Top 47 Technical support tier Jobs in Fort Collins, Co

Technical Support - Tier 2
American Innovations LTD —Fort Collins, CO
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
Lead HVAC Installer
Allen Service —Fort Collins, CO
- $65,000 - $150,000 a year
- 8 hour shift
- Mid-level
- Residential
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Regional Sales Manager: Central
Something & Nothing —Colorado
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
3d
Staff Physical Design Engineer (up to $400k pkg)
Everforth, Cybercoders —Fort Collins, CO
- $180,000 - $400,000 a year
- Full-time
- Office
- US work authorization
- Fair chance
- Health savings account
- Employee stock purchase plan
Quick Apply
2026 Early Career Software Engineer
Anduril Industries —Fort Collins, CO
- $115,000 - $135,000 a year
- Email
- Computer Science
- Java
- Master's degree
Entomology Laboratory and Field Technician II
Bering-Alaka`ina Holdings, LLC —Fort Collins, CO
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Disability insurance
Quality Inspection Associate
Anduril Industries —Fort Collins, CO
- $32.21 - $42.31 an hour
- Email
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
4d
SOC Operations Manager
Revolutional, LLC —Fort Collins, CO
- $150,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Health savings account
Quick Apply
Project Engineer
RK Industries, LLC —Fort Collins, CO
- $80,000 - $95,000 a year
- Full-time
- Construction site
- Mid-level
- Contracts
Quick Apply
Scientific Software Engineer
Anduril Industries —Fort Collins, CO
- $126,000 - $167,000 a year
- Email
- Computer science
- Computer Science
- System design
Quick Apply
7d
Event Services - Client Account Manager
Allied Universal® Event Services —Fort Collins, CO
- $70,000 - $75,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
4d
Automotive Technician (A-Level) (4 Day Week)
A&B Import Auto —Fort Collins, CO
- $108,160 - $150,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Data Architect
Generac Power Systems Inc —Fort Collins, CO
- $100,300 - $160,500 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
9d
Account Manager
Purvis Industries —Greeley, CO
- $66,000 - $100,000 a year
- Full-time
- Clean driving record
- Public speaking
- Mid-level
- Health insurance
- Dental insurance
PIPELINE: Configuration Manager
Anduril Industries —Fort Collins, CO
- $126,000 - $167,000 a year
- Email
- 5 years
- Bachelor of Science
- SQL
Quick Apply
Sr. JDE Developer
BERETTA USA CORP —Greeley, CO
- $120,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Software Engineer, Robotics Tracking and Fusion
Anduril Industries —Fort Collins, CO
- $165,000 - $218,000 a year
- Email
- Analysis skills
- Senior level
- AI
Quick Apply
13h
Senior Product Security Engineer
Anduril Industries —Fort Collins, CO
- $144,000 - $191,000 a year
- Email
- Research
- 8 years
- Analysis skills
Quick Apply
Algorithm Developer, Battlespace Awareness
Anduril Industries —Fort Collins, CO
- $126,000 - $167,000 a year
- Email
- Computer science
- Computer Science
- System design
Quick Apply
7d
Scientific Senior Software Engineer
Anduril Industries —Fort Collins, CO
- $190,000 - $252,000 a year
- Email
- 8 years
- Analysis skills
- Bachelor's degree
Quick Apply

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technical support tier jobs near fort collins, co

Technical Support - Tier 2

American Innovations LTD
Fort Collins, CO

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Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
Happy hour
Vision insurance
401(k) matching

Qualifications

Customer communication
Mapping software
Windows
Log analysis tools
Customer support ticket management
Networking equipment (troubleshooting support)
GIS software
CRM system proficiency
Defect tracking tools
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

Who we are:

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.

