Top 18 Quality analyst Jobs in Fort Mill, Sc

Content Quality Analyst
Two Harbors Investment Corp. —Fort Mill, SC
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Research
Sr. Workday QA Analyst
Sunbelt Rentals, Inc. —Fort Mill, SC
- $98,573.00 - $135,537.60 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
6d
QA Analyst
Intone Networks —Charlotte, NC
- Contract
- Entry level
Trade Operations Quality Analyst
Assetmark —Charlotte, NC
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quality Control Analyst
Glenmark Pharmaceuticals Inc. —Monroe, NC
- Full-time
- Bachelor of Science
- Mid-level
Entry Level to Senior Level QA Analysts
Lorven Group —Charlotte, NC
- SQL
- JavaScript
- Entry level
Senior Quality Control Analyst
Glenmark Pharmaceuticals Inc. —Monroe, NC
- Full-time
- Travel
- Experience equivalent to degree accepted
- Senior level
5d
ETQ Administrator & Quality Analyst
MacLean Power Systems —Fort Mill, SC
- Full-time
- Computer science
- Computer Science
- Salesforce
Quick Apply
BA/QA Analyst
Rosegate Mortgage —Charlotte, NC
- Full-time
- Computer Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
14d
Business-Line Quality Assurance Analyst/Tester - Corporate Functions
U.S. Bank National Association —Charlotte, NC
- $75,820 - $89,200 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
3d
Validation Analyst 1
Octapharma —Charlotte, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
3d
Quality Engineering Analyst
VELOCITOR SOLUTIONS —Charlotte, NC
- Full-time
- 7 years
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Computer Systems Analyst
Posting Date 04/12/2018 —Charlotte, NC
- Email
- Computer Science
- Mid-level
- Bachelor's degree
Validation Analyst II
Octapharma —Charlotte, NC
- Full-time
- Mid-level
- Bachelor's degree
- Warehouse
- Wellness program
- Health savings account
Debt Management System Analyst – Quality & Data
US AMR-Jones Lang LaSalle Americas, Inc. —Charlotte, NC
- $60,000 - $80,000 a year
- Online Application
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Compliance Quality Assurance Lead Testing Analyst - Fiduciary Oversight and Testing
U.S. Bank National Association —Charlotte, NC
- $105,400 - $124,000 a year
- Full-time
- 6 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance

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quality analyst jobs near fort mill, sc

Content Quality Analyst

Two Harbors Investment Corp.
Fort Mill, SC

Apply Now

Job Details

Full-time

Qualifications

Writing skills
Employee relationship building
Microsoft Office
Bachelor's degree
SharePoint
Individual consumer customer service
Adobe Acrobat
Quality data entry
Customer data entry

Full Job Description

The Content Quality Analyst is responsible for quality review of formal written responses provided to consumers, regulators, etc., and the associated system entries. The Content QA analyst will focus on fact-checking, proofreading for grammar and punctuation, and typographical errors and wording. Additionally, the analyst will assist in developing and creating new Correspondence quality processes and procedures and make recommendations for enhancements in training materials, policies, procedures and quick reference guides to enhance the quality of the written responses and the overall experience of the customer.

The Contact Center Quality Analyst reports to the Correspondence Resolution Response Manager and must develop strong working relationships with key stakeholders, vendors, and co-workers.

Responsibilities:

Conduct quality reviews by evaluating the responses drafted by the Correspondence Response Specialists to complaints and inquiries received, including associated system entries, using management approved checklists.
Evaluate drafted responses for:
Appropriate substantive resolution
Writing quality (spelling, grammar, and logical flow)
Thoroughness of research and fact patterns
Completeness of response package
Confirm correct and complete information for each item has been entered into the RPMS system of record (LPS) and Complaint database (SharePoint)
Generate quality assessment reports for use by Correspondence Department leadership.
Recommend training opportunities based on analysis of work produced.
Act as an internal advocate for White Glove Service and operational excellence.
Work with cross-department co-workers to ensure that all service delivery objectives are met.
Contribute to continuous improvement projects to enhance efficiency and lower costs.
Other work related duties, as assigned.
Responsible for meeting RoundPoint’s commitment to compliance.

Qualifications:Required:

Bachelor’s degree required
Experience using Microsoft Suite, SharePoint, Adobe Acrobat, BKFS
Two years of business writing experience
Must have data entry experience
Two years of customer service experience
Must have strong writing skills
Must be available on some weekends as required

Desired:

Experience with mortgage, consumer lending, and/or banking issues

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

Fort Mill, SC
Coppell, TX

Employee Status

Exempt

Travel

None

Apply Now

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quality analyst jobs in fort mill, sc

Content Quality Analyst

Sr. Workday QA Analyst

QA Analyst

Trade Operations Quality Analyst

Quality Control Analyst

Entry Level to Senior Level QA Analysts

Senior Quality Control Analyst

ETQ Administrator & Quality Analyst

BA/QA Analyst

Business-Line Quality Assurance Analyst/Tester - Corporate Functions

Validation Analyst 1

Quality Engineering Analyst

Computer Systems Analyst

Validation Analyst II

Debt Management System Analyst – Quality & Data

Compliance Quality Assurance Lead Testing Analyst - Fiduciary Oversight and Testing

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