Top 4353 Senior service delivery manager Jobs in Florida

Senior Service Delivery Manager
Auxis —Fort Lauderdale, FL
- Full-time
- Windows
- 3 years
- Databases
5d
Senior Healthcare Construction Project Manager
Ajax Building Corporation —Tampa, FL
- Full-time
- Background check
- Construction site
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Director of Operations
Rug Pad USA —Miami, FL
- $220,000 - $254,000 a year
- Weekends as needed
- Background check
- 5 years
- ERP systems
- Health savings account
- Relocation assistance
Quick Apply
6d
Auction Yard Manager
Yoder and Frey —Kissimmee, FL
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
- Health savings account
- Health insurance
Quick Apply
Clin Nurse Coord Neuro
HCA Florida North Florida Hospital —Gainesville, FL
- Full-time
- Mid-level
- Neurology
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Med Surg Inpatient Surgical
HCA Florida Gulf Coast Hospital —Panama City, FL
- Full-time
- Surgery
- Adults
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Oncology RN Clinical Nurse Coord
HCA Florida Capital Hospital —Tallahassee, FL
- Full-time
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Radiation Therapist
Sunstate Medical Specialists —Lauderdale Lakes, FL
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
Senior Radiation Therapist
Sunstate Medical Specialists —Vero Beach, FL
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
RN PCU
HCA Florida Capital Hospital —Tallahassee, FL
- Full-time
- Mid-level
- Perioperative Care
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Radiation Therapist
Sunstate Medical Specialists —Stuart, FL
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
Senior Radiation Therapist
Sunstate Medical Specialists —Fort Pierce, FL
- Full-time
- CPR Certification
- 5 years
- Computer literacy
Quick Apply
RN SICU Trauma
HCA Florida Bayonet Point Hospital —Hudson, FL
- Full-time
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Registered Nurse Cardiac Tele
HCA Florida Blake Hospital —Bradenton, FL
- Full-time
- Mid-level
- Communication skills
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Registered Nurse RN Cardiac Tele
HCA Florida Blake Hospital —Bradenton, FL
- Full-time
- Mid-level
- Communication skills
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
CDL Senior Living Driver
Aston Gardens at Pelican Pointe —Venice, FL
- From $20 an hour
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health savings account
Quick Apply
11d
RN SICU Trauma
HCA Florida Bayonet Point Hospital —Hudson, FL
- Full-time
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Vice President - DME Operations
Confidential —Broward County, FL
- From $180,000 a year
- Full-time
- Background check
- Master's degree
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
8d
RN Registered Nurse Charge CNC Med Surg
HCA Florida Blake Hospital —Bradenton, FL
- Full-time
- Mid-level
- Medical-Surgical
- Communication skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Medical Surgical Telemetry
HCA Florida Gulf Coast Hospital —Panama City, FL
- Full-time
- Adults
- Mid-level
- Telemetry
- Employee stock purchase plan
- Disability insurance
Quick Apply

I want to receive the latest job alert for senior service delivery manager in florida

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service delivery manager jobs near florida

Registered Nurse jobs in Hudson, FL

Truck Driver jobs in Venice, FL

Director Of Operations jobs in Miami, FL

Clinical Nurse jobs in Gainesville, FL

Construction Project Manager jobs in Tampa, FL

Marriage Family Therapist Intern jobs in Florida

Senior Radiation Therapist jobs in Indianapolis, IN

Travel Physical Therapist jobs in California

Senior Radiation Therapist jobs in Chicago, IL

Massage Therapist jobs in Newport Beach, CA

Senior Radiation Therapist jobs in Iowa

Radiation Therapy jobs in Michigan

Senior Radiation Therapist jobs in Zion, IL

Senior Radiation Therapist jobs in Saint Petersburg, FL

Radiation Control Technician jobs in Virginia

Occupational Therapist jobs in Washington State

Respiratory Therapist jobs in Wisconsin

Senior Radiation Therapist jobs in Castro Valley, CA

Nurse Auditor jobs in Denver, CO

New York Oncology Hematology jobs in Albany, NY

Senior Service Delivery Manager

Auxis -
Fort Lauderdale, FL

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Optimizing workflow processes
Foreign language proficiency
Managing technical support teams
Customer communication
Performance improvement leadership
Customer relationship building
Resource allocation (project management tasks)
Team supervision
Project management experience in technology
Standard Operating Procedures (SOPs) implementation
Technical documentation
Enterprise software
Coaching
Systems architecture experience within technology
Incident management software
Configuration management
Metrics Reporting
Windows
Incident Escalation
3 years
Infrastructure architecture design
Databases
Managing clients in a customer support role
Key Performance Indicators
Supervising experience
Presentation skills
Change management for system development
Cloud service support
Network management
Incident management operations support

