Top 1700 Customer service supervisor Jobs in Forest Park, Oh

Senior Director of Customer Service
Advanced Ground Systems Engineering —Cincinnati, OH
- $150,000 - $190,000 a year
- Full-time
- Customer service
- Office
- Finance
- Paid holidays
- Health insurance
Quick Apply
Production Supervisor
DSG-Canusa —Fairfield, OH
- $66,000 a year
- 12 hour shift
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Supervisor
Wawa, Inc. —Lebanon, OH
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
1d
Production Supervisor
Ford Motor Company —Sharonville, OH
- $74,300 - $144,900 a year
- Weekends as needed
- Military
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
12d
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Team Manager Developmental
Sam's Club —Springdale, OH
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
10d
Client Success Manager - REMOTE
S&S Healthcare —Cincinnati, OH
- $70,000 - $80,000 a year
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Delivery Station Customer Service Associate, SDS
Amazon.com Services LLC —West Chester, OH
- $18 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Customer Service Manager
EcoShield Pest Solutions —Fairfield, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
CUSTOMER SERVICE ADMINISTRATOR
YKK AP America Inc. —West Chester, OH
- ERP systems
- Pass drug screening
- Mid-level
- Opportunities for advancement
Manufacturing Supervisor
Schneider Electric —Fairfield, OH
- Online Application
- English
- Mid-level
- In-person
- Dental insurance
- Military leave
PT Supervisor
UPS —Sharonville, OH
- Part-time
- Mid-level
- Bachelor's degree
- US work authorization
Sr Mgr of Social Services
Meals on Wheels of Southwest Ohio & Northern Kentu —Cincinnati, OH
- Full-time
- Background check
- Ability to climb stairs
- Master's degree
- 403(b) matching
- Health savings account
Benefit Success Manager
ClaimLinx —Cincinnati, OH
- $45,000 - $47,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
Bi-Lingual Customer Success Liaison
Industrial Sorting Services —Cincinnati, OH
- Full-time
- Bilingual
- Spanish
- English
- Disability insurance
- Health insurance
Quick Apply
Maintenance Supervisor - Slate Apartments
Milhaus —Cincinnati, OH
- Full-time
- English
- High school diploma or GED
- Driver's License
- Wellness program
- Health savings account
Warehouse Supervisor II - Third Shift (Mon-Fri|2300 - 0730)
Crane Worldwide Logistics LLC —Hebron, KY
- Monday to Friday
- Mid-level
- 3 years
- High school diploma or GED
- Wellness program
- Health insurance
Plant Maintenance Supervisor - US
Unilock Ohio, Inc —Harrison, OH
- Urgently hiring
- Military
- Mid-level
- High school diploma or GED
- Profit sharing
- Disability insurance
Quick Apply
Clinical Supervisor
Family Nurturing Center —Cincinnati, OH
- $49,000 - $55,000 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Shredder Supervisor - 2nd Shift
River Metals Recycling LLC —Cincinnati, OH
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Profit sharing
- Paid training
8d

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Senior Director of Customer Service

Advanced Ground Systems Engineering
Cincinnati, OH

Quick Apply

Job Details

Full-time
$150,000 - $190,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Customer relationship building
Finance
Managing pricing strategies for product lines
Customer service
Contract management experience in manufacturing
Finance
Bachelor's degree
Customer relationship management
Aviation
Negotiating purchasing contracts
Profitability analysis
Manufacturing
OEM
Process management
Manufacturing company experience
Cross-functional communication
Senior leadership

Full Job Description

Position Summary

AGSE Tooling is seeking a strategic and results-oriented Sr. Director of Customer Operations to lead commercial operations, customer service, contract management, and pricing strategy initiatives that drive sales growth, operational excellence, customer satisfaction, and profitability.

This role serves as a key business leader responsible for overseeing customer service operations, managing customer and supplier agreements, developing pricing frameworks, and mitigating commercial risks. The Sr. Director of Customer Operations works closely with Sales, Operations, Engineering, Finance, and Executive Leadership to ensure customer requirements are effectively translated into profitable and executable business solutions.

The ideal candidate will bring extensive experience in customer operations, contract negotiation, pricing strategy, and commercial leadership within aerospace, manufacturing, defense, or other highly engineered industries.

