oversee the administrative, operational, and business support functions of our vacation rental management company. This is a high-impact leadership role responsible for ensuring operational excellence across the organization while supporting continued growth, owner satisfaction, and team performance.

This hybrid position is primarily office-based (4 days per week) and includes one day per week in the field, meeting with prospective and existing property owners, touring properties, supporting onboarding initiatives, and assisting with business development efforts as needed. While this role partners closely with the sales function, its primary focus is leading the company's administrative and operational infrastructure.

The Operations Manager serves as a key leader within the organization, overseeing booking operations, guest services, owner relations, listing management, operational reporting, escalations, and overall business efficiency. This individual will manage and support the Guest Services team, ensuring exceptional responsiveness across communication channels, booking platforms, and the guest journey.

Working closely with the Field Operations Manager, this role helps coordinate cross-functional efforts related to housekeeping, maintenance, property readiness, guest recovery, and owner satisfaction. Additional responsibilities include listing optimization, review management, owner expense tracking, insurance claim coordination, licensing and regulatory compliance, process documentation, training resources, and continuous improvement initiatives.

The ideal candidate is a strong operator who combines strategic thinking with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building systems, improving processes, and leading teams.

This position offers a clear growth path to Chief Operating Officer (COO) for the right candidate who demonstrates exceptional leadership, operational excellence, and a commitment to driving the long-term success of the organization.

Key ResponsibilitiesGuest Experience & Reservations

Manage the Guest Services team that works the inbox communication to guests.Handle guest messages as needed during the day shift, manage the company phone line, whatsapp and texts.
Champion reservations processes across Airbnb, VRBO, direct bookings, and other channels; improve lead→book conversion and reduce time-to-book.
Phone-first de-escalation for upset guests, coordinate vendor or field responses, and manage guest remediation to protect ratings.
Manage review responses and reputation initiatives to maintain target listing rating (company goal: 4.8+).
Oversee guest registration, security requirements, check-ins, and concierge services.

Team Leadership & Training

Lead, train, and coach the Guest Services team; conduct regular tune-ups, performance reviews, and shift audits.
Oversee the day, night & weekend GSS coverage: ensure clean handoffs, EOD reporting, and escalation protocols.
Develop and maintain SOPs and training materials

Property Operations & Onboarding

Coordinate property onboarding/offboarding: desktop setup, listing creation, and local walkthroughs via field teams.
Maintain and audit SOPs and Breezeway checklists for inspections, turns, and compliance.
Work with Field Ops and Housekeeping to schedule and triage maintenance, last-minute adjustments, and quality control.
Setup and maintain long term tenants - add lease agreements, create contacts and monitor monthly rental payment invoices.
Invoice vendors as needed, ensure owners files and documents are up to date and filed away
Coordinate property showings for tenants
Property inspections, onboarding assistance and meeting owners onsite as needed

Sales Support

Assist with handling sales leads from marketing efforts
Assist with site visits for new property walkthroughs and meeting owners
Assist with client retention strategies as the lead on owner relations

Listing Management & Optimization

Manage listing content and optimizations: titles, descriptions, photo strategy, pricing rules, and promotions.
Ensure listings comply with local regulations, licensing language, and marketplace policies.

Expense Management & Insurance Claims

Track and reconcile operational and owner expenses; review invoices and drive vendor cost efficiencies.
Manage damage and insurance claims: document incidents, coordinate vendors/adjusters, and communicate claim status to owners.
Ensure accurate record keeping for owner statements and month-end reconciliations.

Compliance & Licensing

Coordinate license processing tasks and reminders; escalate non-compliance risks to leadership.

Systems, Automation & Continuous Improvement

Power-user level on Guesty (required) and Breezeway (preferred): build automations, workflows, and integrations to reduce manual work.
Use Monday.com / Google Workspace / Slack for tasking and cross-team coordination.

Owner & Stakeholder Communication

Serve as a point of contact for owners on operational matters; share status updates and performance summaries.

KPIs & Success Metrics

Average listing rating (goal: ≥ 4.8)
Revenue Targets
GSS Response times

Required Qualifications

Bilingual: English & Spanish (preferred).
3+ years of professional vacation-rental/STR experience with reservations & guest services ownership.
Guesty experience required; Breezeway and Monday.com experience strongly preferred.
Proven people-management experience, ideally supervising reservations, field ops, and housekeeping teams.
Strong phone customer service, conflict resolution, and guest-recovery skills.
Experience optimizing listings on Airbnb, VRBO, and direct booking platforms.
Highly organized with strong administrative skills, comfortable tracking expenses, owner statements, and claims.
Remote work discipline and ability to manage distributed teams; occasional travel to Florida markets as needed.

Working Hours & On-Call Expectations

9am–6pm EST Rotational on-call every other weekend for high-impact escalations.
Flexibility for early/late calls and periodic property site visits

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program

Application Question(s):

Do you have professional operations experience working for a vacation rental management company that managed 100 or more properties (doors)?

Education:

Bachelor's (Required)

Experience:

professional vacation rental: 4 years (Required)

Language:

Spanish (Required)

Location:

Miami, FL 33134 (Required)

Work Location: Hybrid remote in Miami, FL 33134

Quick Apply

Refine Your Search

retention manager jobs in florida

Operations Manager, Host & Keep Vacation Rentals

Program Manager HVAC/Electrical

Family Support Manager - Southwest Florida Hendry/Glades

Aviation Sales Manager

Commercial Electrical Service Supervisor

Assistant Nurse Manager -Intensive Care Unit

Regional Operations Manager - Panhandle/Alabama

Commercial Property Manager

Sales Manager

F&I Manager

Landscape Maintenance Account Manager

Regional Program Manager for Medical Assistant and Allied Health

Dental Office Manager

Fleet Maintenance Manager / Lead Heavy-Duty Diesel & Hydraulic Mechanic

Property Manager - Commercial

Florida Regional Clinical Manager

Office Manager

Practical Nursing Program Manager (Kissimmee Campus)

LPN Program Manager (Nursing Hialeah Campus)

Account Manager

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