PrintCrafters is seeking a reliable, hands-on Print Production & Shop Manager to lead daily print-shop operations. This is not an office-only management role—the right candidate must be comfortable working on computers, reviewing print files, operating production and finishing equipment, managing job schedules, and helping customers from order intake through completed pickup or delivery.
We are rebuilding and growing our print operation with online web-to-print ordering. We need someone organized, detail-oriented, customer-focused, and able to keep jobs moving accurately and on time in a fast-paced environment.
The ideal candidate has experience with digital print production, copy/print equipment, finishing equipment, job scheduling, basic file checks, customer service, and shop workflow.
Responsibilities
- Manage daily print-shop workflow from order intake through production, quality control, and customer pickup or delivery.
- Operate and oversee digital printers, copiers, wide-format printers, cutters, laminators, folders, bindery, and other finishing equipment as applicable.
- Review customer artwork and production files for correct size, resolution, bleed, margins, color, quantity, and print readiness.
- Use computers for email, online orders, job tracking, customer communication, production schedules, inventory, and basic reporting.
- Manage web-to-print orders, including artwork uploads, proof requests, customer approvals, order status, and completion notifications.
- Prioritize jobs based on due date, turnaround time, payment status, production capacity, and customer commitments.
- Maintain high standards for print quality, color, trimming, finishing, packaging, and final presentation.
- Troubleshoot basic equipment, software, and production problems; coordinate service calls when needed.
- Maintain inventory of paper, toner/ink, vinyl, laminate, packaging, and other production supplies.
- Keep the shop clean, safe, organized, and ready for customer pickups and production work.
- Track job costs, material use, production errors, reprints, refunds, and turnaround times.
- Communicate professionally with customers regarding quotes, artwork requirements, proofs, job status, pickup, delivery, and production issues.
- Help train and supervise additional print-production staff as the company grows.
- Follow company pricing, discount, payment, and quality-control policies.
Print-shop managers commonly oversee scheduling, production, job-costing, inventory, equipment maintenance, customer communication, quality control, and staff workflow. This position is intentionally structured as a hands-on production-management role.applitrack+1
Required Qualifications
- Previous experience in a print shop, copy center, sign shop, digital-printing business, mailing operation, or similar production environment.
- Ability to operate or quickly learn digital print and finishing equipment.
- Comfortable using computers, email, web-based order systems, spreadsheets, and basic production software.
- Experience reviewing PDF or customer-supplied files before print production.
- Strong attention to detail and ability to catch production issues before printing.
- Ability to manage multiple jobs, changing priorities, and customer deadlines.
- Good customer-service and communication skills, both in person and by phone.
- Ability to work independently and take ownership of daily shop results.
- Ability to stand for extended periods and lift up to [30–50] pounds.
- Reliable transportation and dependable attendance.
Preferred Qualifications
- Experience with Adobe Acrobat, Adobe Illustrator, Photoshop, CorelDRAW, Fiery/RIP software, or similar print-production software.
- Experience with web-to-print, online storefronts, order-management systems, or customer proofing workflows.
- Experience with wide-format printing, signage, banners, stickers, labels, menus, business cards, postcards, flyers, booklets, or direct-mail products.
- Experience supervising employees, training production staff, or managing a production schedule.
- Bilingual English/Spanish is a plus.
- Knowledge of basic print job costing, product pricing, and inventory control.
Compensation and Growth
This position starts at $22.00–$28.00 per hour, depending on demonstrated print-production, equipment, computer, file-review, and leadership experience.
After a successful 90-day review period, eligible employees may receive:
- Per-job gross-profit-sharing incentives on qualifying completed and paid orders
- Bonuses for personally generated new customers
- Bonuses for reactivated former customers
- Monthly bonuses based on production quality, on-time completion, customer satisfaction, and shop performance
- Growth opportunity as PrintCrafters expands its web-to-print operation
Application Questions
Please answer the following when applying:
- How many years of experience do you have in a print shop, sign shop, copy center, or print-production environment?
- Which printing and finishing equipment have you operated?
- Are you comfortable reviewing customer PDF files and artwork before printing?
- Are you comfortable using computers for email, online orders, job tracking, and customer communication?
- Have you supervised staff or managed a production schedule?
- Can you work in person at our [City, Georgia] location?
- What hourly pay range are you seeking?
- Please describe your most relevant printing, production, equipment, or customer-service experience.
Indeed Skills To Add
- Digital printing
- Print production
- Commercial printing
- Print finishing
- Wide-format printing
- Customer service
- Adobe Acrobat
- Adobe Creative Suite
- File preparation
- Job scheduling
- Inventory management
- Quality control
- Production management
- Microsoft Office
- Web-to-print
Pay: From $22.00 per hour
Benefits:
- Flexible schedule
- Relocation assistance
Work Location: In person
