Top 2680 Support services manager Jobs in Fort Mitchell Ky

Technical Support Manager
Storage Solutions Inc —Erlanger, KY
- Weekends as needed
- Hybrid work
- Computer science
- Microsoft Excel
- Computer Science
- Health savings account
- Health insurance
Quick Apply
10d
Assistant Manager (Non Exempt)
PDS Health —Springdale, OH
- $23.50 - $32.75 an hour
- Full-time
- Dental office
- Computer literacy
- Local
- Health insurance
- Dental insurance
Client Service Manager
Fidelity Investments —Covington, KY
- $66,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Loan repayment program
- Health insurance
5d
Office and Procurement Operations Manager
Inmar —Cincinnati, OH
- $74,985.75 - $124,976.25 a year
- Full-time
- Oracle
- Mid-level
- Office
- Health savings account
- Paid holidays
13d
Support Services Manager
CareStar, Inc. —Blue Ash, OH
- Full-time
- Mid-level
- Office
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Relationship Manager
Paychex —Cincinnati, OH
- $59,626.41 - $93,698.64 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Paid holidays
- Health insurance
Operational Excellence Lead
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Writing skills
- Office
- Presentation skills
Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- RN License
- BLS Certification
12d
Property Manager, New Development
Coastal Ridge Real Estate —Cincinnati, OH
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Business Development Account Mgr (Water Treatment)
C & S Chemicals —Cincinnati, OH
- $90,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Community Property Manager
Orbach Affordable Management, LLC —Loveland, OH
- $26 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Clinical Services Manager - LISW-S / LPCC-S
Mindfully Behavioral Health —West Chester, OH
- $65,000 - $70,000 a year
- Full-time
- Outpatient experience
- 3 years
- Master's degree
- Wellness program
- Health savings account
Quick Apply
Transportation Supervisor, Ohio
Latitude 36 Foods, LLC —West Chester, OH
- Full-time
- Clean driving record
- Mid-level
- Ability to climb stairs
- Health insurance
- Dental insurance
Facilities Manager
Lyons Magnus LLC —Walton, KY
- Weekends as needed
- 7 years
- Travel
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Field Supervisor
Jamrock Cleaning —Cincinnati, OH
- $18 - $21 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid training
- Professional development assistance
Quick Apply
Test Manager
Jabil Circuit —Florence, KY
- Urgently hiring
- Microsoft Excel
- 5 years
- Mid-level
- Commuter assistance
- Health savings account
Lead Machine Adjuster
Novolex —Walton, KY
- From $28 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Adjuster Supervisor
Novolex —Florence, KY
- $25 - $28 an hour
- Full-time
- Writing skills
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Accounting Manager -Construction
Kelso Industries —Cincinnati, OH
- Finance
- Bachelor's degree
- Continuous improvement
Quick Apply

I want to receive the latest job alert for support services manager in fort mitchell ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support services manager jobs near fort mitchell ky

Field Supervisor jobs in Cincinnati, OH

Accounting Manager jobs in Cincinnati, OH

Facilities Manager jobs in Walton, KY

Registered Nurse jobs in Cincinnati, OH

Property Manager jobs in Cincinnati, OH

Clinic Manager jobs in West Chester, OH

Business Development Manager jobs in Cincinnati, OH

Relationship Manager jobs in Cincinnati, OH

National Center For Missing & Exploited Children jobs in Alexandria, VA

Resurrection Medical Center jobs in Chicago, IL

Data Center Technician jobs in Los Angeles, CA

Call Center Supervisor jobs in Alabama

Distribution Center jobs in Fort Worth, TX

Call Center Supervisor jobs in Remote

Call Center Supervisor jobs in Columbus, OH

Call Center Supervisor jobs in Milford, MA

Field Supervisor jobs in Ona, WV

Remote Online Clinical Supervisor jobs in Texas

Field Supervisor jobs in Henderson, TX

Field Supervisor jobs in San Bernardino, CA

Technical Support Manager

Storage Solutions Inc -
Erlanger, KY

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Customer communication
Microsoft Excel
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Coaching
Incident Escalation
Frontline customer support management
Team development
Incident management operations support
Mentoring
Data interpretation
Leading team collaboration initiatives
Problem management
Productivity software
Root cause analysis

Full Job Description

Job Title: Technical Support Manager

Department: Automation Software

Location: Erlanger, KY, Westfield, IN or Nashville, TV; Hybrid Position
Employment Type: Full-Time

The Technical Support Manager will lead and develop a team of technical support professionals responsible for providing consistent, high-quality customer and operational support. This position will oversee support schedules, incident management and escalation procedures, on-call support rotations, and team performance while ensuring timely issue resolution and service level agreement (SLA) compliance.

