Top 6 Helpdesk technician ii Jobs in Foothill Ranch Ca

Technician I/II, IT Support
MicroVention, Inc. —Aliso Viejo, CA
- $19.45 - $35.51 an hour
- Microsoft Excel
- Microsoft Outlook
- Neurology
1d
Communications Technician II (Technical Services Unit)
County of Orange —Orange County, CA
- $71,739.20 - $96,595.20 a year
- Full-time
- Background check
- Customer service
- Mid-level
IT Service Technician 2
SMS Datacenter —Irvine, CA
- $24.50 - $29.00 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
MSP IT Systems Technician II
Skyward IT —Laguna Niguel, CA
- $23 - $33 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Applications Support Technician II
ElDorado National California Inc —Riverside, CA
- $33 - $43 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
IT Field Technician II
CIU Networks, Inc. —Los Alamitos, CA
- $60,000 - $70,000 a year
- Overtime
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Technician I/II, IT Support

MicroVention, Inc. -
Aliso Viejo, CA

Apply Now

Job Details

$19.45 - $35.51 an hour
1 day ago

Qualifications

Desktop computer repair
Authentication
SSO
Customer communication
Mobile device support
Microsoft Excel
Microsoft Outlook
IT user and group management
Enterprise software
Triage
Laptop (troubleshooting support)
Hardware maintenance
Application deployment
Information Systems
Printer (troubleshooting support)
Microsoft System Center
Adobe Creative Suite
Internal employee customer service
Data management
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
Hardware configuration
Customer support ticket management
Desktop applications
Computer networking
Vendor communication
Organizational skills

Full Job Description

Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties:

Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates.
Coordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applications.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data.
Wipe data from leased workstations using enterprise software and process for shipment back to vendor.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
Participate in departmental meetings and assigned projects or tasks by IT management.
Help to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc.
Understanding of single sign-on and multifactor authentication technologies.
Perform other duties and responsibilities as assigned.

Job Details

Job ID 14273BR

Aliso Viejo, California, USA

Salary Range:

$19.45/Hour - $35.51/Hour Financial compensation packages may be higher/lower than listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand

Qualifications

Bachelor’s degree or Associate degree in Computer Information Systems or related field.
Up to one (1) year of experience in working in an IT help desk, support, or customer service role in an enterprise organization.
Basic understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Effective written and verbal communication skills.

Desired Qualifications

Excellent listening and interpersonal skills with ability to work effectively with all levels of personnel within an organization.
Basic technical knowledge, problem solving skills and troubleshooting focused on Microsoft products, computer hardware, mobile devices, and networking.
Ability to effectively prioritize, follow instructions, and execute tasks in a fast-paced dynamic environment.
Ability to work independently or in a team-oriented setting.

EEO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

Fair Chance Ordinance
If you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.

Apply Now

Refine Your Search

helpdesk technician ii jobs in foothill ranch ca

Technician I/II, IT Support

Communications Technician II (Technical Services Unit)

IT Service Technician 2

MSP IT Systems Technician II

Applications Support Technician II

IT Field Technician II

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