Top 18 Service desk Jobs in Forsyth, Ga

IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
Front Desk Coordinator
SOUTHERN SPORTS MEDICINE PARTNERS LLC —Macon, GA
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
Quick Apply
Admin Assistant (Data Entry / Front Desk) Onsite at Robins AFB GA
Arcetyp LLC —Macon, GA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
D104 - Adult MH Crisis - General Clerk
River Edge Behavioral Heath —Macon, GA
- Full-time
- Psychiatry
- Pass drug screening
- Outpatient experience
- Paid holidays
- Disability insurance
Service Desk Agent
Tidal Wave Management LLC —Thomaston, GA
- $18 - $20 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Medical Receptionist
The Hemlock Pain Center —Macon, GA
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
Now Hiring: Hotel Night Auditor
Holiday Inn Express Forsyth —Forsyth, GA
- $12.50 - $13.00 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Paid training
- Paid time off
Quick Apply
12d
Guest Service Representative (Front Desk Agent) - Suburban Studios
J&P Hospitality Management, LLC —Macon, GA
- $12 - $14 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Representative
Towneplace Suites by Marriott —Macon, GA
- $13 - $15 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Sales
- Employee discount
- Flexible schedule
Quick Apply
14d
Mgr, Information Technology
Georgia Department of Corrections —Forsyth, GA
- $50,982.94 - $81,720.15 a year
- Mid-level
- Office
- Supervising experience
3d
Guest Services Representative
InTown Suites —Macon, GA
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Treatment Coordinator
Sweet Spot Smiles —Locust Grove, GA
- From $18 an hour
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
Quick Apply
NOC Administrator
PROGRESSIVE COMMUNICATIONS LLC —Macon, GA
- $60,000 - $110,000 a year
- Overtime
- 5 years
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Member Services Representative Thomaston (Mid)
Planet Fitness —Thomaston, GA
- 8 hour shift
- 18 years or older
- Computer literacy
- High school diploma or GED
Call Center Agent (On-Site) -FT- Floating Schedule, Zebulon, Ga
United Bank —Zebulon, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Wellness program
- Paid holidays
Quick Apply
6h
Federal Work Study - Advancement & Alumni Relations
Middle Georgia State University —Macon, GA
- Part-time
- Background check
- Office
- Microsoft Office

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IT SUPPORT SPECIALIST
Mercedes Benz, Volvo, Subaru of Macon —Macon, GA
CompTIA certification is a plus. Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language…
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Tier 1 Helpdesk Technician
1888 MILLS LLC —Griffin, GA
We are seeking an entry-level Tier 1 Helpdesk Technician to provide essential first-line technical support to both remote and onsite users.
$17 - $22 an hour
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Front Desk Receptionist
Encore Dermatology —Columbus, OH
Proven experience in a front desk or receptionist role is preferred. Manage incoming phone calls, scheduling appointments and directing them to appropriate…
$15.17 - $18.00 an hour
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Information Technology Apprentice
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development…
$24.88 an hour
1d

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service desk jobs near forsyth, ga

IT Service Desk Analyst II

Macon-Bibb County -
Macon, GA

Apply Now

Job Details

Full-time
$55,000.19 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Driver's License

Full Job Description

Salary

$55,000.19 Annually

Location

200 Cherry St. Suite 401 (Terminal Station), Macon, GA

Job Type

Full Time

Job Number

202600067

Department

Information Technology

Opening Date

06/08/2026

Summary

The IT Service Desk Analyst II (Tier II) is responsible for providing assistance in troubleshooting end user and infrastructure support issues for Macon-Bibb County government. To perform this job successfully, the incumbent must be able to manage and perform each essential duty and responsibility satisfactorily.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment. Other duties may be required and assigned.

