Top 137 Senior customer support representative Jobs in Folsom, Ca

Member Service Representative III
Western Health Advantage —Sacramento, CA
- $25 - $27 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Mid-level
- Referral program
Quick Apply
4d
Senior Patient Service Representative- MMF Family Med EDH
Marshall Medical Center —El Dorado Hills, CA
- $30.86 - $37.04 an hour
- Full-time
- Computer literacy
- Medical office experience
- HIPAA
- Vision insurance
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Customer Service Representative Specialist Sr - Treasury Management Care Center
PNC Financial Services Group —Sacramento, CA
- $37,500 - $75,000 a year
- Full-time
- Remote
- Spanish
- 3 years
- Continuous improvement
- Wellness program
- Health savings account
4d
Provider Relations Sp I
CorVel Corporation —Folsom, CA
- $13.38 - $23.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
4d
Client Manager I
BRMS —Folsom, CA
- $25 - $27 an hour
- Full-time
- Basic math
- English
- Mid-level
Senior Customer Assistance Representative-Full Time Roseville
Enterprise Mobility —Roseville, CA
- From $19 an hour
- Urgently hiring
- 18 years or older
- Driver's License
- US work authorization
- Health insurance
- Dental insurance
Payroll Specialist - I
LB Construction —Roseville, CA
- $24 - $35 an hour
- Full-time
- Customer service
- Word processing
- English
- Health savings account
- Paid holidays
Quick Apply
Sales Analyst
BRMS —Folsom, CA
- $28.61 - $33.41 an hour
- Microsoft Outlook
- Basic math
- English
4d
Banker Positions
Poppy Bank —Folsom, CA
- $20.00 - $28.60 an hour
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
Inside Sales Representative
Martin Sprocket & Gear Inc / Sacramento —Sacramento, CA
- $70,304 a year
- Monday to Friday
- Computer literacy
- Mid-level
- Office
- Profit sharing
- Wellness program
Specialist II, Neurosurgery
Aesculap Inc —Sacramento, CA
- $85,000 - $105,000 a year
- Full-time
- Inventory management
- Pass drug screening
- Mid-level
- Health insurance
- 401(k)
Assistant Manager, Program Delivery
Museum of Science and Curiosity —Sacramento, CA
- $24 - $26 an hour
- Weekends as needed
- Background check
- School experience
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
7d
Supervisor I
DSV —Folsom, CA
- $69,696 - $87,120 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
Parking Lot Attendant (Eligible for up to $5,000 in bonuses)
City of Sacramento —Sacramento, CA
- $40,200.14 - $56,565.64 a year
- Weekends as needed
- Customer service
- Basic math
- Military encouraged
Sales Representatives, Healthcare Sales
Yalent —Sacramento, CA
- $140,000 a year
- 1 year
- Entry level
Quick Apply
Sr. Customer Assistance Representative - Sacramento Airport
Enterprise Mobility —Sacramento, CA
- From $19.50 an hour
- Urgently hiring
- 18 years or older
- Administrative experience
- High school diploma or GED
- Profit sharing
- Health insurance
Senior I R Specialist
Community Link —Sacramento, CA
- $23 - $24 an hour
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
FT Caregiver
MBK Senior Living —Orangevale, CA
- $20 - $22 an hour
- Full-time
- Serving
- 18 years or older
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative
Evolv Technologies Inc. —Sacramento, CA
- $58,000 - $92,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
4d

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Member Service Representative III

Western Health Advantage -
Sacramento, CA

Quick Apply

Job Details

Full-time
$25 - $27 an hour
4 days ago

Benefits

Referral program

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Department: Member Services
Status: Full-Time, Non-Exempt
Location: Hybrid
Travel: None
Salary: $25.00 - $27.00 per hour

"Purpose that inspires. Impact that improves lives. Join us in building healthier communities."
Western Health Advantage

Western Health Advantage is seeking an experienced Member Service Representative (MSR) III to serve as a primary point of contact for members, providers, brokers, and plan partners. In this senior-level call center role, you will handle complex, high-level inquiries related to health plan benefits, policies, and procedures while supporting and mentoring other Member Service Representatives.

This position is ideal for a customer service professional with healthcare experience who excels at problem-solving, communication, and guiding others through challenging situations.

What You’ll Do

As a Member Service Representative III, you will provide advanced member support while helping maintain service excellence across the department. Your responsibilities will include:

Responding to member inquiries related to Commercial, Exchange, and Individual plans via phone, email, chat, and fax
Providing in-person support to walk-in members as needed
Resolving complex or high-level issues that require research, investigation, or coordination with internal departments or external partners
Supporting other Member Service Representatives by answering questions and providing guidance on plan rules, benefits, policies, and system navigation
Assisting with urgent or sensitive cases, including those involving access to care or referral to the Member Relations Unit
Providing training support and call shadowing for new Member Service Representatives
Assisting members, providers, brokers, and plan partners with claims-related billing questions as needed
Collaborating with inter- and intra-department teams to ensure timely resolution of member issues within established timeframes
Educating members on the Advantage Referral Program, the WHA website, and available online self-service tools
Accurately documenting and referring appeals and grievances in accordance with departmental protocols
Managing difficult or emotional customer situations with professionalism, empathy, and discretion
Meeting departmental standards related to quality, productivity, and attendance
Reporting system issues or emerging call drivers to the Member Service Supervisor or Manager
Participating in meetings related to system upgrades or changes and sharing relevant information with the team
Performing special projects and additional duties as assigned

What We’re Looking For

We’re seeking a skilled and confident customer service professional with call center experience, strong communication skills, and the ability to handle complex situations with tact and professionalism.

Required Qualifications

High School Diploma or equivalent
Minimum of 3 years of experience working in a call center with increasing levels of responsibility
Intermediate computer skills, including email, databases, word processing, spreadsheets, and graphics
Strong written and verbal communication skills
Ability to read, write, speak, and understand the primary language(s) used in the workplace

Preferred Qualifications

Previous experience working in the healthcare industry, particularly within an HMO environment

Why Join Western Health Advantage?

At Western Health Advantage, our Member Services team plays a vital role in shaping the member experience. As an MSR III, you’ll have the opportunity to make a meaningful impact by resolving complex issues, supporting your peers, and ensuring members receive accurate, compassionate, and timely service.

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis made unlawful by federal or state law.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and the brightest means a dynamic, fulfilling work experience for you — and excellent customer service for our members.

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Refine Your Search

senior customer support representative jobs in folsom, ca

Member Service Representative III

Senior Patient Service Representative- MMF Family Med EDH

Business Member Support Service Center Representative

Customer Service Representative Specialist Sr - Treasury Management Care Center

Provider Relations Sp I

Client Manager I

Senior Customer Assistance Representative-Full Time Roseville

Payroll Specialist - I

Sales Analyst

Banker Positions

Inside Sales Representative

Specialist II, Neurosurgery

Assistant Manager, Program Delivery

Supervisor I

Parking Lot Attendant (Eligible for up to $5,000 in bonuses)

Sales Representatives, Healthcare Sales

Sr. Customer Assistance Representative - Sacramento Airport

Senior I R Specialist

FT Caregiver

Business Development Representative

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"Purpose that inspires. Impact that improves lives. Join us in building healthier communities."
Western Health Advantage

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Why Join Western Health Advantage?

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senior customer support representative jobs in folsom, ca

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"Purpose that inspires. Impact that improves lives. Join us in building healthier communities." Western Health Advantage

What You’ll Do

What We’re Looking For

Why Join Western Health Advantage?

"Purpose that inspires. Impact that improves lives. Join us in building healthier communities."
Western Health Advantage