Top 124 Customer success manager Jobs in Foggy Bottom Dc

Customer Success Manager
VanishID —Washington, DC
- Full-time
- Remote
- PMP
- Writing skills
- Mid-level
- Paid parental leave
- Health savings account
3d
Strategic Customer Success Manager, Federal
Handshake —Washington, DC
- $168,000 - $210,000 a year
- Full-time
- Business development
- Presentation skills
- Training & development
- Paid parental leave
- Health insurance
Quick Apply
1d
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Manager
Citian —Washington, DC
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
Customer Success Manager
Medisolv Inc —Clarksville, MD
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
Quick Apply
11d
Customer Success Manager
Energy Exemplar —Washington, DC
- Remote
- Bachelor of Science
- 3 years
- Analysis skills
Quick Apply
Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Sr. Customer Success Manager
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Office
- Paid time off
- 401(k) matching
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Principal Customer Success Manager - Veza
ServiceNow —Washington, DC
- $148,400 - $259,700 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Customer Success Manager
nitra —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Manager
Trellint —Washington, DC
- Full-time
- Travel
- Contracts
- Senior level
Customer Success Manager - Core (Public Sector/Federal Civilian)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Customer Success Account Manager
Brivo —Bethesda, MD
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Business development
- Product management
Quick Apply
Senior Manager, Customer Success Systems
Sodexo —North Bethesda, MD
- $86,275 - $133,870 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
3d
Revenue Operations Manager - Customer Success
AppFolio —Washington, DC
- $114,400 - $143,000 a year
- Full-time
- 7 years
- Office
- SQL
- Health insurance
4d
Senior Customer Success Manager
CORAS —McLean, VA
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Military
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Enterprise Customer Success Manager, Federal
Invicti Security —Washington, DC
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Appian Corporation —McLean, VA
- $125,000 - $250,000 a year
- Office
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d

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Customer Success Manager

VanishID
Washington, DC

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Job Details

Full-time
3 days ago

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Systems integration
Customer relationship building
Client onboarding
Writing skills
Presentations for conferences or internal meetings
Account development
Technical user customer support
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Sales management systems proficiency
Integration with Third-Party Services (system development)
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management
Identity & access management

Full Job Description

About Us:

VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet.

VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team who will drive value for our customers from day one. This person will onboard, retain, and grow our customer accounts, and serve as the technical partner who connects VanishID to each customer's identity and security stack. This role will report to the Head of Customer Success.

This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.

What you will do in the Customer Success Manager role:

Own onboarding end-to-end: Get new customers live quickly, from kickoff through technical setup, including SSO (SAML/OIDC) and SCIM provisioning with providers like Okta and Microsoft Entra ID. Make VanishID a trusted part of how they protect their people.
Drive technical integrations: VanishID delivers value across teams through integrations, so be comfortable reading API documentation! You'll help customers solve problems by enriching their identity data with our intelligence across their systems (from the SOC to HR), connecting VanishID to their tools through our REST API and webhooks, and pulling in engineering when a problem needs a deeper hand.
Drive adoption and retention: Monitor account health, catch risk early, and run the check-ins that keep customers seeing value.
Present to executives: Lead Quarterly Business Reviews for your customers that show impact and set expectations on what comes next, and deliver 1:1 executive debriefs that help protect our most targeted users.
Grow the account: Spot expansion opportunities as customer needs evolve and build the business case for additional protection tiers.
Be the voice of the customer: Bring field insight back to our product team and help shape what we build next.

Characteristics we are looking for in a candidate (need to have):

3–5 years in Customer Success, Account Management, or a related client-facing role: You've carried customers from onboarding through renewal and expansion.
Working technical fluency: You can hold a real conversation about SSO, user provisioning, and API-based integrations with a customer's IT or security team, and you pick up technical tools and processes quickly.
Exceptional communication and presentation skills: You can confidently engage C-suite executives, board members, and senior stakeholders in writing and in person.
A balanced approach to customer success: You're equally comfortable building trust, running scalable onboarding and engagement processes, and finding room to grow an account.
Proficiency with CRM platforms: You use Salesforce or HubSpot to keep your book of business accurate and current.

Characteristics we are looking for in a candidate (nice to have):

Hands-on identity provider experience: Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting.
Comfort with REST APIs and webhooks: reading API documentation, testing endpoints in Postman, and common authentication methods like OAuth and API keys.
Prior identity or IT admin background, or experience supporting technical integrations for customers.
Experience in cybersecurity, privacy, or adjacent industries prioritized; experience in SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) also considered.
Familiarity with Customer Success platforms
Relevant certifications such as PMP, CIPP, or CISSP
Startup or small-team experience with a self-starter mentality
Background serving executives and VIPs as customers with high-touch, white-glove service

Benefits, PTO & Equity

We're proud to offer a generous benefits package including:

Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
Dental and vision plans with partial employer-paid coverage
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy
Employer-paid short- and long-term disability insurance
Equity in a growing startup
401k with employer match and immediate vesting (both Traditional and Roth)
Discretionary PTO (we trust you to take time off when you need it!)
13 annual holidays off
AI Tool Stipend for Personal Use
Paid parental leave
Monthly virtual events
A truly remote-first environment

An Important Note:

Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.

Apply Now

Refine Your Search

customer success manager jobs in foggy bottom dc

Customer Success Manager

Strategic Customer Success Manager, Federal

Manager, Customer Success Lead

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager (Hybrid)

Sr. Customer Success Manager

Customer Success Operations Manager

Principal Customer Success Manager - Veza

Customer Success Manager

Customer Success Manager

Customer Success Manager - Core (Public Sector/Federal Civilian)

Customer Success Account Manager

Senior Manager, Customer Success Systems

Revenue Operations Manager - Customer Success

Senior Customer Success Manager

Client Success Manager

Enterprise Customer Success Manager, Federal

Customer Success Manager

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