Enrollment/Intake Specialist
East Arkansas Family Health Center Inc —Forrest City, AR
- $20 - $21 an hour
- 8 hour shift
- OSHA
- HIPAA
- High school diploma or GED
- Paid holidays
- Disability insurance
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14d

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Enrollment/Intake Specialist
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Enrollment/Intake Specialist

East Arkansas Family Health Center Inc -
Forrest City, AR

Quick Apply

Job Details

Full-time
$20 - $21 an hour
14 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Customer communication
Cash amount verification
Financial transaction processing
Maintaining patient confidentiality
Cash drawer securing
High school diploma or GED
Clinical data entry
Quality data entry
Customer data entry

Full Job Description

Enrollment & Intake Specialist

Forrest City, Arkansas (School Base Site)
Full-Time

Join Our Team

East Arkansas Family Health Center is seeking a friendly, organized, and customer-focused Enrollment & Intake Specialist to join our Forrest City, Arkansas clinic team. This position plays a vital role in creating a positive patient experience by assisting with patient registration, enrollment, scheduling, insurance verification, eligibility determination, and front office operations.

The ideal candidate enjoys helping others, thrives in a fast-paced healthcare environment, and is committed to providing exceptional customer service while ensuring patients have access to affordable, quality healthcare.

Why You'll Love Working With Us

At East Arkansas Family Health Center, we believe healthcare begins with compassion. As a Federally Qualified Health Center (FQHC), our mission is to improve the health of the communities we serve by providing accessible, high-quality healthcare throughout Eastern Arkansas.

Benefits That Support Your Well-Being & Career

Health & Wellness

Employee-only medical insurance premium paid 100% by EAFHC
Wellness Benefit Card to help reduce medical and prescription costs
Dental and Vision Insurance
Voluntary Benefits including:
- Short-Term Disability
- Long-Term Disability
- Accident Insurance
- Hospital Indemnity
- Critical Illness Coverage

Paid Time Off

Generous Paid Time Off (PTO)
10 Paid Holidays, including your birthday
Paid Sick Leave accruing at 8 hours per month

Retirement & Professional Growth

401(k) Retirement Plan with up to a 4% employer match after one year
Company-paid continuing education opportunities
Professional development and career advancement

Work Environment

Collaborative and supportive healthcare team
Mission-driven organization
Opportunity to make a meaningful difference in your community

Essential Duties & Responsibilities

Patient Enrollment & Registration

Enroll new and existing patients into East Arkansas Family Health Center programs.
Verify insurance eligibility and benefits.
Determine patient eligibility for the Sliding Fee Discount Program.
Collect and review proof of income and required documentation.
Educate patients on the Sliding Fee Discount Program and enrollment requirements.
Enroll patients in the Patient Portal and provide education on its benefits.
Maintain accurate patient demographic and insurance information within the Electronic Medical Record (EMR).

Front Office & Patient Intake

Welcome patients and visitors with professionalism and compassion.
Schedule, reschedule, confirm, and cancel patient appointments.
Answer incoming telephone calls and direct them appropriately.
Verify and update patient demographic information.
Identify and document the patient's reason for visit.
Make appointment reminder calls and communicate payment expectations when appropriate.
Maintain patient flow throughout the clinic.

Financial Responsibilities

Collect co-pays, balances, and other patient payments.
Balance and reconcile the daily cash drawer.
Issue receipts and accurately document financial transactions.
Maintain accountability for assigned cash and payment records.

Customer Service

Provide exceptional customer service during every patient interaction.
Explain clinic services and available programs.
Assist patients with questions regarding appointments, enrollment, insurance, and financial assistance.
Work collaboratively with clinical staff, providers, and administrative departments to ensure efficient patient care.

Compliance & Quality Improvement

Maintain compliance with HIPAA, OSHA, and organizational policies.
Participate in Quality Improvement initiatives.
Report unusual occurrences and patient concerns appropriately.
Attend required meetings and training sessions.
Perform other duties as assigned.

Qualifications

Required

High school diploma or GED.
Minimum of one (1) year of customer service or medical office experience.
Strong computer and data entry skills.
Excellent communication and interpersonal skills.
Ability to handle confidential information with professionalism.
Strong organizational and multitasking abilities.
Ability to accurately collect payments and balance a cash drawer.
Ability to work independently and as part of a team.

Quick Apply

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intake specialist jobs in forrest city, ar

Enrollment/Intake Specialist

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I want to receive the latest job alert for intake specialist in forrest city, ar

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Enrollment & Intake Specialist

Join Our Team

Why You'll Love Working With Us

Benefits That Support Your Well-Being & Career

Health & Wellness

Paid Time Off

Retirement & Professional Growth

Work Environment

Essential Duties & Responsibilities

Patient Enrollment & Registration

Front Office & Patient Intake

Financial Responsibilities

Customer Service

Compliance & Quality Improvement

Qualifications

Required

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