Description:
Job Title: Office Clerk
Position Summary:
The Office Clerk is responsible for providing excellent service to customers in the Customer Service area while managing various financial transactions, such as wire transactions and bill payments. They are also responsible for overseeing front-end operations, assisting with bookkeeping tasks, and ensuring accurate reporting. The Office Clerk works directly with store management to ensure the efficient operation of the front end, while maintaining a friendly and helpful environment for customers.
General Purpose:
The general purpose of the Office Clerk is to ensure smooth front-end operations by managing computerized financial transactions, handling customer service inquiries, assisting with electronic bookkeeping and reporting duties, and ensuring adequate cashier coverage to meet customer demand. This role is vital to maintaining operational efficiency and providing customers with a positive experience at the store.
Position Responsibilities:
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Customer Service Support: Provide exceptional service to customers using services in the Customer Service area, including assisting with transactions and answering questions in a friendly and professional manner.
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Financial Transactions: Handle wire transfers, bill payments, and other financial transactions accurately and in compliance with store policies. Ensure all transactions are processed efficiently and securely.
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Front-End Operations: Oversee front-end processes to ensure that the customer service demands are met. Work closely with cashiers and other front-end staff to address any operational issues that arise.
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Bookkeeping & Reporting: Assist with daily bookkeeping tasks, including reconciling cash drawers, preparing cash reports, and ensuring that financial records are accurate. Prepare and submit reports to store management as required.
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Inventory Management: Assist with the tracking and ordering of office supplies, ensuring that necessary materials are available for front-end operations.
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Safety & Security: Ensure compliance with store security and cash handling procedures to safeguard company assets. Maintain confidentiality and secure handling of all financial information.
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Administrative Support: Provide administrative assistance to the management team as needed, including maintaining records, filing documents, and other office-related tasks.
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Other Duties: Perform any other tasks as assigned by management to support the store’s operations and customer service objectives.
Benefits Available for Full-Time Hires:
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Medical Insurance
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Tele-Medicine Services
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Dental Insurance
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Vision Insurance
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Life Insurance
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401(K) Retirement Plan
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Employee Assistance Program (EAP)
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Pet Insurance
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Earned Wage Access
Benefits Available for Part-Time Employees:
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Flexible Scheduling
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Earned Wage Access
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Employee Assistance Program
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Paid Vacation
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Paid Sick Time
Requirements:
Job Requirements:
Age Requirement: Must be at least 18 years of age.
Education: High school diploma or equivalent preferred.
Experience: Previous experience in a customer service or cash handling role is preferred but not required.
Skills & Abilities: Strong attention to detail and accuracy in handling financial transactions and reports. Familiarity with computer and electronic cash register use. Excellent communication skills and a customer-focused attitude. Ability to work independently and as part of a team to ensure efficient front-end operations. Good organizational skills with the ability to prioritize and handle multiple tasks. Basic knowledge of bookkeeping and cash handling procedures.
Physical Requirements: Ability to stand for extended periods and lift up to 25 pounds as needed. Comfortable working in a fast-paced environment and managing competing priorities. Use of computers and computerized cash registers is required.
