Top 385 Patient care coordinator Jobs in Forest Hill, Md

Patient Advocate
MedStar Health —Baltimore, MD
- $23.65 - $42.03 an hour
- Full-time
- Inpatient
- Mid-level
- Clinic
4d
Client Care Coordinator
Senior Helpers Baltimore and Central Maryland —Lutherville, MD
- $23 - $30 an hour
- Full-time
- Nursing
- HIPAA
- Mid-level
Quick Apply
Direct Care Coordinator
Victory Behavioral Solutions LLC —Parkville, MD
- $20 - $30 an hour
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Flexible schedule
Patient Service Coordinator
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Access Coordinator
Sheppard Pratt —Towson, MD
- $40,277.12 - $59,687.26 a year
- Rotating weekends
- Analysis skills
- Bachelor's degree
- Psychology
- 403(b) matching
- Mileage reimbursement
Quick Apply
Baltimore Patient Care Coordinator (RN)
Appcast for Kaiser (Hiring Events) —Towson, MD
- $48.39 - $54.21 an hour
- Part-time
- Acute care
- Nursing
- RN License
- Health savings account
- Health insurance
12d
Certified Hand Therapist/Occupational Therapist
NovaCare Rehabilitation —Havre de Grace, MD
- $75,000 - $110,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Continuing education credits
- Loan repayment program
Quick Apply
1d
Licensed Mental Health Therapist – Telehealth, Addiction Care – Maryland
Grata Health —Maryland
- $60 - $90 an hour
- Choose your own hours
- Remote
- Management
- Addiction Medicine
- Adults
- Professional development assistance
- Flexible schedule
Quick Apply
2d
Registered Nurse
Total Health Care —Baltimore, MD
- $42.09 - $47.04 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Experienced Nurse Coord Amb Svcs
University of Maryland Medical System —Baltimore, MD
- $39.35 - $54.05 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Clinical Coordinator
DAVITA —Forest Hill, MD
- $41 - $54 an hour
- Weekends as needed
- Microsoft Word
- CPR Certification
- Nursing
- Paid training
- Health insurance
Occupational Therapist
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- Doctoral degree
- Hospital
- Bachelor of Science
- Paid holidays
- Health insurance
9d
Occupational Therapist
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- Acute care
- Doctoral degree
- Hospital
- Paid holidays
- Health insurance
Occupational Therapist II
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- CPR Certification
- BLS Certification
- Research
- Paid holidays
- Health insurance
9d
Wound Ostomy Continence Nurse Coordinator
University of Maryland Medical System —Baltimore, MD
- Full-time
- Nursing
- RN License
- Hospital
Director, Infectious Disease
Chase Brexton Health Care —Baltimore, MD
- $130,000 - $250,000 a year
- Full-time
- Medicine
- Customer service
- Computer literacy
Quick Apply
PRP Coordinator, MUST Have DLA-20 Training
Phoenix Health Services —Baltimore, MD
- $23 - $25 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Loan repayment program
- Health insurance
Quick Apply
Disability Assistance Outreach Specialist
Healthcare For the Homeless Inc —Baltimore, MD
- $42,592 - $56,789 a year
- Full-time
- Bachelor of Science
- Mid-level
- Clinic
Quick Apply
Experienced Nurse, RN Nurse Coord Amb Svcs
University of Maryland Medical System —Baltimore, MD
- $39.35 - $54.05 an hour
- Full-time
- Nursing
- RN License
- Outpatient experience
MDS Coordinator RN
Hallmark Health Consulting Services —Baltimore, MD
- $90,000 - $100,000 a year
- Full-time
- Skilled nursing facility
- High school diploma or GED
- Communication skills
Quick Apply
13d

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Patient Advocate

MedStar Health -
Baltimore, MD

Apply Now

Job Details

Full-time
$23.65 - $42.03 an hour
4 days ago

Qualifications

Customer follow-ups
Medical performance measurement report preparation
Community engagement experience
Business Management
Healthcare incident reporting
Patient question and concern management
Phone communication
Healthcare Administration
CMS
In-person customer service
Internal compliance auditing
Performance Reporting
Patient advocacy
Patient complaint handling
Mid-level
Incident Escalation
Trend analysis
Data summary reports
Quality reports
CMS regulatory compliance
Database management
Bachelor's degree
Data management
Hospitality Management
Quality compliance management
Bachelor's degree in healthcare administration
Computer skills
1 year
Business
Hospital regulatory compliance

Full Job Description

About this Job:

General Summary of Position
The Patient Advocate is responsible for investigating and resolving patient complaints and grievances in partnership with staff present and hospital leadership to ensure a positive patient experience. The Patient Advocate will manage the complaint and grievance process and ensure department compliance with governmental and accreditation regulations. Maintains the tracking database analyzes trends and provides reports for hospital leadership.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Investigates and resolves patient complaints and grievances in partnership with staff present and hospital leadership. Performs service recovery and composes appropriate verbal and written responses to resolve their concerns amicably. Serves as Section 1557 Coordinator.
Interacts with patients and their representatives by phone or in person in patient care areas including outpatient settings inpatient rooms and the Emergency Department. Escalates patient complaints and grievances for resolution and problem solving.
Escalates concerns for claims or serious safety events to Quality Safety and Risk Management leadership
Identifies areas for improvement and provides/presents detailed recommendation and proposed action plans to leadership.
Maintains an accurate and up-to-date complaint and grievance tracking database. Compiles data analyzes trends and develops measurable comparisons and reports for hospital leadership.
Follows up directly with patients or their representatives to ensure that issues have been resolved to their satisfaction.
Performs periodic auditing of complaints and grievances to ensure hospital and CMS guidelines compliancy.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts
Participates in multi-disciplinary quality and service improvement teams.
Provides cross-coverage support for Patient Advocate services across other facilities within the Baltimore region as needed to ensure continuity of service and timely resolution of patient concerns.
Performs other duties as assigned.

Minimal Qualifications
Education

Bachelor's degree in Business Management, Hospitality, Healthcare Administration or another related field required

Experience

2 years of progressively more responsible job-related experience ideally in the areas of service excellence and working knowledge of improvement processes required
One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

Strong verbal and written communication skills.
Proficient in computer skills preferred.
Strong people skills to include marketing problem solving resourcefulness customer service and service recovery skills.

This position has a hiring range of : USD $23.65 - USD $42.03 /Hr.

Apply Now

Refine Your Search

patient care coordinator jobs in forest hill, md

Patient Advocate

Client Care Coordinator

Direct Care Coordinator

Patient Service Coordinator

Access Coordinator

Baltimore Patient Care Coordinator (RN)

Certified Hand Therapist/Occupational Therapist

Licensed Mental Health Therapist – Telehealth, Addiction Care – Maryland

Registered Nurse

Experienced Nurse Coord Amb Svcs

Clinical Coordinator

Occupational Therapist

Occupational Therapist

Occupational Therapist II

Wound Ostomy Continence Nurse Coordinator

Director, Infectious Disease

PRP Coordinator, MUST Have DLA-20 Training

Disability Assistance Outreach Specialist

Experienced Nurse, RN Nurse Coord Amb Svcs

MDS Coordinator RN

I want to receive the latest job alert for patient care coordinator in forest hill, md

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