Our purpose is to inspire artists and their families through quality arts education in music, drama, and dance. We know that the journey an artist takes, no matter how young, will change and mold them, build character and confidence. All of us at SAA accept this responsibility by creating an excellent experience for our families. The joyful energy that abounds at SAA is what makes us unique in creating a home where young artists are nurtured and can grow through the years, where love and a sense of community are felt by all from the moment they walk in the door. We joyfully accept this purpose, and with integrity and grace, we are changing lives for the better.
Purpose of the Role
We are looking for an exceptional, committed Customer Relations/Administrative Assistant who is passionate about building relationships and positively affecting people. Someone reliable, responsible, and organized; has good leadership skills, is self-motivated, is an outstanding communicator, and is a dedicated team player.
You will support our commitment to deliver an excellent customer experience by paying attention to detail in managing studio tasks, being focused on our customers, and being supportive of the team with a positive attitude.
Main Areas of Responsibility will be:
- Maintaining the face of the company at the front desk reception area, the center for communication.
- Customer service, taking payments and answering questions, and solving problems.
- Nurturing relationships with leads, tracking, follow-up calls; giving tours, and setting up trial classes.
- Registering, onboarding and developing lasting relationship with new clients (software systems: Jackrabbit Dance, Trello, Mailchimp)
- Assisting in managing retail inventory and managing sales and event box office sales.
- Customer and teacher relations, making families and teachers feel cared for and that classes are running smoothly.
- Conduct regular office operations, ordering supplies, maintaining records, and updating reports necessary to communicate effectively with the team.
- Assist with social media posts by collecting and collaborating with the marketing team.
Outcomes and How Your Success will be Measured:
- In this role, you will report directly to the office manager. This will also include attending regular meetings to pass on key information and maintain momentum and detailed precision across all company projects.
- Maintain systems for business operations and communications on Google Calendars and other web-based platforms.
- Surprise our clients and exceed their expectations with above and beyond service and communication.
- Nurture and encourage our team while being a positive example of a team player.
- Act as a liaison between teachers, clients, and staff providing the utmost experience.
Attributes to Success
We are seeking a vibrant, positive, and engaging person who loves taking care of others. One who is always striving for excellence and is willing to jump in wholeheartedly and roll up their sleeves to make that happen. To be successful in this role, you must demonstrate that you have/are:
- Initiative. You have the ability to problem-solve independently. You think out of the box and act swiftly to find the solution to problems and get back on track.
- Good tech skills. You will need to work across several platforms to maintain organizational systems. Jackrabbit Dance, Trello, Vendini, MailChimp, Google Suite, and Canva or other graphic program. The company is always changing, so systems may be changed and or adapted often.
- Fantastic communication skills. People should be able to see and hear your smile. You have the ability to write and speak clearly and concisely. You are kind, enthusiastic, and inclusive. You exude warmth and enjoy connecting with people. It’s very important to our company that we attract the right clients and staff; preserving and cherishing those relationships should be a top priority for you.
- An eye for detail. You need to keep things in order, and you always look through the lens of others, keeping the desk and lobby areas neat and tidy so that people have a positive experience from the moment they walk in the door. Getting the information into the systems correctly is vital for our success, and you take pride in perfection. Dotting i’s and crossing t’s come naturally to you.
- A passion for excellence. You go above and beyond on tasks and hold yourself to a high standard of excellence. You are able to identify gaps and act quickly to ensure that we deliver consistency.
- Fast on-the-job learner. It’s often all hands on deck, and it is important to learn new skills on the go. Your willingness to learn, your sense of responsibility, and your genuine warmth and caring for people are of most value to us. The rest can be learned.
- A passion for the performing arts and people. Our students consider SAA a second home, and the person in this position is often considered a second mom. You must enjoy children, parents, and all the chaos that comes with it.
Details: Start Date: August 2026
Location: Suwanee Academy of the Arts, 395 Brogdon Road, Suwanee, GA 30024
Rate: TBD based on experience
Times:
- Mondays 2:00 PM until 6:00 PM (4 hrs, Flexible), Tues, Wed, or Thursdays (4 hrs flexible, Fridays 12:00 PM until 4:00 PM (4 hrs), Saturdays from 8:30 AM until 1:30 PM (5 hrs approx)
- 15 -20 hours per week during the school year with a flexible summer schedule.
- Additional Hours may be required for events. Assisting with occasional box office duties, billing, and communications. (Generally Weekends)
Suwanee Academy of the Arts is a growing, vibrant school for the performing arts with many programs and events throughout the year. We’re looking for a long-term team member to grow with us and create growth within the company. The role is part-time but can move to more hours with the right person.
Growth opportunities are available depending on performance and results. To be a successful applicant, dealing with the public and having good computer skills are essential. This role is primarily on-the-floor admin/reception/sales work at the front desk. A background in the performing arts (music, drama, dance, musical theater) is a plus.
Instructions:
- Write a one- to a two-page cover letter addressing how you meet the selection criteria above.
- Complete the application form found at this link: http://bit.ly/SAAapply.
- Attach your cover letter and resume to this Indeed account
Job Type: Part-time
Pay: $12.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
