Top 24 Bilingual customer service associate Jobs in Forestville, Ca

Customer and Operations Specialist - Part-time
World Centric —Rohnert Park, CA
- $25 - $30 an hour
- Part-time
- Spanish
- Google Workspace
- Microsoft Outlook
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Pro Customer Service/Sales
Home Depot —Windsor, CA
- $20 - $22 an hour
- Entry level
- Commercial
Customer Service Representative - State Farm Agent Team Member
Miguel Alfaro - State Farm Agent —Windsor, CA
- $40,000 - $60,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Billing Representative I
Sonic Internet + Phone —Santa Rosa, CA
- $20 an hour
- Full-time
- Spanish
- Word processing
- Basic math
- Profit sharing
- Paid training
Quick Apply
6d
Customer Engagement Specialist
BradyPLUS —Rohnert Park, CA
- $21.63 - $24.04 an hour
- Full-time
- Bilingual
- Background check
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Rebekah Shapiro Gonzalez - State Farm Agent —Petaluma, CA
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Office
- Children
- Health insurance
- 401(k)
Quick Apply
9d
Customer Service Sales Rep
istaffpros —Cloverdale, CA
- $22 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- Research
- Paid training
- Continuing education credits
Quick Apply

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Customer and Operations Specialist - Part-time

World Centric
Rohnert Park, CA

Apply Now

Job Details

Part-time
$25 - $30 an hour

Qualifications

Google Workspace
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Spreadsheets
Employee relationship building
English
Managing clients in a customer support role
Documentation tools
Customer engagement
Customer support
Materials handling
Data accuracy checks
Technical Proficiency
Office phone management
Quality data entry
Customer data entry

Full Job Description

Description:

World Centric is a values-driven organization, and we are looking for a bright personality for a part-time role supporting customer service and internal operations. If you're someone who has experience in highly detail oriented positions, loves interacting with people, is great at juggling priorities, and likes to be in a position of service, then this could be the position for you!

Title: Customer and Operations Specialist
Reports to: Customer Service Manager
Direct Reports: 0
Hours: 20 M-F 10am - 2pm - these hours may be flexible over time
Location: In Office - Rohnert Park, CA

Position Summary

The Customer and Operations Specialist role is key for providing support to the Customer Service Department Manager and other departments within the organization, helping to ensure smooth daily operations and exceptional service delivery. This position will also serve as the primary point of contact for office-related needs, including managing sample inventory, coordinating shipments from the office, and liaising with internal teams and external partners to maintain efficient workflow.

The ideal candidate will be energetic, highly organized, and detail-oriented, with a strong commitment to delivering an exceptional customer experience. They should demonstrate excellent verbal and written communication skills, particularly in phone and email interactions, and be comfortable handling a variety of customer inquiries and administrative responsibilities.

Beyond technical and professional skills, we are looking for someone who demonstrates an awareness of environmental and social responsibility and is motivated to contribute to a company that strives to make a meaningful, positive impact in the world.

Key Responsibilities

Customer Support & Service Excellence

Serve as a primary backup for customer inquiries received via phone, email, and online channels, delivering clear, professional, and timely responses.
Provide exceptional customer service for internal and external customers by accurately addressing questions, resolving issues, and ensuring a positive, proactive customer experience.
Build and maintain positive relationships with customers, Account Managers, and other internal departments to support seamless communication and service delivery.
Handle high-volume inquiries with patience, empathy, and strong follow-through, escalating complex situations to the Customer Service Department Manager as needed.

Data Entry & Order Processing

Enter and process customer orders, sample requests, and internal item requests with a high level of accuracy in the ERP system (NetSuite).
Maintain CRM and order-management records in NetSuite, manual orders, and updates from the Account Management team.
Process and fulfill website-generated orders.
Review order details for accuracy and completeness, identifying discrepancies and resolving issues promptly.

Cross-Functional Support & Collaboration

Work closely with the Customer Service Department Manager, and other departments to support daily operations and uphold service standards.
Support internal teams by coordinating information, providing or reviewing documentation, and assisting with routine administrative tasks.

Office & Sample Management

Serve as the main point of contact for office-related needs, including shipping supplies, samples, tradeshow materials, storage, and general office coordination.
Support maintenance of sample inventory at Somo for cross-functional groups like QC, Sourcing, Marketing and Sales.
Receive incoming packages, notify recipients, and coordinate distribution as needed.
Pack and ship office-based orders or samples; maintain supplies for shipping and office operations.
Keep the storage room, sample racks, and office supply areas organized and efficiently maintained.

Administrative Support & Internal Coordination

Facilitate the Friday Company Call, including coordinating logistics, preparing materials, and hosting the meeting when needed.
Provide coverage and support to the Customer Service Department Manager during peak workload periods, vacations, and absences.
Support onboarding new systems, processes, or tools as the company grows and evolves.

Operational Excellence & Continuous Improvement

Maintain a high level of accuracy in all data entry, documentation, and order processing activities.
Uphold organizational values related to environmental and social responsibility and contribute to a positive, mission-driven workplace culture.

Requirements:

Required Experience & Skills

2+ years of experience in a customer service, support, or client-facing role
Demonstrated strong customer-first mindset with the ability to resolve issues professionally, efficiently, and with a positive demeanor
Experience managing high-volume inquiries via phone and email
Proven success in building positive relationships with customers and internal teams
Excellent written and verbal communication skills in English required; Bilingual with mirroring skills in Spanish nice to have but not required
Ability to communicate clearly and professionally with diverse audiences
Strong presentation skills and the ability to explain complex information simply
Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace
Experience with ERP, CRM, or order management platforms
NetSuite experience strongly preferred
Strong data-entry accuracy and attention to detail
Highly organized with strong time-management skills
Ability to prioritize multiple tasks in a fast-paced environment

Logistics & Physical Requirements

This role works out of our cowork space where there is frequent walking to and from storage/shipping location in another building. Must be able to handle packages up to 20 lbs and walk up and down stairs, and occasionally 40-50 lb packages need to be handled.
Must be able to work between the hours of 10-2 M-F at the office location.
Use of personal car for infrequent trips to FedEx (mileage reimbursed)

Apply Now

Refine Your Search

bilingual customer service associate jobs in forestville, ca

Customer and Operations Specialist - Part-time

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Pro Customer Service/Sales

Customer Service Representative - State Farm Agent Team Member

Billing Representative I

Customer Engagement Specialist

Customer Service Representative - State Farm Agent Team Member

Customer Service Sales Rep

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