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Under supervision of the IT Service Desk Manager, often performing independent day-to-day service desk/helpdesk tasks; responding to end user requests related to technical issues involving desktops, laptops, printers/copiers, scanners, monitors, Internet connectivity, software/applications, and other technologies.
Deploy, troubleshoot, update, and maintain computers hardware, client-side application, and software.
Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets, to include delivering support by helpdesk ticket interaction, in-person (on site), remotely, by email, or by telephone.
Ensure all support requests are submitted, assigned, tracked, documented, and closed upon resolution within the ticketing system.
Triage helpdesk ticket requests through diagnostics, troubleshooting, testing/isolation, and/or escalation to appropriate IT team or vendor for resolution.
Collaborate and communicate with management, end users, other departments, vendors, external agencies, as needed to coordinate work activities’ review status of work, exchange information, resolve problems, and foster a positive work environment.
Assist with inventory management of IT assets lifecycle, including onboarding, offboarding, retention, and decommission.
Participate in projects related to technical and non-technical initiatives and ongoing support.
Develop and maintain standard operating procedures and training guides.
Adhere to county policies, procedures, guidelines, federal/state laws and regulations, and applicable industry standards and frameworks.
Attend relevant meetings to obtain guidance and offer insights.
Build and maintain strong and collaborative partnership between county department end users, vendors, and stakeholders.
Recommend IT enhancements, where appropriate, to support county-wide IT strategic goals, technology priorities, and end user needs or experiences.
Provides service and helpdesk coverage as required.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new technologies, products, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties.

Education, Training and Experience

The IT Service Desk Analyst should possess, at minimum, a Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related field with (1) year of demonstrated computer related hands-on technical support ; or an Associate’s degree in similar course work in conjunction with two years of progressive information technology experience.; or an equivalent combination of relevant training, education, and experience deemed appropriate by the Director to provide sufficient knowledge, skills and abilities to successfully perform the duties and responsibilities of the position.

Special requirements:

Possession of a valid Georgia Motor Vehicle Operator’s License.
Applicant must not have a State or Federal criminal conviction record.
Applicant must be fingerprinted and pass a local background check conducted by the Macon-Bibb County Sheriff Department.

Knowledge, Skills, and Abilities

Knowledge of IT infrastructure and foundational system and network concepts.
Knowledge of technical triage, troubleshooting, testing, and monitoring concepts.
Knowledge of quality customer service and customer relationship management.
Knowledge of OSI model.
Knowledge of workflow automation and commercial software and hardware.
Skill in team building, professionalism, and courteousness.
Skill in planning, organizing, and decision making.
Ability to triage and troubleshoot computer related hardware and software break/fix problems.
Ability to resolve moderate to med-level hardware, software, and connectivity technical problems.
Ability to efficiently manage multiple tasks with exceptional attention to detail.
Ability to resolve problems in a timely, efficient, and effective manner.
Ability to plan, coordinate and organize work; set priorities and meet deadlines.
Ability to give and understand oral and written communication.
Ability to research, comprehend, and apply non-technical information related to the mission of the department.
Ability to interpret and understand a variety of forms, reports, manuals, policies, procedures, regulations, and other means of instruction and guidance.

Specialized Technical Skills:

Asset Management and tracking
Computer life cycle management (CLM)
Computer deployment and imaging
Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS.
Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components.
Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management.
Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration.
Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM).

If you have any problems submitting your applications, please contact the NeoGov Applicant Support Hotline Toll Free at 855-524-5627, 9:00 a.m. to 8:00 p.m. (ET).

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Medical / Dental / Vision plans
Prescription coverage
Discounted Fitness centers
Deferred Compensation Plan
Flexible Spending Account(s)
Employee Assistance Program
Annual/Sick Leave
Group Life Insurance
401-A Retirement Contribution Plan - Matches up to 5%

Apply Now

Refine Your Search

service desk jobs in forsyth, ga

IT Service Desk Analyst II

Front Desk Coordinator

Admin Assistant (Data Entry / Front Desk) Onsite at Robins AFB GA

D104 - Adult MH Crisis - General Clerk

Service Desk Agent

Medical Receptionist

Now Hiring: Hotel Night Auditor

Guest Service Representative (Front Desk Agent) - Suburban Studios

Guest Service Representative

Mgr, Information Technology

Guest Services Representative

Treatment Coordinator

NOC Administrator

Member Services Representative Thomaston (Mid)

Call Center Agent (On-Site) -FT- Floating Schedule, Zebulon, Ga

Federal Work Study - Advancement & Alumni Relations

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Knowledge, Skills, and Abilities

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