Job Description
As a Network Field Infrastructure Technician (NFIT), you will be a part of a crucial team that is responsible for maintaining and commissioning the cabling, antennas, grounding, electronics, and other applicable components on water towers, cell towers, buildings, and other elevated structures, to provide high-speed wireless internet connectivity to underserved individuals in the rural parts of the Florida panhandle and parts of Alabama. You will be trained by the Infrastructure Supervisor in tower safety and all other aspects of the job and climbing certified by the VP. The Network Field Infrastructure Technician will report directly to Keith Pegues, Site Acquisition & Logistics Manager.
As our network continues to expand, travel requirements and schedules may vary depending on operational needs. Flexibility is extremely important in this role. At times, some infrastructure technicians may focus on local tower audits, inspections, and maintenance for several weeks, while others may be assigned to new site builds, deployments, and expansion projects that may require travel and overnight stays. This is a dynamic, hands-on role for individuals who enjoy variety, teamwork, and building something meaningful.
Willingness to obtain and maintain climbing certification is a MUST.
This is a great opportunity to join a badass team that takes pride in building and maintaining critical infrastructure while supporting each other every step of the way.
This role could be for you if YOU are a STAR employee with:
- a bright, consistent positive attitude
- excellent customer service skills
- technical ability and willingness to learn
- previous experience in a performance driven role where hitting metrics is a requirement
- the ability to read, write, speak and understand English
- excellent verbal and written communication skills
- customer service savvy that exceeds most expectations
- the utmost professionalism with customers and team members
- extreme attention to detail
- extensive technology/computer knowledge and ability to quickly learn new programs
- the ability to work efficiently in a fast-paced, team environment
- the ability to build strong, working relationships with internal teams
- ability to work safely in physically demanding outdoor environments in varying weather conditions; this position may not be a good fit for individuals with severe outdoor/environmental allergies or health conditions impacted by strenuous outdoor activity or working at elevated heights
- a results oriented mindset and effective problem-solving skills
- the ability to understand complex issues and drive through resolution
- the ability to handle simultaneous tasks while working efficiently, effectively, and thinking independently (and knowing when to consult management)
- taking constructive redirection as a benefit to your performance
- a High School Diploma
BONUS: Bilingual (Spanish)
Overall Qualifications / Skills (willing to train industry specific):
- Tower climbing and elevated work
- Construction and infrastructure experience
- Wireless networking equipment familiarity
- Cabling, grounding, and DC power installation
- Safe hand and power tool operation
- OSHA and safety compliance mindset
- Mechanical aptitude
- Troubleshooting and analytical thinking
- Teamwork and communication
- Conflict resolution
- Multitasking and adaptability
- Documentation skills
- Computer and software proficiency
- Detail oriented
- Independent judgment and accountability
- Desire to learn and grow within the company
Must pass background check and drug screening test. Must have valid driver’s license and clean driving record.
Position/Schedule:
Non-Exempt
Additional Benefits:
- 2 weeks PTO (on accrual basis from January 1st)
- Benefits effective the 1st day of the month following the employee’s 60-day anniversary
- Monday - Friday
- On-call rotation weekends, nights, and holidays
- Full-time
- Overtime as needed
- 10-12 Paid Holidays
- Divvy Card (pre-paid credit card) for company use only, upon manager approval and per company guidelines
- Health, Dental, Vision, and additional benefits
- Shared company vehicles
- Safe Workspace
- More to come as the company grows
Travel Requirements:
0-50% travel required, mileage reimbursement or use of company vehicle. Some overnight travel may be required. Travel expectations may increase as the network expands and project needs evolve. Schedule flexibility is important.
Drug-Free Workplace Statement:
WildStar Networks (the Company) intends to help provide a safe and drug-free work environment for our clients and our employees. With this goal in mind, the Company has established a policy for existing and future employees.
The Company explicitly PROHIBITS:
- The use, possession, solicitation for, or sale of narcotics or other illegal drugs, alcohol, or prescription medication without a prescription on Company or customer premises or while performing an assignment.
- Being impaired or under the influence of legal or illegal drugs or alcohol away from the Company or customer premises, if such impairment or influence adversely affects the employee’s work performance, the safety of the employee or of others, or puts at risk the Company’s reputation.
- Possession, use, solicitation for, or sale of legal or illegal drugs or alcohol away from the Company or customer premises, if such activity or involvement adversely affects the employee’s work performance, the safety of the employee or of others, or puts at risk the Company’s reputation.
- The presence of any detectable prohibited substances in the employee’s system while at work, while on the premises of the company or its customers, or while on company business. “Prohibited substances” include illegal drugs, alcohol, or prescription drugs not taken in accordance with a prescription given to the employee.
Affirmative Action (AAP/EEO Statement):
WildStar Networks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Safety equipment provided
- Vision insurance
License/Certification:
- Driver's License (Required)
- OSHA 10 (Preferred)
- Tower Climbing Certification (Preferred)
Ability to Commute:
- Freeport, FL 32439 (Required)
Willingness to travel:
Work Location: In person
