About Upside:
Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.
Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.
About the Opportunity:
Upside is hiring a Salesforce Administrator to support the day-to-day configuration, maintenance, and continued improvement of our Salesforce platform. This role will work closely with our Director of Architecture and Engineering to keep Salesforce running smoothly for the internal teams that rely on it every day.
This role is a strong fit for someone with foundational Salesforce admin experience who is comfortable handling core admin requests today: user creation, access updates, assignment pools, page layouts, Lightning record pages, reports, dashboards, and novice-to-intermediate automations, while continuing to grow into more complex platform and development work over time. The primary focus will be supporting the service side of the business, including teams involved in intake, care operations, member support, and service delivery.
Work Location and Schedule:
Full-time, fully remote (must be based in the United States)
Coverage aligned to Eastern or Central time
Schedule is starting Monday–Friday
What You’ll Do:
Support day-to-day Salesforce administration, including user setup, access updates, profiles, permission sets, roles, and basic security settings
Maintain and update assignment pools, queues, page layouts, Lightning record pages, fields, picklists, and other core Salesforce configurations
Help troubleshoot Salesforce issues submitted by internal users, including access problems, record visibility, workflow issues, and basic configuration requests
Build and update reports and dashboards to help teams track operational performance, service activity, and key business workflows
Create and maintain novice-to-intermediate Salesforce automations using declarative tools such as Flows, validation rules, and approval processes
Partner with Intake, Care Ops, Care Guide, Service, and other internal teams to understand Salesforce needs and translate them into clear configuration updates
Configure and support Service Cloud workflows that help internal teams manage member intake, care coordination, case activity, and operational follow-up
Assist with Salesforce data quality work, including imports, exports, cleanup, deduplication, and field updates
Support sandbox testing, release preparation, and deployment activities under the guidance of the Director of Architecture and Engineering
Create and maintain simple documentation for Salesforce updates, user-facing instructions, and internal admin processes
Help train users on Salesforce workflows, reporting, and basic system updates
Escalate more complex technical issues, integration needs, or development requests to the appropriate technical team members
Learn and apply Salesforce best practices as the platform continues to scale
What We’re Looking For:
1–3 years of hands-on Salesforce administration experience
Experience supporting day-to-day Salesforce admin work, including users, permissions, page layouts, fields, reports, dashboards, and basic configuration
Comfort working with declarative Salesforce tools such as Flows, validation rules, reports, dashboards, permission sets, queues, and assignment rules
Experience supporting internal users and troubleshooting basic Salesforce issues
Strong attention to detail and ability to manage multiple requests without losing track of follow-ups
Ability to translate business requests into clear Salesforce updates or escalate when the request requires deeper technical support
Comfort working with data, including imports, exports, cleanup, and spreadsheet-based review
Strong communication skills and ability to explain Salesforce updates to non-technical users
Interest in growing deeper Salesforce technical skills over time
Salesforce Administrator certification preferred, but not required
Experience with Service Cloud preferred
Experience in healthcare, care operations, member services, or HIPAA/PHI environments is a plus
Exposure to Sales Cloud, Experience Cloud, SOQL, Apex, Python, Git, or cloud environments is a plus, but not required
Compensation and Benefits:
Salary: $70,000 - $75,000
Medical, dental, and vision coverage
Paid time off and company holidays
Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
