Top 79 Call center representative Jobs in Folsom Ca

Sales Support Representative
GoodLeap —Roseville, CA
- $22 an hour
- Full-time
- Spanish
- English
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
14h
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America, LLC —Sacramento, CA
- $60,000 - $150,000 a year
- Urgently hiring
- Spanish
- Writing skills
- English
- Paid training
- Health insurance
Quick Apply
12d
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America, LLC —Sacramento, CA
- $60,000 - $150,000 a year
- Urgently hiring
- Spanish
- Writing skills
- English
- Paid training
- Health insurance
Quick Apply
12d
Retail Sales Representative I, II and III
Astound —Rocklin, CA
- $17.00 - $26.24 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Patient Contact Center Patient Services Representative 3
UC Davis Health —Sacramento, CA
- $31.24 - $38.84 an hour
- Overtime
- Background check
- Word processing
- Writing skills
- Continuing education credits
- Paid holidays
10d
HR Contact Center Representative - REMOTE
Ryder System —Sacramento, CA
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
1d
Call Center Agent - OC
THUNDER VALLEY CASINO —Lincoln, CA
- $19.90 an hour
- On call
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Contact Center Representative I
Sacramento Credit Union —Sacramento, CA
- $21.00 - $26.79 an hour
- Part-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- 401(k)
Quick Apply
Client Call Center Representative
Command Health —Sacramento, CA
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- Communication skills
- Entry level
Quick Apply
12d
Call Center Sales Representative
California Energy Initiative —Sacramento, CA
- $3,000 - $9,000 a month
- Full-time
- No experience needed
- Residential
- Fair chance
Quick Apply
7d
Client Intake Specialist/Legal Assistant
Nyman Turkish PC —Roseville, CA
- $23 - $28 an hour
- Administrative experience
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Quick Apply
Call Center Representative
Bonney Plumbing, Electrical, Heating and Air —Sacramento, CA
- $18 - $21 an hour
- High school diploma or GED
- Typing
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Contact Center Agent
Independent Living Systems —Roseville, CA
- $20 - $26 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
5d
Call Center Sales Representative & Customer Service
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $17 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Call Center Sales Representative & Customer Service II
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $18.50 an hour
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Dispatcher
Greenberg Clark Inc —Sacramento, CA
- Full-time
- Communication skills
- Entry level
- Time management
Quick Apply
Retail Support Specialist
DSI Systems —Folsom, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Technical Support Representative
Luxer One —Sacramento, CA
- $23 - $25 an hour
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Student Support Specialist (Temporary Pool)
Los Rios Community College District —Sacramento, CA
- $27.62 an hour
- Temporary
- Research
- Office
- US work authorization

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Sales Support Representative

GoodLeap -
Roseville, CA

Quick Apply

Job Details

Full-time
$22 an hour
14 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Spanish
Financial sales
Teamwork
Interpersonal skills
Call center experience
Client rapport building
English
Computer skills
Outbound calling

Full Job Description

Position Summary:
Customer Care Advisors make the first call to a borrower after their home solution project is complete, and act as the trusted guides who help the borrowers understand and successfully manage their GoodLeap loan.

This is not a passive customer service role. CCA’s run structured outbound call campaigns, enroll customers in autopay programs, have consultative conversations about additional financial products, and handle customer concerns that require real judgment and documentation. CCA’s work across multiple platforms simultaneously — managing live calls, updating records in real time, and consistently hitting measurable performance targets.

Real Growth Path Customer Care Advisors who master the product knowledge and hit their numbers in this role have a clear path into team lead, escalation specialist, and financial product specialist tracks. High performers also have the opportunity to pursue their NMLS license and grow into a Licensed Loan Officer role — a career track that GoodLeap actively supports and invests in. GoodLeap promotes from within and the structured training you receive from day one is designed with that growth in mind.

About GOODLEAP:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.
We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.
As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.
If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.
Learn more about our perks and culture!

