Top 159 Technical support representative Jobs in Fort Mill, Sc

Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Technical Support Representative
BI-TEK LLC —Charlotte, NC
- $50,000 - $65,000 a year
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
13d
Customer Service Representative | Billing Support
Spectrum —Charlotte, NC
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
10d
Client Service Representative I- Charlotte, NC
Trane Technologies —Charlotte, NC
- $56,936.66 - $82,809.99 a year
- Extended hours
- Clean driving record
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Technical Support Analyst II
Billy Graham Evangelistic Association —Charlotte, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
10d
Associate, Technology / 26-27 SY
Charlotte-Mecklenburg Schools —Charlotte, NC
- Full-time
- Mid-level
- Driver's License
- Education
2d
Associate, EDI Onboarding
Lincoln Financial —Charlotte, NC
- $44,800 - $81,400 a year
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Tuition reimbursement
- Paid time off
3d
Technical Support Representative
Fast Track Solutions —Charlotte, NC
- $22.00 - $23.40 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
SQL Technical Support Representative: Financial Crimes Solutions
Jack Henry —Charlotte, NC
- $59,750 - $80,000 a year
- Full-time
- Remote
- Research
- SQL
- Bachelor's degree
Software Support Representative (ACH and Wires)
Jack Henry —Charlotte, NC
- Weekends as needed
- Remote
- Research
- Mid-level
- 1 year
Customer Service Representative
Atlas Copco Group —Charlotte, NC
- Hybrid work
- Inventory management
- English
- Mid-level
- Disability insurance
- Health insurance
Customer Service Representative (Bilingual)
Select Insurance Group —Charlotte, NC
- From $15 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Paid time off
Quick Apply
Technical Support Representative III: CRM Synapsys
Jack Henry —Charlotte, NC
- Full-time
- Remote
- Mid-level
- Windows
- SQL
10d
North Carolina Remote Customer Service Representative
notifyMD —Charlotte, NC
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Sales Support Representative
CDI —Rock Hill, SC
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Technical Support & Service Coordinator
Cosen Saws —Charlotte, NC
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Support Analyst
CHILDRESS KLEIN PROPERTIES INC —Charlotte, NC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Wellness program
- Paid parental leave
Quick Apply
5d
Customer Service Representative
Composites One LLC —Rock Hill, SC
- Background check
- Microsoft Outlook
- ERP systems
- Profit sharing
Quick Apply
Customer Care Representative
IRALOGIX,Inc —Charlotte, NC
- Full-time
- Remote
- Spanish
- Mid-level
- Finance
- 401(k)
- Opportunities for advancement
Quick Apply
Technical Service Representative I
LATICRETE International, Inc. —Indian Land, SC
- Full-time
- Bilingual
- Microsoft Excel
- Oracle
- AD&D insurance
- Paid holidays
Quick Apply
8d

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Service Desk Analyst

Zones -
Charlotte, NC

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance

Qualifications

ITIL Foundation
Non-technical user support
Knowledge management
Network troubleshooting
ITIL Certification
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Procedural guides
Technical documentation
Incident report management
Incident management software
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Desktop (troubleshooting support)
Incident management operations support
Customer service knowledge base
macOS
Linux
Technical support via email
Cross-functional collaboration
Escalation handling
Communication skills
CompTIA A+
Entry level
Client interaction via phone calls

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC
Pay: $25/hr
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm

What you will do as the Service Desk Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
Documentation: Document solutions and procedures for future reference and improve operational processes.
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.

What you will bring to the team:

Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Quick Apply

Refine Your Search

technical support representative jobs in fort mill, sc

Service Desk Analyst

Technical Support Representative

Customer Service Representative | Billing Support

Client Service Representative I- Charlotte, NC

Technical Support Analyst II

Associate, Technology / 26-27 SY

Associate, EDI Onboarding

Technical Support Representative

SQL Technical Support Representative: Financial Crimes Solutions

Software Support Representative (ACH and Wires)

Customer Service Representative

Customer Service Representative (Bilingual)

Technical Support Representative III: CRM Synapsys

North Carolina Remote Customer Service Representative

Sales Support Representative

Technical Support & Service Coordinator

IT Support Analyst

Customer Service Representative

Customer Care Representative

Technical Service Representative I

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