Top 24 Lead technician Jobs in Fort Dodge, Ia

Field Service Supervisor - General Line
Ziegler CAT —Fort Dodge, IA
- $74,200 - $111,300 a year
- Full-time
- 5 years
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Traveling Lead Wind Service Technician
GEV Wind Power —Fort Dodge, IA
- Full-time
- English
- Administrative experience
- Driver's License
Quick Apply
Lead Blade Technician
Robur Group USA Inc —United States
- $44 - $50 an hour
- Overtime
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Data Center Fiber Optic Specialist
Karavan Technology —United States
- $30 - $45 an hour
- Contract
- Classroom
- Spanish
- Construction site
- Paid holidays
- Health insurance
Quick Apply
7d
Up-Tower Wind Turbine Technician / Qualified Signalperson – Major Correctives
Ternion Energy Services, Inc. —United States
- From $35 an hour
- Overtime
- Background check
- Clean driving record
- Construction site
- Health savings account
- Health insurance
Quick Apply
3d
Level 4 Installer
CBM of America —United States
- $28 - $36 an hour
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Data Center Construction-Travel
Team LINX —United States
- $90,000 - $130,000 a year
- Full-time
- Background check
- Microsoft Excel
- Construction site
- Health savings account
- Paid holidays
Quick Apply
4d

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Field Service Supervisor - General Line

Ziegler CAT -
Fort Dodge, IA

Apply Now

Job Details

Full-time
$74,200 - $111,300 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Bereavement leave
Life insurance

Qualifications

Customer communication
Microsoft Office
High school diploma or GED

Full Job Description

Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers’ needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.

Responsibilities:

Customer Contact:

Take field service customer calls
Seek approval from customer on additional work request details
Collaboration on invoice disputes, service call details, and additional segments
Service Call Labor Management
Open service calls and segments
Order parts on service calls as appropriate
Dispatch Field Service Technicians
Approve employee time (in Workday or D365)
Monitor service calls to ensure estimates are met
Troubleshoot parts availability issues
Manage field truck utilization

Safety and Contamination Control:

Complete incident reports as needed
Field Service Truck inspections (daily, weekly, monthly) for safety and contamination control
Conduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout/tagout, JAS, and monthly safety inspections) are followed
Work with employees to create a safety accountability plan, as needed
Hold regular safety meetings

After Hours:

Provide after-hours support to customers

Technical Subject Matter Expert:

Provide input on what parts should be inventoried at the branch
Stay up to date on new equipment/products and technical hot topics

Training and Coaching

Answer technician questions about specific service calls and segments
Conduct coaching and/or performance action conversations, as needed
Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
Monitor and enforce employee training completion
Plan training for technicians based on the needs of the customers and the shops
Build team moral through routine conversation, team lunches, trainings, etc.

Staffing:

Interview candidates
Hire technicians
Oversee the onboarding of new technicians

Employee Management:

Complete annual employee performance reviews
Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
Stay up to date on company policies and HR memos
Support employees career development
Answer questions on company/job benefits or appropriately direct employees
Work with HR for any necessary employee accommodation or leave situations
Work with Workers Compensation for any restricted work accommodations

Qualifications:

2-year technical degree strongly preferred; High school degree required
5+ years of relevant diesel equipment knowledge strongly preferred
3+ years in a lead or supervisory position preferred
Good computer skills required (MS Office products)
Strong communication, customer service, and organizational skills required
Ability to problem solve and think creatively to take care of customers in the most efficient way required
Committed to serving our customers
Ability to hire, build, and support team of high performing Technicians

Minimum Physical Requirements:

Lift/carry up to 10 lbs
Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position is

$74,200.00 to $111,300.00

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

Refine Your Search

lead technician jobs in fort dodge, ia

Field Service Supervisor - General Line

Traveling Lead Wind Service Technician

Lead Blade Technician

Data Center Fiber Optic Specialist

Up-Tower Wind Turbine Technician / Qualified Signalperson – Major Correctives

Level 4 Installer

Project Manager - Data Center Construction-Travel

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