Top 9 Guest service agent Jobs in Fort Ann Ny

Front Desk Agent
Holiday Inn Express Queensbury —Queensbury, NY
- From $16.50 an hour
- Weekends as needed
- Writing skills
- Basic math
- Hotel
- Paid time off
- Employee discount
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Front Desk Agent
THE QUEENSBURY HOTEL —Glens Falls, NY
- $16 - $17 an hour
- Part-time
- Hotel
- Ability to stand for extended periods
- Entry level
- Paid time off
- 401(k) matching
Front Desk Clerk
Super 8 Warrensburg —Lake George, NY
- From $16 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Flexible schedule
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10d
Hotel Front Desk Assistant Manager
The Sagamore Resort —Bolton Landing, NY
- $61,000 - $64,000 a year
- Full-time
- Mid-level
- Supervising experience
- Criminal background check
- Free parking
- Health insurance
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Front Desk Supervisor
The Sagamore Resort —Bolton Landing, NY
- $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Free parking
- Disability insurance
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Front Desk Associate
Landmark Motor Inn —Fort Edward, NY
- From $16 an hour
- Part-time
- No high school diploma
- Hotel
- No degree
Quick Apply
Front Desk Agent
Great Escape Parks —Queensbury, NY
- From $16.25 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Paid training
- Dental insurance
Quick Apply
Front Desk Supervisor
Great Escape Parks —Queensbury, NY
- From $16.25 an hour
- Part-time
- English
- Mid-level
- Office
- Paid training
- Dental insurance
Quick Apply

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Front Desk Agent - Second Shift
Renaissance Columbus Downtown Hotel —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
$17 an hour
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12d
Front Desk Agent 2nd Shift
Crescent Hotels & Resorts LLC —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
$15 an hour
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guest service agent jobs near fort ann ny

Front Desk Agent

Holiday Inn Express Queensbury -
Queensbury, NY

Quick Apply

Job Details

Full-time
From $16.50 an hour

Benefits

Paid time off
Employee discount

Qualifications

Computer operation
Property management tools
Writing skills
Basic math
High school diploma or GED
Front desk
Computer skills
Guest services
OPERA
Cash handling

Full Job Description

Duties and responsibilities

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Job purpose

©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.

Front Desk Agent

Department: Front Office

Typically Reports To: Front Office Manager

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Date

Employee Signature

Employee Name (Print)

This job requires ability to perform the following:

Other:

Qualifications and requirements

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

Employee discount
Paid time off

Work Location: In person

Quick Apply

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guest service agent jobs in fort ann ny

Front Desk Agent

Front Desk Agent

Front Desk Clerk

Hotel Front Desk Assistant Manager

Front Desk Supervisor

Front Desk Associate

Front Desk Agent

Front Desk Supervisor

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