Top 15 Bilingual customer service manager Jobs in Forest Hills Ny

Sr Manager, Patient Services
Cesna Recruitment —Jersey City, NJ
- $160,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Nursing
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager, Home Care
BAYADA Home Health Care —New York, NY
- $60,000 - $66,300 a year
- Urgently hiring
- Bilingual
- Medical office experience
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Service Delivery Manager
Chain IQ Group —Jersey City, NJ
- $120,000 - $170,000 a year
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Manager of Implementation Success - NYC Metro
New Classrooms Innovation Partners Inc —New York, NY
- $92,000 - $98,900 a year
- Full-time
- Remote
- School experience
- Classroom
- Spanish
- Paid parental leave
- Health insurance
Supervisor, CARE Team
Building Service 32BJ Benefit Funds —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Word processing
Quick Apply
12d
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Sales/Customer Service Supervisor
GEICO Bayside —Bayside, NY
- $80,000 - $120,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Legal Intake Manager
Law Offices of Robert Tsigler, PLLC —New York, NY
- $20 - $25 an hour
- Full-time
- Remote
- Bilingual
- 18 years or older
- Google Workspace
- Paid parental leave
- Health insurance
1d
Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx
SCO Family of Services —Brooklyn, NY
- $52.46 an hour
- Part-time
- Spanish
- Management
- Writing skills
Quick Apply
Member Experience Manager
YMCA OF YONKERS INC —Yonkers, NY
- $24.04 - $26.44 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
Customer Service Manager - State Farm Agent Team Member
Marc Torres - State Farm Agent —Linden, NJ
- $40,000 - $70,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply

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Digital Customer Service Agent
Tower Management of NY —Long Island City, NY
Handle high volume inbound calls/emails. Meet personal/team sales targets and call handling quotas. Strive for excellent customer service at all times.
From $19 an hour
Quick Apply
Front Desk Receptionist/Office Assistant
ZN AUDIOLOGY —Forest Hills, NY
*Previous front desk, receptionist, or customer service experience preferred*. Manage incoming emails, faxes, and office correspondence.
$23 an hour
Quick Apply
14d

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Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
$18 - $25 an hour
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bilingual customer service manager jobs near forest hills ny

Sr Manager, Patient Services

Cesna Recruitment
Jersey City, NJ

Quick Apply

Job Details

Full-time
$160,000 - $170,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Customer communication
Microsoft Outlook
Bachelor's degree
Presentation creation

Full Job Description

[Position]

Sr Manager, Patient Services

[About Our Client]

Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

[Job Summary]

Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs.

[Job Description]

KEY ROLES AND RESPONSIBILITIES

Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise
Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.

- Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.

Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.
Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.
Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service
Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.

Requirements

Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role
Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field

QUALIFICATIONS

Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels.
Strong problem solving/analytical skills and ability to prioritize under tight deadlines.
Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills.
Demonstrated effective working relations in a global work environment
Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred.
Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%)
Bilingual in Korean and English highly prefer

CORE COMPETENCIES

PSP operations and strategy: Experience managing PSP operations across multiple brands.
Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines
Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements.
Project Management: Skills to manage vendor performance, service level agreements and budget tracking.
Communication Skills: Strong oral and written
Collaboration: Ability to communicate across functions and at all levels in the organization
Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software
Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience.

Benefits

Salary 160-170k + Annual Bonus

- Full Benefits - Medical, Dental, Vision with different package

401k 4.5 % match
15 days PTO & 6 Sick Days

Quick Apply

Refine Your Search

bilingual customer service manager jobs in forest hills ny

Sr Manager, Patient Services

Client Services Manager, Home Care

Service Delivery Manager

Senior Manager of Implementation Success - NYC Metro

Supervisor, CARE Team

Customer Service/Call Center Manager

Sales/Customer Service Supervisor

Legal Intake Manager

Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx

Member Experience Manager

Customer Service Manager - State Farm Agent Team Member

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