Top 148 Customer service manager Jobs in Fort Lauderdale Fl

Associate Director of Business Development
Answering Service Care —Margate, FL
- From $100,000 a year
- Full-time
- Background check
- 7 years
- Office
- Paid training
- Disability insurance
Quick Apply
Escalation Supervisor
Choice Home Warranty —Sunrise, FL
- From $60,000 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
2d
Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
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Client Operations Manager I
Crafty —Miami, FL
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Team management
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
Legnetix, Inc —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- Spanish
- English
- Office
- Paid time off
Quick Apply
3d
Manager, Customer Service
VSE AVIATION INC (US) —Davie, FL
- Full-time
- Background check
- Microsoft Office
- Master's degree
Customer Service Supervisor
Wawa, Inc. —Pompano Beach, FL
- $21.25 - $28.70 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Radkin - Manager, Customer Experience
Radkin LLC —Fort Lauderdale, FL
- Full-time
- Mid-level
- Residential
- 3 years
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Customer Service Duty Manager FLL
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Fort Lauderdale, FL
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Program Manager/Customer Service
LARSON CANDO INC —Sunrise, FL
- $35 - $45 an hour
- Full-time
- Microsoft Outlook
- Marketing
- Research
- Paid holidays
- Health insurance
Quick Apply
Client Experience Lead
Blue Mahoe Law —Fort Lauderdale, FL
- $60,000 - $78,000 a year
- Hospitality
- Mentoring
- US work authorization
Quick Apply
7d
Customer Service Manager - State Farm Agent Team Member
Frank Walker - State Farm Agent —Cooper City, FL
- $60,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Tuition reimbursement
- Paid time off
Quick Apply
Director of Customer Service
UNITED AEROSPACE CORPORATION —Miramar, FL
- Full-time
- Background check
- Bachelor's degree
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Client Service Supervisor
BluePearl Vet, LLC —Fort Lauderdale, FL
- $22 - $31 an hour
- Full-time
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
11d
Supervisor of Resolutions / Escalations
Choice Home Warranty —Sunrise, FL
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid training
- Paid holidays
Quick Apply
Assistant Manager Customer Experience
JCPenney —Pembroke Pines, FL
- $43,400 - $80,600 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Health insurance
12d
Inside Sales Support Supervisor - South Florida
Home Depot / THD —Miami, FL
- $60,500 - $96,500 a year
- 18 years or older
- Writing skills
- No experience needed
Service Delivery Manager
WheelHouse IT —Fort Lauderdale, FL
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Dental insurance
- Paid time off
Quick Apply

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Associate Director of Business Development

Answering Service Care -
Margate, FL

Quick Apply

Job Details

Full-time
From $100,000 a year

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement
Life insurance
Referral program

Qualifications

Performance reviews
Customer communication
Strategic management
Interpersonal skills
Employee relationship building
Team development
Business development
Bachelor's degree
Customer relationship management
B2B sales
SaaS
Account management
Data-driven decision making

Full Job Description

A Legacy of Excellence in Customer Service

For more than 50 years, Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and beyond, we deliver professional, reliable customer support across all industries.

As a third-generation family business, ASC is built on a people-first culture centered around long-term relationships, with both clients and employees. Many of our team members and clients have been with us for more than 20 years, with nearly 200 employees across offices in Washington, New Jersey, North Carolina, and Florida!

Why Join Answering Service Care?

A people-first culture that values long-term relationships and career growth
Industry-leading training across multiple fields
Stability and advancement opportunities in a company that has thrived for 50+ years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that build lasting relationships and consistently exceed expectations. If you are passionate about helping others, have an appreciation for modern technology, and thrive in a fast-paced, professional environment, we would love to connect with you.

About the Role:

Associate Director of Business Development (In-office position, Margate, Florida)

Answering Service Care (ASC) serves more than 4,000 businesses nationwide with professional live answering and communication solutions. For over 50 years, we’ve built our reputation on reliability, long-term relationships, and service excellence.

We are seeking a Senior Manager of Customer Success to lead our Customer Success team and oversee our Manager of Customer Solutions. This leader will own the strategy and execution behind client retention, expansion, and long-term account growth across our portfolio.

This is a revenue-impacting leadership role with direct influence on recurring revenue performance. You will inherit a strong service organization and evolve it into a proactive, metrics-driven growth function.

What You Will Be Responsible For

Client Retention, Expansion & Revenue Growth

Own client retention and revenue expansion performance
Reduce churn through structured engagement and proactive client management
Identify value-add and growth opportunities aligned with client goals
Establish and monitor client health metrics to drive action
Upsell existing accounts through net new services and adding to existing services by adding sister locations, increasing the scope of work, etc

Building Strategic Client Relationships, Improving Digital Reputation, & Optimizing Referral Program

Implement structured business reviews and recurring value conversations
Ensure clients clearly understand the impact and ROI of our services
Personally manage high-value and strategic accounts
Strengthen long-term partnerships rooted in trust and performance
Design and own a scalable reputation engine that drives consistent 5-star reviews across key platforms, including Google, Trustpilot, Clutch, etc
Own and scale the $200 client referral program as a measurable, repeatable revenue channel.

Building & Leading a High-Performing Team

Build, lead, and develop a high-performing Customer Success team
Directly manage the Manager of Customer Solutions, aligning both teams around measurable retention and growth objectives
Design and implement a Tier 1 support structure within Customer Solutions that enables Customer Success to focus on strategic account expansion
Lead the cultural shift from reactive service execution to consultative, relationship-driven account management
Define and own KPIs tied directly to retention, expansion, and engagement
Enforce a culture of accountability through data-driven decision-making, disciplined coaching, and performance management

Cross-Functional Leadership

Partner with Sales to ensure seamless onboarding and post-sale alignment
Collaborate with Operations, Billing, and Customer Solutions to resolve client needs efficiently
Identify trends and insights that enhance service delivery and client experience

What We Are Looking For

7+ years of leadership experience in Customer Success, Account Management, or Client Services
Proven ownership of retention and expansion metrics
Experience in building and developing high-performing teams
Strong consultative communication skills
Background in recurring revenue or service-based businesses preferred
Strategic mindset with operational discipline
Ability to balance relationship excellence with measurable performance outcomes
Bachelor’s degree in Business, Management, Communications, or a related field preferred
Prior experience in a Software as a Service business is a plus

You view Customer Success as a growth engine, not a support function.

You are comfortable owning revenue outcomes and making performance-driven decisions.

You build strong teams, hold high standards, and lead with both accountability and integrity.

What Success Looks Like

In the first 12–24 months, success in this role will be measured by:

Achieving ~5% net annual growth in total client count, driven primarily through improved retention, expansion, and referrals
Meaningful reduction in annual client churn
Increased revenue per client through expanded services and additional locations
A fully implemented customer success model tied to proactive engagement
A Customer Success operating cadence that is measurable, repeatable, and revenue-aligned

Benefit Highlights:

Weekly Pay
Paid Training
Health/Dental/Vision & Term Life
PTO (Start earning on day one)
Employee Assistance Program (Free Training & Development Courses)
Childcare Reimbursement up to $375 a month
Gym membership reimbursement
Company-sponsored snacks
Reward and Recognition platform
401k match
And More!

This position’s starting salary is $100,000 annually, depending on experience.

If you are ready to lead a high-impact team and drive measurable retention and expansion across two respected service brands, we want to connect.

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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customer service manager jobs in fort lauderdale fl