Top 4760 Member services representative Jobs in Forest Hills, Ny

Member Service Representative
Municipal Credit Union —Queens, NY
- $20.00 - $36.14 an hour
- Overtime
- Office
- High school diploma or GED
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Member Services Representative
SUPREME FITNESS GROUP —Forest Hills, NY
- $17.70 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Health insurance
- 401(k)
Security Officer
Genting New York LLC —Jamaica, NY
- $29.80 - $39.73 an hour
- Full-time
- 18 years or older
- Customer service
- Basic math
Quick Apply
9d
Part-Time Member Service Representative
Municipal Credit Union —Queens, NY
- $20.00 - $36.14 an hour
- Overtime
- Office
- High school diploma or GED
- Mentoring
- Paid holidays
- 401(k)
Quick Apply
Cage Cashier
Resorts World Las Vegas —Jamaica, NY
- $29.85 - $39.81 an hour
- Full-time
- 18 years or older
- Customer service
- Basic math
Quick Apply
9d
Main Banker
Resorts World New York —Jamaica, NY
- $30.59 - $40.79 an hour
- 18 years or older
- Inventory control
- Customer service
Quick Apply
Financial Professional
New York Life —White Plains, NY
- $65,000.00 - $122,572.89 a year
- Full-time
- Hybrid work
- Entry level
- Disability insurance
- Health insurance
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Clinical Nutritionist (Registered Dietitians)
WILLIAM F RYAN COMMUNITY HEALTH CEN —New York, NY
- $40.69 - $42.75 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
Quick Apply
MAP Sales Representative II
MetroPlusHealth: Direct —New York, NY
- $65,592 a year
- Weekends as needed
- Addiction Medicine
- Mid-level
- Office
- Disability insurance
- Health insurance
5d
Medicare Sales Representative II
MetroPlusHealth: Direct —New York, NY
- $65,592 a year
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Health insurance
5d
Home Furnishings Advisor
FDE LLC, d/b/a Ashley Northeast —Carle Place, NY
- $40,000 - $90,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- Children
- Profit sharing
- Paid holidays
9d
Director of Community Services & Engagement
Church Of The Advent Hope —New York, NY
- $25 - $30 an hour
- Part-time
- Spanish
- English
- 3 years
Quick Apply
Instructor (Cred) FT
UNITED ACTIVITIES UNLIMITED —Staten Island, NY
- $58,500 a year
- Full-time
- Microsoft Word
- Classroom
- Computer literacy
Quick Apply
Outside Cheese Sales- Metro NY Area
WORLD'S BEST CHEESES —Queens, NY
- $70,000 - $100,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
(BCBA) Board Certified Behavior Analyst
ANCHOR BEHAVIORAL SOLUTIONS LLC —West Orange, NJ
- $70,000 - $80,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Computer literacy
- Commuter assistance
- Dental insurance
Quick Apply
10d
Seafood Sales Representative
Maya Foods International —Jericho, NY
- $80,000 - $180,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Care Manager - Lower Hudson Valley (Bilingual in Hebrew or Yiddish)
Advance Care Alliance New York —White Plains, NY
- $31.75 - $34.00 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Nursing
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
Business Development Representative
IT Vortex LLC —Paramus, NJ
- $60,000 - $85,000 a year
- Full-time
- Azure
- Marketing
- 5 years
- Health insurance
- Paid time off
Quick Apply
11d
Director, Residential Supports
Children's Aid and Family Services, Inc. —Paramus, NJ
- $65,000 - $67,000 a year
- Full-time
- Background check
- Management
- Residential
- Health insurance
- Dental insurance
Quick Apply
Substance Use Disorder Counselor
NJCRI —Newark, NJ
- $50,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Member Service Representative

Municipal Credit Union -
Queens, NY

Quick Apply

Job Details

Full-time
$20.00 - $36.14 an hour

Benefits

401(k) 8% Match
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Professional ethics
High school diploma or GED
Documentation tools
Productivity software
Technical Proficiency

Full Job Description

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: A Member Service Representative is responsible for providing excellent service to members by exploring member needs and offering tailored financial solutions. You will support members by explaining products and services with the ability to serve a member with any request, including new account needs, account maintenance, loan applications and/or teller transactions. Through needs-based assessment, provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance.

