Top 266 Guest services manager Jobs in Foley, Al

Guest Services Manager
OWA Parks & Resort —Foley, AL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
Front Office Manager
Embassy Suites Resort Gulf Shores —Gulf Shores, AL
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
HOTEL ASSISTANT GENERAL MANAGER (AGM) — Fairfield Inn & Suites by Marriott, Foley, AL
Fairfield Foley —Foley, AL
- Weekends as needed
- Hotel
- High school diploma or GED
- Senior level
Quick Apply
Guest Services Supervisor, Part-Time
OWA Parks & Resort —Foley, AL
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
Assistant General Manager
MARUTI HOSPITALITY LLC —Orange Beach, AL
- Full-time
- Basic math
- Mid-level
- Hotel
Quick Apply
Store Manager - Gulf Shores, AL
Casey's —Gulf Shores, AL
- $50,000 - $59,800 a year
- Rotating weekends
- Background check
- Merchandising
- Mid-level
- Employee stock purchase plan
- Disability insurance
6d
Front Desk - Guest Service Agent
EconoLodge —Foley, AL
- Weekends as needed
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
Liquor Store Manager
AL's Liquor Tobacco Wine —Orange Beach, AL
- $40,000 - $45,000 a year
- Weekends as needed
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Victra - Verizon Wireless Premium Retailer —Foley, AL
- $12.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
Team Member
Casey's —Foley, AL
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
9d
Team Member
Casey's —Fairhope, AL
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
9d
Team Member
Casey's —Gulf Shores, AL
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
9d
Team Member
Casey's —Daphne, AL
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
9d
General Manager
RADHA HOSPITALITY LLC —Gulf Shores, AL
- Full-time
- Mid-level
- 3 years
- Hotel
- Health insurance
- Paid time off
Quick Apply
Front Office Manager
MARUTI HOSPITALITY LLC —Orange Beach, AL
- Overtime
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Paid time off
Quick Apply
Front Office Manager
Holiday Inn Express Orange Beach —Orange Beach, AL
- $40,000 - $45,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Area Supervisor - Mobile, AL
Jack's —Loxley, AL
- $55,000 - $90,000 a year
- Full-time
- ServSafe
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Ride Ops Supervisor, Full-Time
OWA Parks & Resort —Foley, AL
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
Front Desk Manager
Holiday Day Inn Express on the Beach —Orange Beach, AL
- From $43,000 a year
- Full-time
- Bilingual
- Background check
- Hospitality
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
HARI OM HOSPITALITY LLC —Gulf Shores, AL
- Overtime
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Paid time off
Quick Apply

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Guest Services Manager

OWA Parks & Resort -
Foley, AL

Apply Now

Job Details

Qualifications

High school diploma or GED
Driver's License

Full Job Description

DUTIES AND RESPONSIBILITIES:

Lead, coach, and develop Guest Services supervisors and ambassadors
Foster a culture centered on hospitality, accountability, and teamwork
Ensure exceptional guest satisfaction by proactively resolving concerns and empowering team members to make service recovery decisions
Monitor guest feedback and identify opportunities for continuous improvement
Oversee admissions, ticketing, season passes, cash handling, cabana rentals, locker rentals, and front gate operations
Develop operational guidelines for Guest Services
Manage staffing schedules to align with business demands while controlling labor costs
Maintain compliance with company policies, safety standards, and operational procedures
Partner with Operations, Aquatics, Food & Beverage, Retail, and Security to deliver seamless guest experience
Analyze operational metrics and prepare reports related to guest satisfaction, labor, revenue, and productivity
Assist with budgeting, forecasting, and departmental planning
Support special events, group sales, and VIP experiences
Achieve business goals and objectives set forth by the General Manager and Property Manager
Develop and manage annual operating budgets for the Guest Services department
Promote a healthy, safe, and hazard-free work environment
Interview and hire prospective team members
Create and execute training, coaching and team development programs, including administering corrective actions when needed
Anticipate the guest’s needs and service requirements and work with team to incorporate into operational plans
Resolve guest concerns in person, over the phone, and through written correspondence
Initiate and manage ticket creation process through third-party point-of-sale and e-commerce vendors
Manage, monitor, track, and report ticket sales and park attendance, including over/shorts resolution, wristband inventory, and hourly/daily attendance reporting
Manage the waterpark cabana rental program, including monthly reporting to vendors for revenue split on cabana sales
Manage the locker rental program for the theme park and waterpark
Manage internal complimentary ticket and season pass requests, including monitoring for unusual activity
Manage the Give Kids the World Passport charity program
Participate in the Manager-On-Duty (MOD) program for Tropic Falls
Performs other duties as assigned

QUALIFICATIONS:

Proven ability to lead, motivate, and develop large teams
Excellent communication, conflict resolution, and problem-solving skills
Experience with POS and ticketing systems (Accesso: Siriusware/ Passport software experience preferred)
Strong organizational skills and attention to detail
Ability to thrive in a fast-paced, guest-focused environment
High School diploma or GED
Minimum five (5) years’ work experience in a guest services environment is preferred
Verifiable supervisory experience of ten (10) or more employees for a minimum of two (2) years is preferred
Proficient with Microsoft Outlook, Word, Excel, PowerPoint, or similar
Must possess a valid state driver’s license
Able to lift twenty (20) pounds unattended and forty (40) pounds with assistance
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Able to work in sunny, hot, humid, cold, and rainy conditions
Strong communication skills with ability to motivate a team, deliver quality results, and maintain a positive attitude
Ability to adequately and successfully perform all duties and responsibilities of this position

Interested applicants can apply directly to www.visitowa.com/employment.

To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.

Education

Required

High School or better

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

guest services manager jobs in foley, al

Guest Services Manager

Front Office Manager

HOTEL ASSISTANT GENERAL MANAGER (AGM) — Fairfield Inn & Suites by Marriott, Foley, AL

Guest Services Supervisor, Part-Time

Assistant General Manager

Store Manager - Gulf Shores, AL

Front Desk - Guest Service Agent

Liquor Store Manager

Assistant General Manager

Team Member

Team Member

Team Member

Team Member

General Manager

Front Office Manager

Front Office Manager

Area Supervisor - Mobile, AL

Ride Ops Supervisor, Full-Time

Front Desk Manager

Front Office Manager

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