JOB SUMMARY:
The position will provide end-user support services, and technical support for installing, and configuring computer hardware and software programs. This involves working closely with end-users, as well as external support vendors.
ESSENTIAL DUTIES and RESPONSIBILITIES:
An essential job duty of this position is regularly reporting to work on time and being able to perform the essential duties of the position.
% Of Total Time
-
Maintain all assigned systems in an accurate and efficient manner.
5%
-
Provide end-user training and support to resolve application and hardware problems promptly and cordially.
50%
-
Tracks IT inventory assets with accuracy.
25%
-
Resolve issues quickly when troubleshooting or notifies the appropriate parties to reach a solution.
5%
-
Support computer change control management to ensure consistency with company policies.
5%
-
Assist in procurement and tracking of IT inventory assets. This includes but is not limited to hardware evaluation and purchase, employee training, and systems troubleshooting.
3%
-
Make recommendations regarding technology standards and improvements to policies, procedures, techniques, facilities, and other matters relative to enhancing the effectiveness of the department.
3%
-
Accept special projects willingly and complete them promptly.
4%
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
COMPETENCIES:
Approachability
Puts others at ease by listening, allowing adequate time for interactions, and giving undivided attention. Show receptivity to message being delivered.
Collaboration
Seeks and enlists active participation of others to reach goals.
Customer Focus
Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.
Dependability
Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
Ethics & Integrity
Possesses a strong set of core values and beliefs consistent with social, ethical, and organizational principles. Confronts unethical situations.
Innovation
Generates new ideas and approaches to enhance the organization's systems, products, or effectiveness.
Personal Accountability
Accepts responsibility for own actions including failure. Embraces experience as learning opportunities and not chances to blames.
Results Orientated
Drives behavior to emphasize achievement. Self-directed toward accomplishment. Is action oriented. Likes challenge. Pursues Opportunities. Consistently high achieving.
Time Management/ Prioritization
Determines the interrelationships and relative importance of tasks and allocates time efficiently to the most important issues. Knows what not to spend time on; completes work in a timely fashion.
Trust & Respect
Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words.
MINIMUM QUALIFICATIONS:
Education: Working towards a 2-year degree in computer science or a related field.
Experience or Training: None.
Technology/Equipment: Strong mechanical/technical ability. Exposure to Office 365 applications, Active Directory management and basic network competencies.
PHYSICAL AND MENTAL DEMANDS:
An individual must meet the mental and physical requirements described here to successfully perform this position's essential functions.
Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%)
-
Manual dexterity to operate all office equipment efficiently
Continuous
-
Visual dexterity to operate all office equipment efficiently
Continuous
-
Exposure to cold, hot, damp, and noisy environments
Frequent
WORKING ENVIRONMENT:
Most of the work for this position is performed in an office environment, however, there may be exposure to production areas requiring the use of PPE, uniform or protective clothing, and safety equipment.
EMPLOYEE ACKNOWLEDGEMENT:
An individual in this position must successfully perform the essential duties and responsibilities, and the physical and mental demands listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
