Top 1604 Support analyst Jobs in Flower Mound Tx

Service Desk Analyst (Tier 3)
M3 Networks —Southlake, TX
- $60,000 - $76,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Windows
- Paid jury duty
- Paid holidays
Quick Apply
Out of Network Dispute Resolution Analyst
UnitedHealthcare —Richardson, TX
- $20 - $36 an hour
- 8 hour shift
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Outlook
- Paid training
10h
Data Verification Analyst
CorVel Corporation —Dallas, TX
- $13.38 - $23.42 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Data entry
- Health savings account
- Disability insurance
Quick Apply
Meditech Analyst
Vytwo Technologies Inc —Prosper, TX
- $60 an hour
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Work from home
Quick Apply
IT Operations Analyst - Sponsorship not Available
ViaOne Services —Dallas, TX
- $70,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
1d
Junior Data Analyst
Morgan Stanley —Dallas, TX
- $80,000 - $100,000 a year
- Full-time
- Office
- SQL
- Communication skills
People Operations Asst Analyst: Investigations
PepsiCo —Plano, TX
- $60,600 - $94,450 a year
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Mid-level
- Paid parental leave
- Health insurance
11d
Coding Operations Support Analyst
Optum —Dallas, TX
- $29 - $52 an hour
- Overtime
- Remote
- 18 years or older
- Pass drug screening
- Mid-level
- On-the-job training
6d
Desktop Support Analyst
CLARK Material Handling Company —Flower Mound, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
7d
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Westlake, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Email Hygiene Analyst – Cybersecurity
SRS Distribution - McKinney —McKinney, TX
- $77,400 - $102,400 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Paid parental leave
14d
Patient Insurance Analyst
Oak Street Health —Dallas, TX
- $21.10 - $40.90 an hour
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
Data Analyst 1
WCL Group —Plano, TX
- $32 an hour
- Full-time
- Computer Science
- Office
- Project management
Entry-Level Business Analyst
Global Systems —Irving, TX
- Email
- Oracle
- Office
- Entry level
IT Communications Analyst
City of Irving Texas —Irving, TX
- $35.72 - $50.35 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
7d
Systems Analyst
City of Denton, TX —Denton, TX
- $83,616.00 - $108,700.80 a year
- Full-time
- Pass drug screening
- Research
- Mid-level
- Paid holidays
- Disability insurance
6d
Samsung Customer Operations Analyst
2020 Companies, Inc. —Plano, TX
- $30 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
7d
Analyst, Travel & Corporate Card
Dave & Buster's —Coppell, TX
- $50,940 - $67,920 a year
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Travel reimbursement
- Health insurance
Data Analyst
AccelPad —Plano, TX
- Email
- Remote
- Java
- Python
- Entry level

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Service Desk Analyst (Tier 3)

M3 Networks
Southlake, TX

Quick Apply

Job Details

Full-time
$60,000 - $76,000 a year

Benefits

Paid jury duty
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Microsoft Windows Server
Customer communication
English
Windows
Incident Escalation
Network infrastructure
Firewall
Cloud service support
Desktop (troubleshooting support)
Azure AD
Networking equipment (troubleshooting support)
IP networking
Escalation handling

Full Job Description

Position Summary: We are seeking a skilled and customer-focused Service Desk Analyst to join our team in a fully remote capacity. In this role, you will serve as a primary escalation resource, taking ownership of complex technical issues across Microsoft 365, Windows desktop and server environments, and network infrastructure. This position is responsible for resolving advanced support requests and performing structured troubleshooting to drive issues through to full resolution. The majority of the role involves escalation-level work, with additional complex tickets assigned directly based on technical scope. Success in this role requires strong analytical thinking, disciplined process execution, and clear communication. You will collaborate closely with Service Desk technicians and internal teams while maintaining high documentation standards and consistent follow-through. Beyond resolving issues, you will contribute to strengthening the Service Desk through process refinement, knowledge base contributions, and continuous improvement efforts.

This role requires someone to work from their home office on a daily basis and occasionally travel to clients in the Southlake/Dallas area.

Responsibilities:

Escalation Ownership: Take full ownership of escalated service tickets, perform advanced troubleshooting, and drive issues through to resolution with urgency and accountability.
Advanced Technical Support: Provide remote support for Microsoft 365, Windows desktop and server environments, Microsoft Entra ID, and network infrastructure including routers, switches, and firewalls.
Root Cause Analysis: Identify underlying causes of recurring issues and document findings to reduce repeat incidents and strengthen overall service quality.
Service Desk Collaboration: Work closely with Service Desk technicians to provide technical guidance and clear direction on escalated cases.
Documentation and Process Discipline: Maintain accurate, real-time ticket documentation in accordance with internal standards. Contribute to the creation and refinement of SOPs and knowledge base articles.
Client Communication: Communicate clearly and professionally with clients regarding issue status, resolution steps, and recommended improvements.

Qualifications:

4+ years of recent experience in IT support, preferably within an MSP environment
Proven experience handling escalated technical issues across Microsoft 365, Windows desktop and server environments, and Microsoft Entra ID
Strong working knowledge of networking fundamentals including routers, switches, firewalls, VPNs, and DNS
Experience troubleshooting complex issues independently with minimal supervision
Familiarity with MSP toolsets such as HaloPSA, Ninja RMM, and ITGlue preferred
Strong written and verbal English communication skills with the ability to clearly document troubleshooting steps and client communication
High level of accountability, attention to detail, and ability to manage multiple priorities in a structured environment
Relevant certifications such as CompTIA Network+, Microsoft certifications, or equivalent experience preferred

Benefits

Performance Bonus of up to $5K annually
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Parental Leave, Jury Duty Leave
Professional Development Assistance
Certification Bonus Program
Milage Reimbursement

Pay: $60,000.00 - $76,000.00 per year

Work Location: Hybrid remote in Southlake, TX 76092

Quick Apply

Refine Your Search

support analyst jobs in flower mound tx

Service Desk Analyst (Tier 3)

Out of Network Dispute Resolution Analyst

Data Verification Analyst

Meditech Analyst

IT Operations Analyst - Sponsorship not Available

Junior Data Analyst

People Operations Asst Analyst: Investigations

Coding Operations Support Analyst

Desktop Support Analyst

Help Desk Analyst

Client Support Desk Analyst

Email Hygiene Analyst – Cybersecurity

Patient Insurance Analyst

Data Analyst 1

Entry-Level Business Analyst

IT Communications Analyst

Systems Analyst

Samsung Customer Operations Analyst

Analyst, Travel & Corporate Card

Data Analyst

I want to receive the latest job alert for support analyst in flower mound tx

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