Top 121 Customer service representative Jobs in Forest City Pa

Retail Customer Experience Specialist (Hybrid)
Pencor Services —Hawley, PA
- $17 an hour
- Overtime
- Spanish
- Clean driving record
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Quick Apply
10d
Retail Customer Experience Specialist
Pencor Services —Hawley, PA
- $17 an hour
- Overtime
- Clean driving record
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Quick Apply
10d
Contact Center Customer Service Lead
The AZEK Company —Scranton, PA
- From $27 an hour
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Customer Services Representative
Comserve Systems —Dunmore, PA
- Part-time
- Remote
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Opportunities for advancement
Customer Success & Retention Specialist
T.E. Spall & Son —Carbondale, PA
- $17 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
- Health savings account
- AD&D insurance
Quick Apply
6d
Contact Center Specialist
Comserve Systems —Dunmore, PA
- Part-time
- Remote
- Microsoft Excel
- Writing skills
- Bachelor's degree
- Opportunities for advancement
Customer Service Associate I
Dollar Tree —Carbondale, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Fraud Servicing Credit Card - 1st Shift, Scranton, PA
Bank of America —Scranton, PA
- Weekends as needed
- High school diploma or GED
- Conflict management
- 1 year
Customer Service Representative
Keystone Propane Service Inc. —Throop, PA
- $18 - $20 an hour
- Urgently hiring
- Office
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Dispatcher/Customer Service Rep (Clerk 2, Local Government) Wayne County Area Agency on Aging
Commonwealth of PA —Honesdale, PA
- $28,158 a year
- Weekends as needed
- Pass drug screening
- Office
- Travel
2d
Customer Service Representative - Call Center (816510)
Equus —Olyphant, PA
- Full-time
- Residential
- High school diploma or GED
- Travel
Quick Apply
Account Manager (Remote)
Champion Tax Relief, Inc. —Scranton, PA
- $22 an hour
- Full-time
- Remote
- Google Workspace
- Writing skills
- Mid-level
Quick Apply
Cashier/Customer Service/Sales Associate
Onvo Travel Plaza —Lake Ariel, PA
- 8 hour shift
- Background check
- 18 years or older
- English
- Health insurance
- Dental insurance
Quick Apply
Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative
InfoCision Management Corp. —Pennsylvania
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Customer Service Attendant, Part-Time
AVI Foodsystems —Pleasant Mount, PA
- Part-time
- Organizational skills
- Entry level
- Time management
- Paid holidays
- Health insurance
Quick Apply
Member Service Representative
AAA North Penn —Scranton, PA
- $15 an hour
- Weekends as needed
- Background check
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Relations Representative - State Farm Agent Team Member
Noreen Thomas - State Farm Agent —Clarks Summit, PA
- $27,500 - $41,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Associate
Big Lots —Eynon, PA
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service/Sales
Home Depot —Honesdale, PA
- Entry level
Customer Partner
Olympia Chimney Supply —Scranton, PA
- Full-time
- Remote
- Office
- Ability to climb stairs
- High school diploma or GED
Quick Apply

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Retail Customer Experience Specialist (Hybrid)

Pencor Services -
Hawley, PA

Quick Apply

Job Details

Full-time
$17 an hour
10 days ago

Benefits

Health insurance
Tuition reimbursement
Paid time off
Work from home
Referral program

Qualifications

Customer relationship building
Microsoft Outlook
Client rapport building
High school diploma or GED
Driver's License

Full Job Description

Company: Blue Ridge Communications

Hybrid Shift: Sunday-Thursday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

IMPORTANT/MUST REVIEW!!

TRAINING DETAILS:
- Next training Class is expected to start on October 12, 2026
- Training hours may differ from the regular assigned/accepted shift
- Specific training schedules will be discussed during the job interview, if one is conducted
- Training is 11-weeks in total
  - The first 6-weeks are conducted at home with live trainers and classmates in your dedicated workspace
  - The following 4-weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting
  - The last week will cover in person counter training at your local retail office
- Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during training
- Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home

POSITION REQUIREMENTS:
- Must have established residency in Pennsylvania
- Hybrid agents will be staffed regularly in their assigned retail office location and will be scheduled to work from home if they are not needed at the office
- Work-from-home days are dependent on performance
- Must be able to lift and carry up to 30lbs

Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Blue Ridge Mobile, Home Phone, and Video (Stream & Live TV) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.

We are currently seeking a Hybrid Customer Experience Specialist, to help us build and maintain trusted relationships with our valued customers. With each interaction, you get the opportunity to work as a brand ambassador and assist our customers over the phone, and at our retail counter. Your primary responsibility is to deliver a pleasant experience consistently to our customers by demonstrating a caring and practical approach with each interaction. The products and services we offer enable customers to stay connected to the people and things that matter most to them. Helping customers to understand how our services work and how they can get the most out of the technology is important. When they have questions about their bill, installation, or service we answer those promptly, professionally, and politely. Each customer interaction is important. We exist because of our customers, and it is important that we connect with each one, so they know we value the relationship we have with them and appreciate that they chose Blue Ridge.

Our ideal candidate must maintain a positive demeanor and know how to tactfully respond to situations. The position requires the skill and personality to respectfully care for our valued customers while keeping our company’s policies and guidelines in perspective. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet goal-oriented nature ready to learn a variety of skills, and platforms, to be successful in a busy retail center environment. Strong people skills are necessary, as well as a strong desire to improve and create new solutions. We are looking for this candidate to have a passion for customer service and work for Blue Ridge.

Our Customer Care Teams are diverse and uphold a fun, caring, approachable, yet practical personality to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated leader and continuous training opportunities to ensure you feel supported in reaching your career goals. We are seeking dependability from our team members, with the ability to work overtime if needed. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, and an employee referral program.

Core Responsibilities

Providing support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions
Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner
Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment
Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction and completing cash and check deposits
Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests; Identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high-quality interaction
Explaining account information to customers with a focus on first interaction resolution
Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
Providing equipment boxes to customers (30lb boxes)
Inspecting the store’s physical appearance to make sure it’s clean and well-stocked at all times
Other duties as assigned

Qualifications:

High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills, including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Ability to lift and carry up to 30lbs
Ability to regularly work in your local BRC office as scheduled
Ability to travel to our Lehighton Call Center for training / as needed

INDCSR

Quick Apply

Refine Your Search

customer service representative jobs in forest city pa

Retail Customer Experience Specialist (Hybrid)

Retail Customer Experience Specialist

Contact Center Customer Service Lead

Customer Services Representative

Customer Success & Retention Specialist

Contact Center Specialist

Customer Service Associate I

Fraud Servicing Credit Card - 1st Shift, Scranton, PA

Customer Service Representative

Dispatcher/Customer Service Rep (Clerk 2, Local Government) Wayne County Area Agency on Aging

Customer Service Representative - Call Center (816510)

Account Manager (Remote)

Cashier/Customer Service/Sales Associate

Bilingual WAH - PENNSYLVANIA ONLY - Call Center Representative

Customer Service Attendant, Part-Time

Member Service Representative

Customer Relations Representative - State Farm Agent Team Member

Customer Service Associate

Customer Service/Sales

Customer Partner

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