Top 168 Call center representative Jobs in Forest Glen, Md

Call Center Representative
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Full-time
- In person
- High school diploma or GED
- Children
- Computer skills
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Call Center Representative
Advantia Health —Chevy Chase, MD
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
14d
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative-E?Procurement
Aramark —Rockville, MD
- $22 - $27 an hour
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Lead Call Center Representative
Advantia Health —Chevy Chase, MD
- $23 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
Quick Apply
Customer Service Associates
Jake’s Moving and Storage —Potomac, MD
- Computer literacy
- English
- High school diploma or GED
- Paid holidays
Phone Representative
Jezic & Moyse, LLC —Silver Spring, MD
- $18 - $20 an hour
- 8 hour shift
- Spanish
- Microsoft Outlook
- High school diploma or GED
Quick Apply
14d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Support Representative
Bright MLS, Inc —North Bethesda, MD
- $19 - $22 an hour
- Weekends as needed
- Research
- Mid-level
- Communication skills
Quick Apply
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
5d
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
14d
Customer Support Specialist I
GT Independence —Silver Spring, MD
- High school diploma or GED
- Associate's degree
- Entry level
- Paid time off
Quick Apply
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
5d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
CBP Customer Service Representative
Technuf —Rockville, MD
- Email
- Writing skills
- Mid-level
- Bachelor's degree
- Travel reimbursement
- Paid holidays

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Call Center Representative

Children's National Hospital -
Silver Spring, MD

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Job Details

Full-time
$17.95 - $27.49 an hour

Qualifications

Health insurance authorizations
High school diploma or GED
Patient registration

Full Job Description

12211 Plum Orchard Drive
Silver Spring, MD 20904


Kids Are Our Everything.

Department

10002 Contact Center

Pay Range

$17.95 - $27.49

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with
parents, patients, physicians, community doctors/staff and other staff in a courteous manner . Responsible for obtaining and validating patient
information from various sources and to ensure information entered into the computer management system is accurate. Promote customer service
environment.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required)

Functional Accountabilities
Registration and Scheduling Services

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation.

Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.

Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively .

Anticipate customer service needs to "prevent fires."

Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms.

Anticipate customer service needs to "prevent fires."

Verifying Insurance/Authorization and Process Improvement

Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.

Collect and verify demographic, PCP/referring physician and insurance information.

Make recommendations for internal process improvements.

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

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Refine Your Search

call center representative jobs in forest glen, md

Call Center Representative

Access Call Center Representative

Digital Branch Customer Care Representative

Call Center Agent

Call Center Representative

Customer Service Advocate II (In-Office)

Call Center Agent

Customer Service Representative-E?Procurement

Lead Call Center Representative

Customer Service Associates

Phone Representative

Customer Service Representative / Customer Support Associate

Customer Support Representative

Technical Support Representative

Customer Care Representatives (Call Center)

Sales Call Center Representative

Customer Support Specialist I

Call Center Representative

Customer Service Call Center Agent

CBP Customer Service Representative

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