Responsibilities:

Specific duties include, but are not limited to, the following:

Act as a Brand Ambassador: Represent MCU’s core values and deliver excellent member service- every member, every transaction, every time.
Demonstrate professionalism and empathy during all member and team interactions.
Maintain the highest level of confidentiality and discretion of members and their financial information
Process the opening and overall onboarding of new members, ensuring a welcoming and informative experience
Leverage relationship management tool(s) to conduct thoughtful member interviews, identify financial needs and provide tailored solutions to improve their financial well-being
Cross-sell appropriate MCU products/services to best-fit member needs(s)
Drive Digital Adoption: Educate and assist members in adopting digital banking tools and self-service options to enhance convenience & efficiency
Perform account maintenance, changes, servicing, etc. on existing accounts accurately & efficiently.
Anticipate and resolve member concerns by taking ownership and ensuring follow-through, aiming to reduce repeat contacts and member effort.
Ensure proper documentation and signatures are obtained for all member interactions in compliance with rules and regulations as well as MCU policy and procedures.
Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking.
Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience.
Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently.
Consistently Meet / exceed individual and branch sales and service goals for all key metrics of branch growth
Support fellow team members in driving referrals and achieving team sales/service goals
Perform outbound member outreach including service lists, lead lists, referral follow-up, etc. to support sales and service goals.
May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing.
Maintain comprehensive knowledge of MCU products and services.
Maintain comprehensive knowledge of MCU policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment.
Provide teller line coverage including processing teller transactions and assist with lobby management as needed
Participate in the opening and closing of the branch and perform other daily operational tasks to ensure branch functionality (ex: instant issue card management, negotiable item management, etc..)
Travel to support staffing needs at other MCU branches throughout the Region as required
Perform other duties as requested and special projects as assigned.
Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
Assist with community engagement outreach programs
Offer guidance and support to newer team members through knowledge-sharing to ensure consistency in performance and service quality
Meet Developmental Milestones: Complete designated skill and performance milestones (e.g., product knowledge certifications, digital fluency, sales training benchmarks, etc..) within defined timelines to remain in good standing and eligible for continued advancement
Achieve and Maintain Mastery in Key Competencies: Demonstrate progressive mastery in critical areas such as member engagement, consultative sales, digital tool adoption, operational accuracy, and compliance as measure through regular assessments and observation
Service Quality Requirements: Maintain a 95% or above average on sales and service QA observations month over month

Requirements:

Retail banking experience is a plus
High school diploma or the equivalent required.
Previous branch experience preferred, including sales and service
Availability to work overtime and Saturdays is required
Ability to multi-task; good time management skills
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Strong interpersonal, oral and written communication skills
Highly ethical.
Proficiency in Microsoft Office Suite
Technologically proficient.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $20-36.14/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.

Quick Apply

Refine Your Search

member services representative jobs in forest hills, ny

Member Service Representative

Member Services Representative

Security Officer

Part-Time Member Service Representative

Cage Cashier

Main Banker

Financial Professional

Clinical Nutritionist (Registered Dietitians)

MAP Sales Representative II

Medicare Sales Representative II

Home Furnishings Advisor

Director of Community Services & Engagement

Instructor (Cred) FT

Outside Cheese Sales- Metro NY Area

(BCBA) Board Certified Behavior Analyst

Seafood Sales Representative

Care Manager - Lower Hudson Valley (Bilingual in Hebrew or Yiddish)

Business Development Representative

Director, Residential Supports

Substance Use Disorder Counselor

I want to receive the latest job alert for member services representative in forest hills, ny

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