We are seeking an experienced Technical Support Representative, Tier 2 to primarily support our CartoPac product. This role will serve as an escalation point for our most complex technical issues and a trusted resource for the customers who rely on our products in the field and in the office. In this hands-on role, you will diagnose and resolve advanced hardware, software, and network problems within established service-level commitments, hold the line on documentation and communication quality, and turn recurring issues into lasting improvements. Partnering across support, implementation, product, and engineering teams, you will deploy and configure our software suite, mentor Tier 1 colleagues, and help close gaps in our knowledgebase and processes — all while championing smarter ways of working, including AI and automation, and delivering the responsive, professional service our customers expect.

This is a hybrid role, working Monday, Tuesday, and Thursday in the office and additional office days as needed.

Typical work schedule: Monday through Friday 9 a.m.– 6 p.m. Mountain

What we can offer you:

Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.
Opportunities to give back to the community, including paid volunteer hours.
Supportive and collaborative environments, happy hours, and fun events.
Assistance to further your learning and development
A rewarding culture, with a focus on positive business practices and protecting the environment.

What you can offer us:

The ability to diagnose and resolve complex, escalated technical issues across hardware, software, and network environments — restoring customers to full productivity within established service-level commitments.
Expertise troubleshooting Windows, SQL Server, and ArcGIS Server environments, including networking, Bluetooth peripherals, and firmware, using diagnostic tools, log analysis, and remote-support techniques to resolve issues others can't.
Strong written and verbal communication skills, with the ability to keep customers informed, set clear expectations, and turn a frustrating support experience into a confidence-building one.
A disciplined approach to documentation — logging every case with clear, complete, standardized notes and resolution steps that strengthen the team's collective knowledge.
The ability to deploy, install, and configure our software suite across internal and external server environments, and to onboard new hosted and mobile-device-managed customers cleanly.
A track record of building the knowledgebase and mentoring Tier 1 colleagues — spotting documentation gaps, sharing advanced troubleshooting techniques, and lifting the whole team's capability.
Sharp technical triage and trend-spotting skills, routing issues to the right channel and surfacing recurring problems to stakeholders so they can be solved at the root.
A forward-thinking approach to continuous improvement, including advocating for AI and automation to streamline support workflows, reduce manual effort, and improve accuracy.
The ability to work independently while collaborating cross-functionally with implementation, product, and engineering teams to deliver a seamless customer experience.

Requirements:

What you need to succeed:

Strong understanding of Windows/SQL Server/ArcGIS Server environments, networking fundamentals, APIs, or company-specific products.
Proficiency in diagnostic tools, logs analysis, and remote troubleshooting.
Excellent written and verbal communication skills.
Strong customer empathy, patience, and problem-solving mindset.
Ability to work independently while maintaining cross-functional collaboration.
Experience with ticketing and CRM systems (Zendesk, Jira).

Bonus Qualifications:

? Experience in oil & gas, utilities, energy infrastructure, or other field/industrial software environments

? Familiarity with GIS/ArcGIS or spatial data platforms

? Experience with Microsoft Intune/MDM, hosted-environment provisioning, or Active Directory

? Relevant certifications (CompTIA A+/Network+, Microsoft, or ITIL)

? Experience contributing to product testing, patch validation, or release reviews

? Familiarity with RMA processing and hardware lifecycle support

The expected compensation for this position starts at $55,000-$65,000 based on experience and qualifications. American Innovations also offers the benefits described above.

Successful applicants must be eligible to work in the US and must be able to pass a pre-employment background and drug test. American Innovations is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

technical support tier jobs in fort collins, co

Technical Support - Tier 2

Lead HVAC Installer

Regional Sales Manager: Central

Staff Physical Design Engineer (up to $400k pkg)

2026 Early Career Software Engineer

Entomology Laboratory and Field Technician II

Quality Inspection Associate

SOC Operations Manager

Project Engineer

Scientific Software Engineer

Event Services - Client Account Manager

Automotive Technician (A-Level) (4 Day Week)

Senior Data Architect

Account Manager

PIPELINE: Configuration Manager

Sr. JDE Developer

Software Engineer, Robotics Tracking and Fusion

Senior Product Security Engineer

Algorithm Developer, Battlespace Awareness

Scientific Senior Software Engineer

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