Top 18 Customer service lead Jobs in Folsom, Ca

Front Desk Lead
Elica Health Centers —Sacramento, CA
- $28.00 - $36.50 an hour
- Full-time
- CPR Certification
- Current TB test
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Call Center Team Lead - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $60,000 - $72,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Continuous improvement
- Travel reimbursement
- Profit sharing
Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $55,300 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Travel reimbursement
- Profit sharing
Branch Team Lead Full-Time West Sacramento, CA
W.W. Grainger —West Sacramento, CA
- $26 - $33 an hour
- Full-time
- 18 years or older
- Sales
- Mid-level
- Paid parental leave
- Dental insurance
8d
Retail Customer Service Lead
PetSmart —Roseville, CA
- $17.86 - $30.75 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
2d
Lead Customer Service Associate - US
Eco Global —Sacramento, CA
- Full-time
- Spanish
- 5 years
- English
Quick Apply
Lead Experience Guide (Lead Front Desk Associate)
The NOW Roseville —Roseville, CA
- $20 - $40 an hour
- Weekends as needed
- Sales
- Mid-level
- Supervising experience
- Opportunities for advancement
- Flexible schedule
Quick Apply
Customer Service Lead
Dunn-Edwards —Roseville, CA
- $20 - $27 an hour
- Full-time
- Merchandising
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Technical Service Representative
LATICRETE International, Inc. —Folsom, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
6d
Client Service Representative Lead
VCA Animal Hospitals —Loomis, CA
- $19.50 - $25.00 an hour
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Guest Services Shift Lead
Wag Hotels, Inc. —West Sacramento, CA
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
Quick Apply
Dental Front Office Lead
New Leaf Dental, Eric C Hsu DDS —Sacramento, CA
- $26 - $30 an hour
- Email
- Spanish
- Dental office
- HIPAA
- Dental insurance
- 401(k) matching
Quick Apply
12d
Lead Sales Consultant Front Desk
Massage Heights - North Natomas —Sacramento, CA
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- 2 years
- Communication skills
- Opportunities for advancement
Quick Apply

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Front Desk Lead

Elica Health Centers -
Sacramento, CA

Quick Apply

Job Details

Full-time
$28.00 - $36.50 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Phone communication
Maintaining patient confidentiality
In-person customer service
Filing
Client file management
High school diploma or GED
Driver's License
Computer skills
Telephone systems
Multi-line phone systems
Managing patient records

Full Job Description

Description:

About Elica Health Centers:

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

What You Will Do:

The successful candidate will be willing and able to:

Cover Supervisor during absence (Deposit money, weekly schedule, lunch schedule, oversee front desk operations).
Prepare weekly reports.
Assist Supervisor/Manager with tasks/projects.
Handles patient complains.
Attend Supervisor/Lead trainings, meetings.
Provide training to employees as needed.
Manage incoming calls and voicemails; resolve inquiries or route to appropriate staff.
Check in patients and complete full registration, including scanning required documents into Athena.
Enter and maintain accurate patient data; perform general clerical tasks.
Prepare charts to ensure complete registration, updated demographics, insurance, and forms.
Address registration questions and verify insurance eligibility; coordinate with Eligibility Workers or verify through external systems as needed.
Schedule and manage patient appointments ????? provider schedules.
Deliver excellent customer service aligned with organizational values.
Complete assigned tasks in inboxes and workflow dashboards.
Maintain cleanliness and organization of front desk and waiting area.
Handle mail and email correspondence; distribute appropriately.
Collect and reconcile patient payments, including cash handling.
Submit required reports and schedules to leadership.
Support patient enrollment in special programs (e.g., sliding fee, public health programs).
Ensure compliance with OSHA, safety, and organizational policies.
Report and document incidents or unusual occurrences promptly.
Performs other duties as assigned.

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.
Retirement – 403(b) plan with up to 4% employer match and immediate vesting
Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

Compensation Disclosure: $28.00 - $36.50

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

Requirements:

High School Diploma or Equivalent.
Current BLS/CPR Certification required.
Knowledge of office equipment including computer, copier, multi-line telephone
Demonstrates exceptional customer service skills.
Ability to maintain records and files.
Ability to maintain confidentiality.
Ability to exert physical effort maintaining and distributing files.
Knowledge of basic medical clinic care and procedures.

Additional Requirements

Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of the healthcare facility environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quick Apply

Refine Your Search

customer service lead jobs in folsom, ca

Front Desk Lead

Call Center Team Lead - West Sacramento, CA (Hybrid)

Call Center Quality Assurance Lead - West Sacramento, CA (Hybrid)

Branch Team Lead Full-Time West Sacramento, CA

Retail Customer Service Lead

Lead Customer Service Associate - US

Lead Experience Guide (Lead Front Desk Associate)

Customer Service Lead

Lead Technical Service Representative

Client Service Representative Lead

Guest Services Shift Lead

Dental Front Office Lead

Lead Sales Consultant Front Desk

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