ABOUT GINGER AND BAKER
Located in a historic 100-year-old grain mill, Ginger and Baker is home to two restaurants, a coffee shop and bakery, teaching kitchen, event spaces and retail market. It's become a community gathering place for dining, shopping, learning, celebrating and enjoying a great slice of homemade pie. Ginger and Baker features authentic Colorado cuisine and is proud to partner with local farmers, ranchers, food artisans and craftspeople to showcase the innovative, hardworking spirit that makes Northern Colorado so unique. We are committed to the highest quality guest service and dining experience; requiring commitment, dedication and skill from our 100+ team members.
POSITION SUMMARY
The Events Team at Ginger and Baker is made up of the Events Director, multiple Events Coordinators – Business and Community Events Coordinator, Lifestyle Events Coordinator, Teaching Kitchen Coordinator – our Guest Experience Specialist, Events Chef and their Culinary Team as well as a dedicated team of event servers and bartenders.
As an integral member of the Management team, the Lifestyle Events Coordinator plans and executes all Lifestyle events for the business, including but not limited to weddings, receptions, rehearsal dinners, bridal and baby showers, graduations, birthdays, memorial services, retirement parties, proposals, engagement celebrations and more. This position may also support other events as needed, based on demand and scheduling. This position is responsible for creating an atmosphere and experience that will inspire guests to celebrate, learn, host events and to return. This individual works to plan, communicate and implement events with a team of chefs, servers, bartenders, prep cooks and managers in every department of the business to create seamless events and memorable guest experiences.
ESSENTIAL DUTIES
This position focuses on supporting the sales, planning and execution of events by maintaining our high standards, values and norms of business.
- Drive guest satisfaction and repeat event bookings by delivering service excellence throughout each event and during the planning process.
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Interview, hire, train, schedule, appraise, coach and terminate as required, all front of house Event staff.
- Provide direct feedback to the Event Chef on food quality, presentation and delivery; guest feedback and enjoyment and opportunities for improvement.
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Ensures seamless guest communication via phone calls, emails, TripleSeat communications and in person meetings, working with the guest however they would like to communicate and plan. Provide prompt and accurate responses to all guest requests.
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Provides guidance to guests to cover and plan every detail of events through the planning process.
- Establish clear and timely communication and planning within Ginger and Baker event processes, ensuring understanding and flawless execution from every department in the business.
- Negotiate contracts, food and beverage, function space, and services that meet or exceed Ginger and Baker revenue goals. This role can commit Ginger and Baker to binding contracts with vendors, guests and other parties. High integrity and full knowledge of the obligations and how we will fulfill those obligations is required.
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Produces events to support the sales goals of the events team on a monthly and yearly basis.
- Conducts tours of the property and event facilities.
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Ensures all event details are complete and communicated with guests and internal teams.
- Accurately record all bookings or lost business for Ginger and Baker.
- Directs and assists event set-up team to prepare function spaces for events.
- Represents Ginger and Baker at community and industry events as necessary.
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Learns all event menus, beverage menus and can step in to serve and take orders during an event as needed.
- Lead the team to execute events on-site from set up through closing; create the schedule and supervise the team of servers and bartenders at each event. Manage budget and labor costs to hit department targets.
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Openly and honestly communicate feedback to servers, bartenders, chefs and colleagues including leading server and bartender performance reviews and scheduling.
- Perform any reasonable tasks as requested by management.
SCHEDULE
This is not a Monday thru Friday job. It requires a flexible and variable schedule that includes days, nights, weekends, and holidays including early mornings, late events and frequent weekend events.
EQUIPMENT AND SOFTWARE USED
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Computer, telephone, copy machine, fax and other basic office equipment.
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Point-of-sale System (Spot on)
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Event Software (TripleSeat)
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Staff Communication and Scheduling Software (Sling, Shiftnote)
QUALIFICATIONS, EDUCATION AND EXPERIENCE
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Must possess minimum Associates college degree or equivalent educational experience and/or two or more years of relevant hotel, venue, catering or event management experience.
- Must possess good knowledge of hospitality, service, wine and spirit service.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have or obtain ServSafe Alcohol and food handlers required certifications. Ginger and Baker will provide training and certification if not currently certified.
RESPONSIBILITIES TO SAFETY:
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Protect the safety of self, team members and Ginger and Baker Guests at all times.
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Promptly report any incidents and/or potentially harmful equipment or situations to the immediate supervisor.
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Report/document safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures.
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Follow all company and department safety policies and procedures as required.
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Operate equipment in a safe manner that will not lead to injury of yourself or others.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS & WORK ENVIRONMENT
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While performing the duties of this job, the employee is regularly required to stand; walk; go up and down stairs; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.
- While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually loud.
DISCRETION/ INDEPENDENT JUDGEMENT
This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As a Manager, you will be expected to work with Team Members.
OTHER DUTIES
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BENEFITS
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Paid Time Off Accrual for full time employees
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Sick leave provided by the Healthy Families and Workplaces Act
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Medical Coverage: 60% of employee premium coverage paid
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Voluntary Dental and Vision Plans
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Company-paid Life Insurance
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Accidental Death and Dismemberment Coverage Available
