Top 2672 Director of Jobs in Flower Mound Tx

Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
8d
Director of Operations
Kings III Emergency Communications —Coppell, TX
- $150,000 - $175,000 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Wellness program
- Health savings account
Regional Director
Cadence Education —Dallas, TX
- $85,000 - $108,000 a year
- Weekends as needed
- School experience
- 7 years
- English
- Paid holidays
- Health insurance
Assistant Director of Operations
Ron Mathai - State Farm Agent —Irving, TX
- $85,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
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Senior Director, Head of Associate Relations
GEICO —Richardson, TX
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Director, Student and Family Support
Bezos Academy —Dallas, TX
- $132,000 - $250,000 a year
- Email
- School experience
- Preschool
- Bachelor's degree
- Paid parental leave
- Paid holidays
Director of Training and Support
Capodice & Associates —Dallas, TX
- Full-time
- 5 years
- Travel
- Senior level
Quick Apply
Director, Strategic Events and Communications - Sales
Keurig Dr Pepper —Frisco, TX
- $155,500 - $215,000 a year
- Email
- Marketing
- 5 years
- Office
- Mileage reimbursement
- Disability insurance
Sr. Director of AI Applications & Operational Effectiveness
Harris & Harris —Coppell, TX
- $185,000 - $225,000 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- 5 years
- Travel reimbursement
- Commuter assistance
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Director of Membership & Loyalty Strategy
PopStroke —Plano, TX
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Senior level
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Director of Warehouse Operations
GrowthWise Search Partners —Fort Worth, TX
- $150,000 - $175,000 a year
- ERP systems
- Supervising experience
- Warehouse
- Paid holidays
- Health insurance
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Director, Product Management
Fidelity Investments —Westlake, TX
- $110,000 - $222,000 a year
- Email
- Research
- Office
- Bachelor's degree
- Loan repayment program
- Health insurance
Creative Director - Dallas (Remote)
Photon —Dallas, TX
- $48,000 - $168,000 a year
- Remote
- Senior level
- Paid holidays
- Health insurance
Director of Facilities Operations
Highland Springs by Erickson Senior Living —Dallas, TX
- From $125,000 a year
- 5 years
- Driver's License
- Mentoring
- Health insurance
- Dental insurance
Director, Conferences (Customer Excellence & Experience)
Gartner —Irving, TX
- $107,000 - $161,000 a year
- Email
- Hybrid work
- Residential
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
8d
Director, Client Service Manager
Fidelity Investments —Westlake, TX
- $95,000 - $186,000 a year
- Full-time
- System design
- Office
- Continuous improvement
- Loan repayment program
- Health insurance
Program Director
University of North Texas —Denton, TX
- $131,400 a year
- Weekends as needed
- 5 years
- Writing skills
- University
Director of Customer Success Operations
Securly —Dallas, TX
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
1d
Assistant Unit Marketing Director
Chick-fil-A —Lewisville, TX
- Full-time
- Quick service & fast food restaurant
- Entry level
Director of Product Marketing
TimelyCare —Fort Worth, TX
- $170,000 - $180,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply

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director of jobs near flower mound tx

Head of Customer Service

Envirotainer -
Irving, TX

Quick Apply

Job Details

Full-time
$96,000 - $112,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing teams in a customer support role
Customer service
Logistics
English
Frontline customer support management
Team development
Bachelor's degree
Leadership
Call center management

Full Job Description

Job Summary

Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.

With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.

The Head of Customer Service – Americas is accountable for leading and developing the Americas Customer Experience organization and for delivering consistent, high-quality service performance across the region. We are looking for a person who is deeply customer-facing by instinct and experience. Someone who has personally built credibility with customers, understands what “great service” looks like in practice, and can translate customer needs into commercially sound, operationally executable decisions. The role combines: Customer experience leadership, commercial and financial judgement, performance management, and people leadership.

Responsibilities

Champion the end-to-end customer experience, ensuring consistent delivery of exceptional service across all customer touchpoints.
Analyze customer feedback, satisfaction scores, and service trends to identify opportunities for continuous improvement. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, and customer effort.
Develop and implement customer experience initiatives that increase customer loyalty, retention, and advocacy. Partner with cross-functional teams to address customer pain points and improve operational processes. Work closely with Logistics, Service Network, Cold Chain Solutions, Finance, and other stakeholders to ensure seamless end-to-end execution and issue resolution.
Identify opportunities to increase customer lifetime value through consultative selling, cross-selling, and upselling strategies.
Coach team members on recognizing customer needs and recommending appropriate products, services, or solutions.
Develop performance metrics and incentive programs that balance customer satisfaction with revenue-generation objectives.
Utilize customer data and analytics to inform service strategies, improve customer retention, and support revenue growth initiatives.
Partner closely with Sales/Commercial to support strategic accounts, contract renewals, and service-level negotiations.
Make balanced decisions that protect service delivery while managing cost-to-serve and operational efficiency.
Drive invoice readiness through strong order quality and disciplined case resolution, supporting accurate and timely billing.
Define, implement, and continuously improve customer service processes, workflows, and operating models to ensure scalability and consistency.
Drive adoption of CRM tools, digital solutions, and automation to improve efficiency, visibility, and data quality.
Foster a culture aligned with Envirotainer’s values: Trustworthiness, Passion, Agility, and Team Spirit.

Experience

Bachelor’s degree (or equivalent experience) in Business, Operations, Supply Chain, or related field is required.
Minimum of 10 years in customer service, operations, or a related environment with increasing leadership responsibility.
Minimum 10 years of people leadership experience, preferably managing multi-location and/or remote teams. Ability to raise capability and standards through coaching and accountability.
Fluent English required; Spanish and/or Portuguese is an advantage.
Experience in logistics, cold chain, pharma, aviation freight, or other time-critical service environments is a strong advantage.
Strong analytical mindset with a track record of improving experience outcomes through data, KPIs, and structured continuous improvement.

Join us as we redefine excellence in customer service! Your leadership will shape memorable client experiences while advancing your career in a vibrant organization committed to growth and innovation.

Pay: $96,000.00 - $112,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 10 years (Required)
Leadership: 10 years (Required)
Logistics: 5 years (Preferred)
Call center management: 5 years (Required)

Work Location: In person

Quick Apply

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director of jobs in flower mound tx

Head of Customer Service

Director of Operations

Regional Director

Assistant Director of Operations

Senior Director, Head of Associate Relations

Director, Student and Family Support

Director of Training and Support

Director, Strategic Events and Communications - Sales

Sr. Director of AI Applications & Operational Effectiveness

Director of Membership & Loyalty Strategy

Director of Warehouse Operations

Director, Product Management

Creative Director - Dallas (Remote)

Director of Facilities Operations

Director, Conferences (Customer Excellence & Experience)

Director, Client Service Manager

Program Director

Director of Customer Success Operations

Assistant Unit Marketing Director

Director of Product Marketing

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