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Royal Caribbean Group's Global Enterprise Technology (GET) Team has an exciting career opportunity for a full-time Senior Manager Program Management reporting to the Senior Director Technology Delivery
This position is onsite and based in Miramar Florida
This position is not eligible for work authorization sponsorship
Position Summary
The Senior Program Manager is responsible for the end-to-end delivery of large complex technology programs across Royal Caribbean Group's Global Enterprise Technology (GET) organization This role provides leadership governance and execution oversight for strategic initiatives spanning multiple teams functions and technology domains The Senior Program Manager serves as the central orchestrator across technology operations finance business stakeholders and vendor partners ensuring programs are delivered on time within budget and aligned with organizational objectives
This role combines hands-on program execution with PMO leadership responsibilities helping mature delivery practices governance standards reporting frameworks and program management methodologies across the organization The ideal candidate is a results-oriented delivery leader who drives accountability manages complexity mitigates risk and enables successful business outcomes through disciplined program execution and stakeholder alignment
Essential Duties and Responsibilities
Lead the end-to-end delivery of large complex
- multi-workstream technology programs across the Global Enterprise Technology organization
Partner with technology infrastructure operations finance vendors- and business stakeholders to ensure successful program execution and delivery outcomes
Establish and maintain program governance structures including steering committees executive reviews decision-making frameworks- and escalation processes
Develop integrated program plans timelines milestones dependencies- and delivery roadmaps across multiple teams and workstreams
Facilitate enterprise planning estimation prioritization- and sequencing activities while aligning initiatives with business objectives and resource availability
Drive scope definition requirements alignment trade-off discussions- and delivery commitments across stakeholders and leadership teams
Manage program schedules capacity planning resource allocation- and interdependencies to ensure successful execution
Track and report program performance delivery health milestones risks issues dependencies financials- and capacity metrics using approved portfolio and project management tools
Develop executive-level reporting dashboards- and status communications that provide transparency into program progress and outcomes
Proactively identify assess and mitigate program operational- and delivery risks while driving timely issue resolution and recovery planning
Own and manage change control processes ensuring scope timeline budget and resource impacts are properly evaluated approved documented- and communicated
- Facilitate cross-functional program synchronization meetings and governance forums to drive alignment and accountability
Drive delivery excellence through consistent execution standards governance practices reporting structures- and operational discipline
Contribute to the development and maturity of PMO methodologies delivery frameworks templates playbooks- and best practices
Monitor resource utilization staffing needs and team capacity across internal teams and external vendors- recommending solutions to address delivery constraints
Forecast hiring staffing- and vendor resource requirements necessary to support program objectives and delivery commitments
Lead and mentor delivery teams by establishing clear expectations fostering accountability- and supporting professional growth and development
Own financial management activities for assigned programs including budgeting forecasting variance analysis spend tracking- and benefits realization
Partner with Finance and executive leadership to ensure financial transparency effective investment management- and value realization
Ensure program compliance with applicable organizational regulatory- and technology governance requirements
- Build and maintain strong relationships with technical and non-technical stakeholders while serving as a trusted advisor and delivery partner
Support organizational transformation initiatives technology modernization efforts- and strategic programs that drive business growth and operational effectiveness
Qualifications Knowledge and Skills
Bachelor's degree in Business Administration Information Technology Management Engineering
- or a related field required
- Master's degree preferred
- 10+ years of Information Technology experience
7+ years leading large complex programs strategic initiatives- or enterprise technology projects
- Proven experience managing cross-functional delivery teams and multi-workstream technology programs
Strong experience in program governance planning prioritization delivery management- and execution oversight
Demonstrated expertise in budgeting forecasting financial management variance analysis- and benefits realization tracking
Experience facilitating executive governance forums steering committees- and senior leadership reviews
- Strong executive communication and stakeholder management skills with the ability to influence without direct authority
Experience managing program risks issues dependencies change control processes- and recovery planning activities
Strong understanding of enterprise technology environments including infrastructure networks platforms applications- and operational systems
Experience operating within fast-paced complex- and highly regulated enterprise environments
Expertise with portfolio project and delivery management tools including Workfront Jira Microsoft Project- or similar platforms
Strong analytical problem-solving organizational- and decision-making skills
- Demonstrated ability to balance strategic planning with hands-on execution and operational leadership
Proven track record building strong partnerships across technology operations finance vendors- and business functions
Ownership mindset with a focus on accountability execution excellence- and measurable business outcomes
PMP PgMP SAFe- or equivalent project and program management certifications preferred
Strong leadership presence with the ability to coach mentor- and develop high-performing delivery teams
Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
