SUMMARY: The Shipping & Logistics Coordinator serves as the primary administrative and communication hub for all shipping and receiving activities. This position owns the department shipping inbox, coordinates carrier relationships, schedules inbound and outbound freight, manages shipping documentation, supports inventory control activities, and ensures accurate and timely communication between customers, carriers, warehouse personnel, Assembly/Final Test personnel, and internal departments. The Shipping & Logistics Coordinator plays a critical role in maintaining efficient material flow and providing exceptional service to both internal and external customers.
DUTIES & RESPONSIBILITIES:
Shipping Communication and Carrier Management
- Serve as the primary owner of the Shipping Department email inbox and ensure timely response to all shipping-related inquiries.
- Prioritize and route requests received through the shipping inbox to the appropriate personnel.
- Track and follow up on open shipping issues to ensure timely resolution.
- Maintain communication with parcel, LTL, and freight carriers regarding pickups, deliveries, claims, scheduling, and shipment exceptions.
- Contact carriers to arrange pickups for outbound shipments.
- Work with carriers to schedule pickups of customer returns, supplier returns, and other return shipments.
- Respond to customer, carrier, and internal shipping inquiries in a timely and professional manner.
- Work with carriers to resolve shipment discrepancies, delivery issues, and tracking requests
- Coordinate and assist with the filing and resolution of carrier loss, damage, and freight claims
Shipping and Logistics Administration
- Sort and distribute picking and packing lists to Assembly/Final Test personnel or warehouse order pullers based on order requirements.
- Prepare and distribute shipping documentation including bills of lading, shipping labels, commercial invoices, and other required shipping paperwork.
- Monitor shipment status and communicate shipment information to internal departments as needed.
- Coordinate with warehouse, assembly, and final test personnel to communicate priorities and ensure orders are processed accurately and on schedule.
- Assist in identifying and resolving order processing issues and shipment delays.
- Assist with review of shipping documentation for completeness and accuracy prior to shipment release
- Assist with processing domestic and international shipments.
Receiving and Data Entry
- Enter packing list information for received goods into ERP System.
- Upload packing lists and receiving documentation into electronic storage system (TCC).
- Verify completeness and accuracy of receiving documentation.
- Report inbound overages, shortages, or damages to supply chain personnel
Documentation and Records Management
- Maintain organized files for all warehouse and shipping documentation, including but not limited to:
o Inbound bills of lading and manifests
o Inbound packing lists
o UPS and FedEx manifests
o Copies of invoices for international shipments
o Copies of no-charge invoices
o Outbound bills of lading
o Assembly and Final Test traveler/QA documents
o Carrier shipment records
o Other warehouse and shipping records as required
- Maintain shipping and receiving records in accordance with company document retention requirements
- Assist in creating, updating, and maintaining departmental work instructions and forms.
Inventory Control Support
- Assist with inventory cycle counting activities.
- Perform inventory-related data entry and transaction processing.
- Assist with investigation and report inventory discrepancies.
- Print and apply labels to identify inventory items that are improperly labeled, missing labels, or otherwise difficult to identify.
- Support inventory accuracy initiatives and continuous improvement efforts.
General Administrative Support
- Maintain professional communications with customers, carriers, and internal departments.
- Assist with special projects and departmental initiatives.
- Participate in continuous improvement activities related to shipping, receiving, inventory control, and warehouse operations.
- Maintain a safe and organized work environment.
- Perform other duties as assigned.
QUALIFICATION:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- High school diploma or equivalent required.
- 2 years of experience in shipping, logistics, warehouse administration, customer service, or related operations support roles preferred
- Strong organizational and administrative skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Experience with Oracle or similar ERP systems preferred.
- Experience with UPS WorldShip, FedEx Ship Manager, or similar transportation management systems preferred.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Must demonstrate a sense of urgency and accountability in responding to operation needs and requests for service and assistance.
- Ability to handle situations with tact and diplomacy.
- Strong attention to detail and accuracy.
- Ability to work effectively with warehouse personnel, carriers, customers, and internal departments.
- Working knowledge of shipping, receiving, inventory control, and warehouse operations.
- Ability to exercise sound judgment and independently resolve routine shipping and logistics issues.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit, stand, and walk throughout the workday.
- Ability to occasionally lift and move items weighing up to 25 pounds.
- Ability to work in both office and warehouse environments.
- Ability to use standard office equipment including computers, printers, scanners, and telephones.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in a warehouse environment near moving mechanical parts. The noise level in the work environment is occasionally loud.
TRAVEL REQUIREMENTS:
None
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
