Regional Property Manager
Location: Affordable Housing Division - Charlotte, NC
Summary
Responsible for the overall fiscal accountability, marketing development, Regulatory Compliance and the personnel and physical asset management of a multi-site residential portfolio. Also acts as management representative when dealing with various property owners and regulatory agencies. Reports to: VP of Affordable Business Unit. Supervises: Community Managers and oversees staff management of assigned portfolio. Regional Manager will oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required.
I. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Fiscal accountability for portfolio performance
- Develop and implement community budgets
- Perform contract renewals and rent increases packages
- Perform utility analysis annually along with budget preparation
- Reviews and Approves property related expenditures weekly
- Reviews Accounts Receivables weekly
- Monitor budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.
- Update and review Capital Improvement Replacement Schedules
- Monitor asset maintenance issues and recommend capital improvements to maintain community. Handle all major purchase approvals up to $5,000.
- Development, implementation and monitoring of assets
- Performs regularly scheduled site visits of both interior and exterior of properties to ensure portfolio and individual properties meet the established operational financial and business performance goals.
- Monitors occupancy and review and assist Community Managers with marketing efforts to maximize occupancy levels.
- Along with Community Managers, develop and monitor an active renewal program for nonsubsidized units.
- Ensure maintenance of the property is being performed and documented.
- Negotiates and/or evaluates contracts and makes recommendations for VP or President to execute.
- Personnel Management
- Use effective techniques to screen, hire, orient and train new management personnel within established company guidelines.
- Assist Community Managers in recruiting, interviewing, and training all community staff positions.
- Oversee, implement or participate in on-going staff training, coaching, counseling and guidance. Monitor management and staff performance, motivation, and cross training. Develop employees through performance feedback and challenges. Delegate responsibilities and special projects to managers as necessary.
- Document employee performance properly and take necessary action on a timely basis.
- Promote staff harmony through support, effective leadership and positive example.
- Ensure all corporate responsibilities and on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).
- Ensure consistent on-site management and staff compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).
- External and internal client/customer relations
- Coordinate property owner's desires with responsible management techniques.
- Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.
- Handle and resolve vendor or contractor situations on a timely basis.
- Maintains a professional relationship with the owner, Housing Authority, SCHFDA, auditors, and personnel involved with the property.
- Attends board meetings and communicates with owner regularly
- Regulatory Compliance
- Manage file tracking document and ensures that all staff are completing certifications in accordance with company policies and procedures.
- Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)
- Completes/compiles state quarterly/annual compliance reports.
- Completes/compiles third party (syndicator, GP, etc.) monthly and/or quarterly compliance reports.
- Oversees compliance with Fair Housing Laws
- Oversees compliance with Reasonable Accommodation policies.
- Coordinates all pre and post-review reports and responses on behalf of owner to monitoring agencies.
- Ensure each property is adhering to their specific program types regulations
- Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.
- Implements any new or updated governmental rules and procedures and standard operating manuals
- Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.
- Attendance is an essential job function.
- Job may require assisting in special projects in or out of assigned portfolio. This may include due diligence, property acquisition or disposition, serving on or participating in company-sponsored/sanctioned committees and functions, etc.
- Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.). Act as liaison between property owners, construction and management team regarding project development.
- Attends and participates in industry and NHE's training programs as required.
- Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
- Responsible for other assignments as needed and directed by senior management.
- This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.
II. KNOWLEDGE, SKILLS AND ABILITIES
- PC or Notebook Proficiency
- Microsoft Office including Word, Excel and Outlook
- Business/Financial Calculator
- Office Equipment
- Sales-minded individual with attention to detail
- Excellent follow-up skills via email, text, writing and phone
- Positive attitude, strong work ethic, reliable and self-motivated
- Knowledge and comprehension of Fair Housing Laws
- Professional written and verbal communication skills
- Multi-task and be a team player.
- Strong communication skills with outgoing personality.
Must have the ability to work with little direction maintaining confidentiality and professionalism.
-
III. SUPERVISORY RESPONSIBILITIES
Responsible for the overall fiscal accountability, marketing development, and the personnel and physical asset management of a multi-site residential portfolio. Also acts as management representative when dealing with various property owners. Supervises Community Managers and oversees staff management of assigned portfolio.
IV. QUALIFICATIONS
- SCHM and/or CPO designation preferred CPM designations strongly preferred
- Active/participatory apartment association membership preferred
- YARDI Voyager, Payscan and Rent Café experience preferred
- Multifamily leasing, sales and/or customer service experience is required.
- Property Manager License required.
- Knowledge of apartment management laws and regulations, federal, state, and local.
- Knowledge of expense control and financial management.
- Must have a valid driver's license or means of immediate transportation to attend meetings, events and daily activities
V. EDUCATIONAL AND/OR EXPERIENCE
High School Diploma or equivalent required. Bachelor's Degree strongly preferred. Position requires a minimum 3 years on-site multi-family management experience with LIHTC, HUD, HOME, RD, HTF guidelines, restrictive covenants and other program restrictions or 7 years of other property management experience. Previous experience as a top performing Community Manager will be considered. Needs strong "hands-on" financial/budget experience and proven marketing/personnel management capabilities.
VI. LANGUAGE/MATHEMATICAL/REASONING ABILITY
Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.
VII. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
VIII. WORKING CONDITIONS AND ENVIRONMENT
While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.
IX. POLICIES AND PROCEDURES
The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.
BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:
- HDHP Health Insurance Plan
- PPO Health Insurance Plan
- Vision Insurance
- Dental Insurance
- Short-Term Disability
- Long-Term Disability
- Group Life Insurance
- Health Savings Account (offered for HDHP plan)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401k Retirement plan
- 12 Paid Holidays (includes Birthday Holiday)
- Up to 130 hours of PTO
About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
EOE
