Top 58 Ticket agent Jobs in Fort Lauderdale Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Guest Service Agent- AVE Station
Brightline Trains —Miami, FL
- $20 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Basic math
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Passenger Service Agent, FLL **$20.13/HR** Full-Time/Part-Time
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Fort Lauderdale, FL
- $20.13 an hour
- Weekends as needed
- Background check
- 18 years or older
- Sales
- Paid time off
8d
Passenger Service Agent
Triangle Services of Florida Inc —Miami, FL
- From $21.91 an hour
- Weekends as needed
- 18 years or older
- Sales
- English
IT Support Agent
WheelHouse IT —Fort Lauderdale, FL
- $15 - $16 an hour
- Weekends as needed
- Office
- Microsoft Office
- QuickBooks
- Disability insurance
- Health insurance
Quick Apply
IT Support Agent
L7 Solutions —Fort Lauderdale, FL
- $14 - $16 an hour
- Weekends as needed
- Office
- Microsoft Office
- QuickBooks
- Disability insurance
- Health insurance
Quick Apply
Leasing Associate
RPM Living —Fort Lauderdale, FL
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
4d
Customer Service Representative
Redion —Pembroke Pnes, FL
- Overtime
- Hybrid work
- Background check
- Customer service
- English
- Travel reimbursement
- Paid parental leave
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7d
Passenger Service Agent
Eulen Aviation —Miami, FL
- $21.91 an hour
- Part-time
- Spanish
- Pass drug screening
- English
Quick Apply
7d
Sportsbook Agent - PT
001 Seminole Hard Rock Hollywood —Hollywood, FL
- Part-time
- Background check
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
22h
Guest Service Agent
NORTH BEACH VILLAGE RESORT —Fort Lauderdale, FL
- Weekends as needed
- Inventory management
- High school diploma or GED
- Front desk
Passenger Service Agent
Menzies Aviation (USA), Inc. —Miami, FL
- Part-time
- Background check
- 18 years or older
- High school
8d
Travel Customer Support Manager - (Hybrid)
Cruise Planners —Coral Springs, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Specialized Posting & Servicing Representative
BankUnited, N. A. —Miami Lakes, FL
- Mid-level
- Office
- Experience equivalent to degree accepted
Passenger Service Agent
Menzies Aviation —Miami, FL
- Part-time
- Background check
- 18 years or older
- Computer literacy
8d
Client Success Manager
Trivium —Miami, FL
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Ramp Agent (ARJ)
Eulen Aviation —Miami, FL
- $21.26 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Driving
Quick Apply
Front Desk Agent II
Hilton Miami Downtown —Miami, FL
- $17 an hour
- Weekends as needed
- Basic math
- English
- Hotel
Quick Apply
HELPDESK AGENT
Care Resource Community Health Center —Miami, FL
- Background check
- Spanish
- English
Event Producer / Private Event Sales Manager
The Florida Panthers —Fort Lauderdale, FL
- Weekends as needed
- Management
- Mid-level
- 3 years
Quick Apply

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ticket agent jobs near fort lauderdale fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

ticket agent jobs in fort lauderdale fl

Remote Contact Center Supervisor

Guest Service Agent- AVE Station

Passenger Service Agent, FLL $20.13/HR Full-Time/Part-Time

Passenger Service Agent

IT Support Agent

IT Support Agent

Leasing Associate

Customer Service Representative

Passenger Service Agent

Sportsbook Agent - PT

Guest Service Agent

Passenger Service Agent

Travel Customer Support Manager - (Hybrid)

Specialized Posting & Servicing Representative

Passenger Service Agent

Client Success Manager

Ramp Agent (ARJ)

Front Desk Agent II

HELPDESK AGENT

Event Producer / Private Event Sales Manager

I want to receive the latest job alert for ticket agent in fort lauderdale fl

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