From: Brian Skelton - CEO/President
Date: August 19, 2026
Re: EXTERNAL JOB POSTING - Open Job Position
IT COMPUTER SUPPORT TECHNICIAN I - IT HELP DESK I
Beginning Wednesday, August 19, 2026, Riviera Utilities will begin taking applications to fill a job vacancy for IT Computer Support Technician I - Help Desk I. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.
QUALIFICATIONS
Education and Experience
High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.
Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.
Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
Applications accepted for the open position through Wednesday, September 2, 2026. Interested individuals should go to our website at www.rivierautilities.com to review the Job Description for this opening, click on the Application link, complete the application, and submit it by the deadline.
In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.
Salary Range: $50,386 - $72,974 Pay Grade 105
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I
Department: Administration – Information Technology
Pay Grade: 105
FLSA Status: Non-Exempt
Reports To: Information Technology Helpdesk Supervisor
Effective Date: 8/2026
The IT Support Technician I serves as a first point of contact for technology support and provides front-line technical assistance to employees across the organization. The position diagnoses, troubleshoots, and resolves common hardware, software, operating system, network connectivity, peripheral, account-access, and application issues through remote and in-person support. Provides technical guidance and instruction to users with varying levels of technical knowledge and supports employee onboarding, cybersecurity practices, and the effective use of organizational technology resources.
The position documents and manages support requests through the helpdesk system, identifies and escalates complex infrastructure, application, or cybersecurity issues to appropriate IT personnel. Work is performed in accordance with established IT policies, procedures, and security standards under the direction and supervision of the IT Helpdesk Supervisor.
- Provides timely, professional IT support across departments and locations via helpdesk application, phone, or email, and in-person assistance. Troubleshoots and resolves hardware, software, connectivity, and other technical issues while delivering excellent customer service.
- Documents, tracks, prioritizes, and resolves support requests in the helpdesk system; escalates issues while delivering excellent customer service.
- Installs, configures, maintains, and troubleshoots software, peripheral devices on computers for end users.
- Assists and educates users with program functions.
- Performs operating system, application updates and upgrades to software in accordance with established IT procedures.
- Maintains accurate IT-supported inventory assets and environments using diagrams and other written materials.
- Answers user inquiries regarding computer software or hardware operations.
- Troubleshoots computers, servers, and peripheral devices (printers, scanners, internet applications) to resolve user problems and improve efficiency of operations.
- Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Performs planned support and maintenance activities during scheduled times.
- Stays current on new technologies, concepts, and processes as needed or requested by Management through reading journals, articles, reports and attending training.
- Arranges for warranty repair of equipment from manufacturers.
- Assists other departments as assigned.
- Performs other related duties as required/assigned.
Education and Experience
High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.
Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.
Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of Windows desktop operating systems, Microsoft 365 applications, and Windows Domain Environments.
- Knowledge of cybersecurity principles and best practices, including password security, phishing awareness, access control, data protection, and endpoint security.
- Knowledge of hardware and software functions and networking.
- Knowledge of operational and procedural aspects of computer systems, hardware, software, and peripheral equipment.
- Knowledge of helpdesk/ticketing systems and practices for documenting, tracking, prioritizing, escalating, and resolving technical support requests.
- Skill in technical troubleshooting problems with computer systems, hardware, software, and peripheral equipment.
- Ability to use inductive and deductive reasoning and logic to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
- Ability to communicate orally and in writing with employees at all levels of the organization.
- Ability to multi-task and prioritize urgent issues; change easily and frequently from one activity to another.
- Ability to think creatively and innovatively to solve user problems and troubleshoot issues.
- Ability to take ownership of assigned support requests and follow through resolution, escalation, and documentation.
- Ability to show careful attention to responsibilities and acceptance and execution of all work assignments.
- Ability to maintain and complete minor repairs of peripherals including printers, fax machines, office scanners, and computers.
- Ability to read, comprehend and interpret general business periodicals, professional journals, policies, manuals, instructions, and technical procedures.
- Ability to actively listen, give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
- Ability to establish and maintain interpersonal relationships with a wide variety of individuals.
- Ability to have regular and predictable work attendance.
The work is medium: exerting up to fifty pounds of force occasionally, and/or up to thirty pounds of force frequently, and/or up to ten pounds of force constantly to move objects. Additionally, the following required physical abilities:
- Balancing: sufficient to maintain body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- Climbing: sufficient to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
- Crawling: sufficient to move about on hands and knees or hands and feet.
- Crouching: sufficient to bend the body downward and forward by bending leg and spine.
- Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
- Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
- Grasping: sufficient to apply pressure to an object with the fingers and palm.
- Handling: sufficient to pick, hold, or otherwise work, primarily with the whole hand.
- Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Kneeling: sufficient to bend legs at knee to come to a rest on knee or knees.
- Lifting: sufficient to raise objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
- Pulling: sufficient to use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
- Pushing: sufficient to use upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
- Reaching: sufficient to extend hand(s) and arm(s) in any direction.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Standing: Particularly for sustained periods of time.
- Stooping: sufficient to bend body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Visual acuity: sufficient to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
- Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions 10% of the time.
E.O.E. Riviera Utilities does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.