Full Job Description

Job Summary:

A Service Delivery Manager (SDM) is a trusted advisor to Auxis’ (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure through quality Service Delivery Management. The SDM provides the necessary client liaison support and daily technical service delivery to ensure the delivery of world-class IT support within their assigned business areas. The SDM provides support across all technical platforms and teams for all aspects of customer delivery, including day-to-day management, quality service delivery, escalations, and roadblock removal. The DM maintains a strong relationship with their customers, gaining an understating of their customer’s IT organization assisting in driving continuous service improvement of IT services to improve overall customer satisfaction, including but not limited to ticket management, standardization of service delivery processes, and efficient allocation of resources.

Responsibilities:

Manage the day-to-day service delivery requests to meet or exceed client expectations.
Understand daily resource (staff) utilization and organize work to maximize delivery of client service requests
Work closely with Costa Rica and Colombia delivery teams to ensure customer requests are satisfied within agreed-upon timeline and SLA
Manage the creation and accuracy of SOP documentation to ensure delivery of services are consistent
Participate in project discussions ensuring proper allocation of staff to balance day-to-day delivery versus project delivery
Act as a technical escalation point for team and client, escalating to Ops Director, team leads, and management as needed
Quickly addresses roadblocks that negatively impact delivery of services
Recommends and implements process improvements to maximize overall account and team efficiencies
Acts as a technical project manager for small-medium projects
Working with the team to identify, document, and present innovative recommendations to the customer for improvements in the environment
Assist in managing the ongoing execution of Auxis’ standard operating procedures, including but not limited to Service Request, Incident, Problem, Change and Configuration Management at assigned accounts.
Assist in managing the delivery of IT Cloud infrastructure services at assigned account(s), including but not limited to compute, storage, network management, operations and support; telecommunications management and support; and as requested project-based services, in accordance with the terms of the Managed Services Agreement.
Support other ITO Practice activities, as required, including:
In collaboration with technical teams, support the design, architecture, implementation, management and support of complex infrastructure and cybersecurity technology environments.
Guide the deployment of Auxis’ IT Operations methodology and platform, including the implementation of Auxis’ standard operating procedures (Service Request, Incident, Problem, Change and Configuration Management, etc.) for other client environments as needed

Skills and Experience:

6+ years’ experience as a Service Delivery Manager, or IT Account Manager, or IT Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations
College Degree
Fluency in English and Spanish (strong oral and written communication skills)
Experience managing and/or supporting IT Technologies
Background knowledge of network communications equipment and high-level design, Windows Server roles and functions, and database foundational knowledge.
Experience working with Desktops, Servers, Virtual Machines, and Tablets.
Background knowledge of Enterprise Applications
Experience working with multiple vendors in a complicated multi-vendor support environment.
Experience guiding staff and ticket workflows in a high-volume, day-to-day, tactical service request environment
Knowledge and/or Training on best practices or IT frameworks, such as ITIL v4 (Information Technology Infrastructure Library)
Experience capturing team performance metrics and presenting to upper management with recommendations on improvement
Strong project management, staff motivation and coaching, customer relationship skills, and used to working under pressure with tight deadlines
Strong people skills coupled with strong communication skills are essential for this role.
Valid US Passport for potential travel to Costa Rica and Colombia as required (Project work, operations, training and client visits)

#LI-SG2

Apply Now

Refine Your Search

senior service delivery manager jobs in florida

Senior Service Delivery Manager

Senior Healthcare Construction Project Manager

Director of Operations

Auction Yard Manager

Clin Nurse Coord Neuro

RN Med Surg Inpatient Surgical

Oncology RN Clinical Nurse Coord

Senior Radiation Therapist

Senior Radiation Therapist

RN PCU

Senior Radiation Therapist

Senior Radiation Therapist

RN SICU Trauma

RN Registered Nurse Cardiac Tele

Registered Nurse RN Cardiac Tele

CDL Senior Living Driver

RN SICU Trauma

Senior Vice President - DME Operations

RN Registered Nurse Charge CNC Med Surg

RN Medical Surgical Telemetry

I want to receive the latest job alert for senior service delivery manager in florida

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected