Top 85 Vp Jobs in Folsom Ca

VP - Member Service Contact Center
Golden 1 Credit Union —Sacramento, CA
- $205,200 - $245,000 a year
- Full-time
- 5 years
- Research
- Bachelor's degree
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1d
VP, Communications
Graham —Sacramento, CA
- $180,000 - $250,000 a year
- Online Application
- 11+ years
- Residential
- Travel
- AD&D insurance
- Paid holidays
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Regional Vice President
QXO —Rancho Cordova, CA
- $190,000 - $260,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- Senior level
- Paid training
- Health insurance
Vice President, Ambulatory Operations, Sacramento Division
Sutter Health —Sacramento, CA
- $329,368 - $445,619 a year
- Weekends as needed
- Writing skills
- Public speaking
- Office
VP of Operations
Sonrava Health —Sacramento, CA
- $275,000 - $300,000 a year
- Full-time
- Up to 50% travel
- Clinic
- Analysis skills
VP of People and Organizational Development
The EMC Shop —Rocklin, CA
- $120,000 - $180,000 a year
- Full-time
- Background check
- Office
- Master's degree
- Relocation assistance
- Health insurance
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23h
VP
Sacramento Business Brokers —Sacramento, CA
- $30 - $50 an hour
- Part-time
- Remote
- Bachelor of Science
- Mid-level
- 3 years
Quick Apply
Market VP Radiology and Imaging Operations
Dignity Health Medical Group —Rancho Cordova, CA
- $76.36 - $106.90 an hour
- Full-time
- 5 years
- Outpatient experience
- Master's degree
Vice President, Sutter Senior Care Clinics
Sutter Health —Sacramento, CA
- $308,125 - $416,875 a year
- Weekends as needed
- Adults
- 11+ years
- Research
VP, Strategic Solutions
Pacific West Site Services, Inc. —Sacramento, CA
- $200,000 - $240,000 a year
- Full-time
- Ability to walk for extended periods
- Research
- Driver's License
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Vice President, Chief Revenue Cycle Officer
Sutter Health —Sacramento, CA
- $446,250 - $603,750 a year
- Weekends as needed
- Word processing
- Writing skills
- Home Health
Vice President, Compensation
Sutter Health —Sacramento, CA
- $297,500 - $402,500 a year
- Weekends as needed
- 11+ years
- Office
- Residential
Vice President- Operations
Airgas —Rancho Cordova, CA
- $145,000 - $160,000 a year
- Full-time
- Google Workspace
- Office
- Children
- Paid jury duty
- Commuter assistance
VP of Sales
Sales Xceleration —Sacramento, CA
- Full-time
- 8 years
- Mentoring
- Senior level
Division Vice President of Sales, Retirement Services (West Region)
ADP —Folsom, CA
- $235,300 - $393,900 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Recruiting
- Wellness program
- Disability insurance
Regional Vice President, Property Operations - Sacramento
Mercy Housing Management Group —Sacramento, CA
- $165,000 - $185,000 a year
- Hybrid work
- 5 years
- Writing skills
- Residential
- 403(b) matching
- Paid parental leave
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VP, Business Development Lead Officer, CitiMortgage - San Francisco/Oakland/San Jose
Citi —Sacramento, CA
- $135,200 - $202,800 a year
- Full-time
- 6 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Vice President - Clinical Service Line, Children's Services
Sutter Health —Sacramento, CA
- $266,323.20 - $426,129.60 a year
- Weekends as needed
- 18 years or older
- 11+ years
- Children
Senior Vice President Finance
Delta Dental —California
- Full-time
- Remote
- Background check
- CPA
- 11+ years
- Paid holidays
- Health insurance
Senior Vice President of Hospice Operations-CA
VITAS Healthcare —Sacramento, CA
- Full-time
- Microsoft Excel
- Computer literacy
- Finance
- Disability insurance
- Health insurance
Quick Apply

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VP - Member Service Contact Center

Golden 1 Credit Union -
Sacramento, CA

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Job Details

Full-time
$205,200 - $245,000 a year
1 day ago

Qualifications

Computer operation
Data analysis reporting
Performance Reporting
Metrics Reporting
Research
Managing budgets in a finance role
Fax machines
Accounting
Industry knowledge of financial regulations
Management reporting
Regulatory compliance analysis
Call center management
Senior leadership