The Technical Support Manager will work closely with cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts, to resolve customer issues and identify long-term solutions. This role will also focus on improving support processes, tools, training programs, and the overall customer experience.

OVERALL RESPONSIBILITIES

Lead, coach, and develop team of technical support professionals with varying levels of experience and technical knowledge.
Develop and manage support schedules to ensure consistent, high-quality customer and operation support.
Establish and oversee on-call support rotations for cross-functional technical resources, including PLC Engineers, Software Engineers, and other subject matter experts.
Develop, implement, and maintain incident management and escalation procedures to support service level agreement (SLA) compliance and timely issue resolution.
Identify and implement improvements to support processes, tools, and training programs.
Develop and maintain performance metrics and reports to support team effectiveness and customer support goals.
Lead the team in resolving customer issues and identifying long-term solutions.
Support contract proposals and renewals.
Train and onboard new support team members.
Assist customers with technical issues and document resolutions.
Escalate issues to the appropriate internal teams as needed.
Maintain accurate records of issues, resolutions, and support activities.
Follow up with customers to ensure issues are resolved.
Monitor customer satisfaction and gather feedback for improvement.
Monitor system performance and identify operational issues.
Identify opportunities to improve customer experience.
Maintain knowledge base documentation and promote its effective use.
Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
Perform other duties as assigned to support business needs.

KNOWLEDGE & SKILLS REQUIREMENTS

A bachelor’s degree in Computer Science, Information Technology, Operations Management, Warehouse Management, or a related field preferred; however, significant relevant experience and demonstrated success in technical support, customer service operations, warehouse automation, or related technical environments will be given strong consideration in lieu of a degree.
Five (5) or more years of experience in technical support, software support, automation systems support, customer service operations, or a related field.
Proven experience leading and developing technical support teams, including coaching, mentoring, employee development, and performance management.
Two (2) or more years of leadership experience with demonstrated success in managing team performance and driving operational results.
Experience supporting software applications, automation systems, industrial controls, or related technical solutions.
Experience with incident management, escalation processes, root cause analysis, and service level agreement (SLA) management.
Working knowledge of warehouse automation systems, PLCs, WMS/WCS platforms, material handling equipment, and related technologies preferred.
Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make informed business decisions.
Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

PROFESSIONAL QUALITIES

Strong leadership, organizational, and people management skills with a customer-focused mindset.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while fostering collaboration across cross-functional teams.
Honest and open.
Positive attitude.
Delivers on commitments.
Adaptable and self-motivated.
Willing to find innovative solutions.
Thrives on working collaboratively with others.
Takes on complex challenges and demonstrates a “go-getter” mindset.

WORK CONDITIONS

Hybrid position based out of Nashville, TN; Westfield, IN; or Erlanger, KY.
Standard business hours with flexibility required to support the team on other shifts as necessary.
Provide support across U.S. time zones, including occasional after-hours or weekend coverage as needed.
Frequent virtual and/or in-person collaboration across teams.

Why work for Storage Solutions – A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

Competitive Salary and Bonus Structure
Medical, Dental, and Vision Benefits
Generous Paid Time Off
401K with Company Match
Company HSA Contribution
Professional Growth Opportunities

Quick Apply

Refine Your Search

support services manager jobs in fort mitchell ky

Technical Support Manager

Assistant Manager (Non Exempt)

Client Service Manager

Office and Procurement Operations Manager

Support Services Manager

Contact Center Supervisor

Relationship Manager

Operational Excellence Lead

Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights

Property Manager, New Development

Business Development Account Mgr (Water Treatment)

Community Property Manager

Clinical Services Manager - LISW-S / LPCC-S

Transportation Supervisor, Ohio

Facilities Manager

Field Supervisor

Test Manager

Lead Machine Adjuster

Adjuster Supervisor

Accounting Manager -Construction

I want to receive the latest job alert for support services manager in fort mitchell ky

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected