Why You Should Consider Us
Our Mission: To Provide Excellence in Care with Love.
We achieve this by:
- Practicing the highest quality team-based care;
- Creating one practice within a multi-specialty environment;
- Caring for our patients, each other, our clients, and our family veterinarians;
- Creating a trusting, emotional, and empathetic bond.
Independently owned. Wellness for team members. Opportunity for quarterly bonus. Leadership development opportunities. Advanced medical care. Continuing Education. Professional and fun!
More information about our hospital can be found at
www.4seasonsvetspecialists.com
https://youtu.be/YHfVfHufi-M
www.facebook.com/vetspecialistsloveland
Client Care Specialist
Are you compassionate, calm under pressure, and passionate about helping people and their pets during critical moments? Our busy 24-hour emergency veterinary hospital is seeking 1-2 Part-Time Client Care Specialists to join our dedicated team. As the first point of contact for pet owners facing urgent and often emotional situations, you'll play a vital role in creating a supportive, welcoming experience while ensuring efficient communication and exceptional customer service.
We are looking for candidates with a minimum of one year of experience in veterinary medicine who thrive in a fast-paced environment and enjoy working as part of a collaborative healthcare team. Both morning and evening shifts are available, and weekend availability may be required. This part-time position consists of two 10-hour shifts per week, with the opportunity for additional hours. Ideal candidates will have the flexibility to cover up to two additional shifts per week as staffing needs arise.
If you are committed to making a difference in the lives of pets and their families while providing exceptional client service during some of their most challenging moments, we'd love to hear from you.
DUTIES AND RESPONSIBILITIES
Reception
- Welcome clients and patients into the hospital and provide for their comfort. Includes making eye contact and greeting clients and their pets, offering refreshments and showing them the seating area.
- Check clients in for scheduled appointments, using established guidelines and clearly explain the appointment process. Ensure that all client information is accurate.
- Check clients in for unscheduled emergencies, using established guidelines and clearly explain the emergency process.
- Recognize when an incoming patient requires immediate medical attention and act quickly.
- Utilize active listening skills. Discern any potential questions or reassurance to distressed clients.
- Answer questions about our hospital’s services and fees. Promptly refer more specific or in-depth questions to the appropriate staff.
- Monitor the length of time that clients are waiting and intervene when needed.
- Keep in communication with clients waiting up front while their pets are in the hospital.
- Practice patience, kindness, and be respectful and show interest in our clients.
- Professionally answer incoming telephone calls, using Four Seasons Veterinary Specialists’ standard phone etiquette.
- Efficiently operate a multi-line telephone system, being mindful of those waiting on hold.
- Transfer calls appropriately to staff members.
- Review the services rendered with the client. Make sure that any handouts and medications going home with the client have been explained by the veterinary technician.
- Schedule appointments using the computer scheduling program. Give pre-appointment instructions using established guidelines.
- Collect all fees, make change, process payment transactions and make a copy of the paid invoice for the client. Assure that all financial obligations are met.
- Ensure that the client is satisfied with our services as they depart and thank them for coming to Four Seasons Veterinary Specialist.
- Verify appointment confirmations are completed the afternoon or evening before scheduled appointments. Give pre-appointment instructions using established guidelines.
- Accurately reschedule and cancel appointments. Communicate schedule changes to affected staff, when appropriate.
- Encourage all clients to come to the hospital if they are calling about an emergency with their animal. Get assistance from a technician or veterinarian if needed.
Administrative
- Ensure all appropriate medical records from referring clinics are uploaded for all appointments.
- Help to keep database information up-to-date and accurate.
- Perform end-of-day hospital administrative protocols.
- Be proactive in finding ways to help client service operate smoothly and effectively.
- Enhance the client and patient experience and exceed our clients’ expectations.
- Participate in regularly scheduled staff and hospital meetings.
- Ability and willingness to gain thorough knowledge of Four Seasons’ administrative processes and protocols.
- Obtain working knowledge of Four Seasons’ practice software.
Liaison
- Relay information, questions, and messages using verbal and written skills among Four Seasons staff, veterinarians, clients, family veterinarians and others involved.
- Take responsibility for ensuring that this communication happens in an accurate and timely manner.
Maintain Public Space of the Hospital
- Check exam rooms before using them to make sure they are ready for use.
- Keep the refreshment area clean and stocked. Beverages such as coffee and hot water should be regularly checked for freshness.
- Ensure that the public restroom is kept clean, functional and stocked.
- Keep the reception work area organized and well stocked.
- Participate with cleaning the public space areas, using established schedules and protocols.
QUALIFICATIONS
- High school diploma or general education degree (GED)
- One year of experience and/or similar training in a veterinary medicine practice.
Required Knowledge and Skills
- Strong verbal and written communication skills.
- Ability to work in a busy and stressful environment calmly and productively.
- Proficiency in veterinary medical terminology and procedures.
- Ability to work well as part of a team, to ensure that the entire staff supports the Four Seasons Veterinary Specialists’ mission and vision.
- Ability to prioritize tasks, and manage time efficiently, and work in an organized manner
- Ability to show initiative, think ahead and look for ways to help the team.
- Willingness to develop critical thinking skills to handle unexpected situations
- Basic computer skills and ability to operate a multi-line telephone system
- Familiarity with general office practices, reception and telephone techniques.
- Experience with efficiently handling payment transactions.
- Knowledge of veterinary medical terminology and procedures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Veterinarians and staff at Four Seasons are regularly required to:
- stand; walk; sit; reach and feel with hands and arms; stoop, kneel, crouch, or crawl and talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Employees may encounter animals or work in environments where zoonotic diseases could be present, posing a risk of transmission. Proper safety protocols and protective measures must be followed at all times to minimize this risk.
PERSONAL CONDUCT
- Adhere to all hospital protocols and standards.
- Demonstrate teamwork and initiative by assisting other employees and proactively search for additional work during periods of down time.
- Shows respect and sensitivity for cultural differences.
- Promotes a harassment-free environment.
- Serve as a representative of the hospital, displaying tact, consideration, courtesy, compassion, professionalism, and a positive attitude in all interactions with patients, clients and all members of the hospital staff.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $17.51 - $25.47 per hour
Benefits:
- Employee discount
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Uniform allowance
Experience:
- Animal hospital: 1 year (Required)
Work Location: In person