Full Job Description

TITLE: VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER

STATUS: EXEMPT

DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC)

REPORTS TO: SEVP - CHIEF GROWTH OFFICER

JOB CODE: 7302

PAY SCALE: $178,695.00 - $196,460.00 ANNUALLY

GENERAL DESCRIPTION:
The Vice President of Member Service Contact Center is a key member of the senior management team and is responsible for leading the call center to achieve our Vision, Mission, and strategic goals. This role is critical in maintaining and furthering the exceptional service our members receive through the contact center. The Vice President of Member Service Contact Center will be responsible for using data and technology to develop, implement, and champion strategies to improve service performance through process improvement, workforce optimization, and digital initiatives. The Vice President will work collaboratively with other members of senior management to execute on these strategies to achieve exceptional member service and growth. This role requires active participation in meetings, proactive identification and communication of relevant information, ability to offer feasible solutions and ideas that are competitive and innovative to achieve goals. Success in this role is measured by meeting service level standards, improving call performance, adoption of new technologies to increase efficiency, and achievement of metrics.

PURPOSE STATEMENT:
Develop and execute strategic plans to deliver exceptional service through the Member Service Contact Center. Oversee the efficient and effective operation of the Contact Center ensuring appropriate metrics (Hold Time, Wait Time, Talk Time, Service Level, Staffing Level, etc.) are analyzed and thoroughly understood to maximize organizational growth and deliver an exceptional member experience. Focused on best practice and technology to drive automation and efficiency in handling routine member service needs while also balancing the human component to provide member with consistent and convenient access to Golden 1 products and services.

TASKS, DUTIES, FUNCTIONS:
1. Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
2. Conduct short- and long-range Contact Center planning to ensure achievement of Golden 1 strategies and objectives.
3. Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
4. Provide and continually evolve meaningful reporting on call center performance to Executive Management.
5. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
6. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
7. Evaluate operational policies and procedures to ensure effectiveness and efficiency. Propose and implement changes as needed.
8. Provide effective leadership to employees and conduct manager evaluations.
9. Plan, organize, direct and control budgetary activity for areas of responsibility.
10. Monitor and control compliance in accordance with established policies and procedures.
11. Maintain a thorough understanding of state and federal laws and regulations related to contact center deployment and credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
12. Represent the Credit Union in contacts with business and trade associations and members. Attend civic functions and otherwise promote the credit union image.
13. Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
14. Perform ad hoc projects, strategic initiatives, and assignments as directed by the Board or President and CEO.
15. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills required to evaluate staff, prepare, and present recommendations, perform analysis, and accomplish other managerial functions as required.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: Board of Directors, Management Group, and all levels of staff.
2. EXTERNAL: Peers, financial organizations, governmental agencies, community, and trade organizations.

QUALIFICATIONS:
1. EDUCATION: Bachelor's Degree in related field or equivalent work experience.
2. EXPERIENCE: Minimum 10 years of progressive experience in Contact Center responsibilities. Five years of financial institution management experience at a senior level.
3. KNOWLEDGE/SKILLS: Knowledge regarding laws, rules, regulations, procedures impacting contact centers and credit unions, budget, accounting, personal computer, strong oral and written communication skills, and sound knowledge of principles of business administration. Ability to develop analytical metrics to measure performance and provide analysis and reports to management as needed or requested.

PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision in the normal range to read documents pertaining to this functional area.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Travel locally, statewide and throughout the United States. Overnight travel and evening schedules included.
6. Unusually long work hours may be required to accomplish tasks.

LICENSES/CERTIFICATIONS:
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV.12/28/2022
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Refine Your Search

vp jobs in folsom ca

VP - Member Service Contact Center

VP, Communications

Regional Vice President

Vice President, Ambulatory Operations, Sacramento Division

VP of Operations

VP of People and Organizational Development

VP

Market VP Radiology and Imaging Operations

Vice President, Sutter Senior Care Clinics

VP, Strategic Solutions

Vice President, Chief Revenue Cycle Officer

Vice President, Compensation

Vice President- Operations

VP of Sales

Division Vice President of Sales, Retirement Services (West Region)

Regional Vice President, Property Operations - Sacramento

VP, Business Development Lead Officer, CitiMortgage - San Francisco/Oakland/San Jose

Vice President - Clinical Service Line, Children's Services

Senior Vice President Finance

Senior Vice President of Hospice Operations-CA

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