Competitive pay
Comprehensive benefits package

Essential Job Duties and Responsibilities:

Lead Structured Outbound Call Campaigns:

Call customers shortly after their home improvement project is completed to walk them through their loan terms, confirm the work was finished to their satisfaction, and answer any questions
Pitch and enroll customers in automatic payment (autopay) programs on every eligible call — explaining the interest rate savings, walking through the enrollment process, and handling objections with a proven rebuttal framework
Conduct consultative cross-sell conversations, including introductions to home equity and mortgage products, solar power purchase programs, and loan optimization opportunities
Work rotating campaign assignments based on business need — from payment reminders and promotional period alerts to tax credit follow-ups and loan feature reviews
Manage a cloud-based phone system to handle queue status, campaign toggling, and call wrap-up efficiently

Handle Customer Concerns with Care and Precision:

Identify when a customer's issue warrants a formal escalation — such as installer non-communication, incomplete project work, system performance problems, billing disputes, or potential fraud — and distinguish those from issues that can be resolved on the call
Ask targeted questions to get to the root of a customer's concern before escalating, and redirect to the appropriate resource when escalation isn't necessary
Write clear, accurate case notes in a required format that gives the customer's issue, their specific concerns, and the desired outcome — so the next person who touches the case has everything they need
Route formal complaints through the correct internal approval process before submitting; manage open cases appropriately and follow up when needed
Recognize and flag situations involving out-of-business contractors, suspected fraud, elder financial exploitation, or language barriers for specialized handling

Be a Product and Systems Expert:

Learn and accurately explain the full range of GoodLeap loan structures — including loans with promotional periods, interest-only phases, principal-only phases, re-amortization features, and standard installment products
Navigate CRM software, a loan origination portal, and our customer payment portal simultaneously during live calls to verify account details, update information, and complete transactions
Process autopay enrollments on behalf of customers — collecting bank account information securely over the phone and reading required disclosures
Complete call wrap-up documentation accurately across a range of outcome types: completed calls, voicemails, refusals, scheduled callbacks, completed transfers, and more
Execute warm transfers to licensed mortgage specialists, solar energy consultants, and specialized support teams per established handoff protocols

Own Performance Numbers:

Maintain a quality assurance score of 90% or above — calls are evaluated on script adherence, accuracy, professionalism, and documentation quality
Hit campaign-specific targets for autopay enrollment, cross-sell conversion, and case resolution rates
Keep call documentation time tight — complete notes during and immediately after each call to maximize productive time on the phone
Adhere to your schedule and maintain accurate availability status throughout the shift

Required Skills, Knowledge and Abilities:

Comfortable working from a script while still sounding natural and building rapport
Strong written communication — your case notes tell the story of every call
Able to navigate multiple software platforms simultaneously while on a live call
Coachable, metrics-aware, and able to receive direct feedback constructively

Preferred:

Experience with Salesforce or similar CRM
Background in financial services, lending, solar, or home improvement
Bilingual English/Spanish
Experience in outbound sales or subscription/autopay enrollment
Familiarity with loan concepts: interest rates, promotional periods, and amortization
Experience handling escalations, dispute resolution, or identifying fraud indicators
1+ year in a high-volume call center, phone sales, or phone-based customer service role

Compensation: $22/hr plus potential bonus opportunities

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

#LI-POST
*GD

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work fully in-office at our West Roseville location? Please answer 'Yes' or 'No'
Are you willing to work one Saturday per month? Please answer 'Yes' or 'No'
This position has a non negotiable rate of $22 per hour. Does that meet your expectation? Please answer 'Yes' or 'No'
The start date for this position will be September 8th. Does that work for your schedule? Please answer 'Yes' or 'No'

Experience:

Sales: 1 year (Preferred)
Call center: 1 year (Preferred)
Outbound calling: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in folsom ca

Sales Support Representative

Licensed Call Center Insurance Agent (Sales, Customer Service)

Licensed Call Center Insurance Agent (Sales, Customer Service)

Retail Sales Representative I, II and III

Patient Contact Center Patient Services Representative 3

HR Contact Center Representative - REMOTE

Call Center Agent - OC

Contact Center Representative I

Client Call Center Representative

Call Center Sales Representative

Client Intake Specialist/Legal Assistant

Call Center Representative

Contact Center Agent

Call Center Sales Representative & Customer Service

Business Member Support Service Center Representative

Call Center Sales Representative & Customer Service II

Customer Service Representative/Dispatcher

Retail Support Specialist

Technical Support Representative

Student Support Specialist (Temporary Pool)

I want to receive the latest job alert for call center representative in folsom ca

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