Why Work Here

Lead a critical function that directly impacts revenue growth, profitability, and customer satisfaction
Partner closely with executive leadership on strategic business initiatives
Influence pricing strategy, contract negotiations, and commercial decision-making
Work with leading aerospace OEMs, MROs, airlines, and strategic suppliers
Opportunity to build scalable processes that support company growth
Join a growing aerospace tooling and ground support equipment manufacturer with a global customer base
Competitive compensation package and leadership growth opportunities

Key Responsibilities

1. Customer Operations Leadership

Lead and oversee customer service operations, including quote generation, order processing, and customer support activities
Establish and improve commercial processes that drive efficiency and customer satisfaction
Develop operational metrics and KPIs to measure team performance and customer service effectiveness
Drive continuous improvement initiatives throughout the customer operations organization

2. Contract Management & Commercial Risk

Draft, review, negotiate, and manage customer and supplier contracts
Oversee purchase agreements, terms and conditions, NDAs, service agreements, and other commercial documents
Manage the full contract lifecycle, including execution, obligations, change orders, renewals, and closeout
Identify and mitigate commercial, legal, financial, and operational risks within contracts and proposals
Support dispute resolution and contract claim management in collaboration with management and legal counsel
Develop and improve contract templates, processes, and compliance controls

3. Pricing Strategy & Profitability

Develop and maintain pricing models and frameworks aligned with business objectives
Analyze market trends, customer data, and competitor pricing to support pricing decisions
Conduct margin and profitability analysis to support revenue and growth goals
Partner with Sales and Business Development teams to align pricing strategies with market opportunities
Support proposal teams by reviewing bid terms and advising on contractual implications

4. Cross-Functional Collaboration

Collaborate closely with Sales, Operations, Engineering, Finance, and Supply Chain teams
Ensure technical, delivery, financial, and contractual requirements are properly communicated and executed
Support customer negotiations and strategic business opportunities
Ensure compliance with aerospace industry standards, customer requirements, and company policies

Requirements

Required

Bachelor's degree in Business, Operations, Supply Chain, Law, Finance, or related field
10+ years of experience in customer operations, sales operations, contract management, or commercial leadership roles
10+ years of experience within manufacturing, aerospace, defense, industrial, or highly engineered product environments
Strong experience negotiating complex commercial agreements and customer contracts
Demonstrated success developing pricing strategies, profitability models, and commercial frameworks
Strong understanding of commercial and government contracting practices
Experience working with OEMs, Tier 1 suppliers, strategic partners, and large enterprise customers
Ability to interpret engineering, procurement, and manufacturing documentation
Excellent leadership, communication, and relationship-building skills
Strong analytical, financial, and critical-thinking abilities

Preferred

MBA, JD, or other advanced business degree
Aerospace tooling, aviation, MRO, or ground support equipment experience
Experience operating within an ISO 9001:2015 certified manufacturing environment
Experience leading customer service, contract administration, or commercial operations teams
Experience supporting global customers and international business operations

What Success Looks Like

Improved customer satisfaction and operational responsiveness
Strong commercial controls that minimize risk and protect profitability
Effective contract negotiation and management processes
Improved pricing strategies that support revenue growth and margin objectives
Strong collaboration across Sales, Operations, Engineering, and Finance
High-performing customer operations team with measurable results
Successful management of customer relationships and contractual obligations

Compensation & Benefits

Base Salary: $175,000 - $190,000
Bonus: Annual bonus opportunity
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Tuition reimbursement
Career development opportunities

Compensation is based on experience, education, and qualifications.

Work Environment

This role is on-site in Cincinnati, Ohio 45215. Occasional travel may be required to support customer meetings, contract negotiations, supplier visits, and strategic business initiatives. Employees work primarily in an office environment while interacting regularly with customers, suppliers, and internal departments. Occasional visits to manufacturing or warehouse areas may be required. This role deals with international customers and vendors, and off hours may be required at times. Physical requirements include sitting, standing, walking, and lifting up to 25 pounds.

Pay: $150,000.00 - $190,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Will you now or in the future require employer sponsorship for employment visa status (e.g., H-1B, TN, E-3, O-1, etc.)?
How many years of experience do you have leading customer operations, commercial operations, contract management, or sales operations teams?
Have you negotiated and managed complex commercial contracts with customers, suppliers, OEMs, or strategic partners?
Have you led cross-functional teams involving Sales, Operations, Finance, Engineering, Customer Service, or Supply Chain?
What is the largest customer service, commercial operations, or order management team you have directly managed?

Education:

Bachelor's (Preferred)

Experience:

Customer service: 10 years (Preferred)
Aerospace or Aviation: 5 years (Preferred)

Ability to Commute:

Cincinnati, OH 45215 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in forest park, oh

Senior Director of Customer Service

Production Supervisor

Customer Service Supervisor

Production Supervisor

Contact Center Supervisor

Team Manager Developmental

Client Success Manager - REMOTE

Delivery Station Customer Service Associate, SDS

Customer Service Manager

CUSTOMER SERVICE ADMINISTRATOR

Manufacturing Supervisor

PT Supervisor

Sr Mgr of Social Services

Benefit Success Manager

Bi-Lingual Customer Success Liaison

Maintenance Supervisor - Slate Apartments

Warehouse Supervisor II - Third Shift (Mon-Fri|2300 - 0730)

Plant Maintenance Supervisor - US

Clinical Supervisor

Shredder Supervisor - 2nd Shift

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