In this role, you will own the program objectives for our direct-to-disposition program, working at the intersection of product innovation, operations optimization, and supply chain transformation. You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that fundamentally change how we process returns. You will have end-to-end visibility across the return supply chain and the opportunity to innovate on behalf of our customers at scale.
Key job responsibilities
Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation. This includes onboarding new partners with innovative capabilities and configuring returns injections in the direct-to-disposition program.
Design and scale services and tools that grow with business volume and complexity. This includes ownership of the program to implement total recovery optimized logic at return creation to route returns efficiently to their final disposition.
Develop and track key performance indicators and service level agreements. This includes supporting xBR, periodic status updates, and creation of benchmark data.
Lead cross-functional communication for program updates, policies, and processes
Drive resolution of critical customer issues through root cause analysis
Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects
A day in the life
Our work is broad and deep, with no two days being the same. You will:
- Partner with business and technical teams across Amazon
Develop scalable solutions for complex problems
Flex between program manager, product owner, and project leader roles as needed
Drive end-to-end program delivery and results
About the team
We are a diverse team who:
Embrace different perspectives and experiences
Prioritize fun at work
Encourage work-life harmony
Celebrate wins and accomplishments together
Are backed by strong leadership dedicated to operational excellence
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually
USA, KY, Shepherdsville - 104,100.00 - 155,400.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, Irving - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
