Top 3 Mid level service desk technician Jobs in Fort Bragg, Nc

Mid-Level Service Desk Technician
Occam Solutions —Fort Bragg, NC
- Weekends as needed
- Mid-level
- Windows
- Mentoring
Quick Apply
EDUCATIONAL AIDE
US Department of War Education Activity —Fort Bragg, NC
- $19.64 - $33.45 an hour
- Online Application
- Hybrid work
- Background check
- Classroom
- 18 years or older
5d

More jobs to discover

Find similar jobs that you might be interested in.

EDUCATIONAL AIDE
US Department of War Education Activity —Fort Bragg, NC
B. The foreign institution that awarded the degree is on a list endorsed by a regionally accredited university or on a list endorsed by a state department of…
$19.64 - $33.45 an hour
5d
Early Learning Support Aide
Action Pathways, Inc. —Fayetteville, NC
Valid driver's license or reliable transportation. This role does not serve as the primary teacher or assume full classroom responsibility but supports the…
$38,000 - $40,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician
Astute Technology Management —Columbus, OH
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
$19 - $24 an hour
Quick Apply
Assistant Project Manager - Construction Division
Mid-Ohio Air Conditioning —Columbus, OH
Associate or bachelor's degree in construction management, mechanical engineering, engineering technology, or a related field — or equivalent field experience…
$72,000 - $75,000 a year
Quick Apply
4d

I want to receive the latest job alert for mid level service desk technician in fort bragg, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mid level service desk technician jobs near fort bragg, nc

Educator jobs in Fort Bragg, NC

Diabetes Educator jobs in Remote

Nurse Educator jobs in New Jersey

Diabetes Educator jobs in Atlanta, GA

Health Educator jobs in Seattle, WA

Nurse Educator jobs in Louisville, KY

Health Educator jobs in New Jersey

Health Educator jobs in Knoxville, TN

Nurse Educator jobs in Ohio

Service Desk Technician jobs in Pittsburgh, PA

Entry Level Remote Customer Service jobs in Miami, FL

Service Desk Technician jobs in Phoenix, AZ

Instrumentation Technician jobs in Boston, MA

Service Desk Technician jobs in California

Pharmacy Technician jobs in Indianapolis, IN

Front Desk Receptionist jobs in San Antonio, TX

Mid-Level Service Desk Technician

Occam Solutions -
Fort Bragg, NC

Quick Apply

Job Details

Full-time

Qualifications

Mobile device support
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Remote access software
DoD 8570
IAT
Desktop administration
IAT Level I
IAT Level II

Full Job Description

Occam Solutions is looking for a Mid Level Service Desk Technician, Ft. Bragg. The Mid-Level Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Will be required to work rotating shift schedules to include nights, weekends, and holidays.

Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become proficient within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SDTs must be qualified to perform the following functions:

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.

May be required to provide VIP level support to USSOCOM executive level users and their staff.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.

Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

Ability to install, maintain and troubleshoot server, network, system and application issues.

Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Must have experience with Dameware, RDP and Terminal Services.

May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

Perform other duties as required.

Minimum Required Qualifications:

Two Years relevant IT/Service Desk Experience

Must have DoD 8570 IAT Level I certification.

Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.

Must possess current TS/SCI clearance.

Must be TS/SCI eligible.

Preferred Qualifications:

DoD 8570 IAT Level II certification.

Special Operations Force experience.

Quick Apply

Refine Your Search

mid level service desk technician jobs in fort bragg, nc

Mid-Level Service Desk Technician

EDUCATIONAL AIDE

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for mid level service desk technician in fort bragg, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected