Top 18 Service desk support Jobs in Fort Myers, Fl

IT Support Specialist
Entech Computer Services LLC —Fort Myers, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED
IT Support Specialist
MODERN TEK SOLUTIONS LLC —Fort Myers, FL
- $20 - $21 an hour
- Full-time
- Mid-level
- Office
- Travel
- Profit sharing
- Disability insurance
Quick Apply
IT Analyst
United Digestive —Fort Myers, FL
- Weekends as needed
- HIPAA
- Mid-level
- Office
Quick Apply
IT Support Specialist
Entech —Fort Myers, FL
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Systems Technician
Integris —Bonita Springs, FL
- 8 hour shift
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
10d
CJIS Hardware, Software and Data Support Specialist
THE 20TH JUDICIAL CIRCUIT OF FLORIDA —Fort Myers, FL
- $66,722.76 a year
- Weekends as needed
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Tuition reimbursement
13d
Onboarding/Offboarding Engineer
Entech Computer Services LLC —Fort Myers, FL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Onboarding/Offboarding Engineer
Entech —Fort Myers, FL
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Depot and Deployment Engineer
Entech —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Depot and Deployment Engineer
Entech Computer Services LLC —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Specialist
(Mosaic Shared Services) Millennium Healthcare Management Serv LLC —Fort Myers, FL
- $21 - $23 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
10d

Other jobs to consider

Find your next job by exploring related positions.

Systems Technician
Integris —Bonita Springs, FL
Valid driver's license required. The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user…
Quick Apply
10d
OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
Previous experience in a help desk role in a higher education environment. Provide quality customer service by creating a welcoming and supportive environment.

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
1d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk support in fort myers, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near fort myers, fl

IT Support Specialist

Entech Computer Services LLC -
Fort Myers, FL

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Azure
Basic math
English
Public Cloud
Windows
Printer (troubleshooting support)
Hyper-V
IPv6
High school diploma or GED
SQL
Driver's License
Cloud service support
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Server virtualization
Networking equipment (troubleshooting support)
macOS
Productivity software
VPN management
Technical Proficiency
Server hardware support
Active Directory management
Mobile devices

Full Job Description

Full-Time

Exempt

Position Summary

Support Engineers (IT Support Specialists) are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests. Work performed for this role will take place both onsite and remotely from Entech’s Service Desk, and potentially at one of our locations with augmented staff. Support Engineers will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone / onsite / via remote access and escalate problems when appropriate.

Support Engineers will be responsible for a healthy ticket queue, entering time and notes into tickets as it occurs, managing their daily schedule and overall board management.

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Essential Duties and Responsibilities

Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction.
Effectively communicate the scope of work for all hourly clients.
Work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.

Required Technical Skills

Intermediate proficiency in and ability to troubleshoot:
Windows 10 and 11 Operating Systems
Workstation and Server Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications.
Microsoft Office Suite
Email and Mobile Device connectivity
Basic proficiency in and the ability to troubleshoot:
Mac OS troubleshooting
IPv4 and IPv6 technologies
LAN/WAN connectivity issues
Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Active Directory
Windows Server2008– 2022
VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Microsoft 365 and Microsoft Azure

Required Skills and Abilities

Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
Ability to perform basic math computations.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to maintain composure and handle stressful situations.
Must be detail oriented, organized, multi-task oriented and possess excellent communication skills.

Education and Experience

High School Diploma or GED (Two years college or equivalent work experience preferred).
One to two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

CompTIA A+ or Equivalent
CompTIA Network+ or Equivalent preferred

Benefits:
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Quick Apply

Refine Your Search

service desk support jobs in fort myers, fl

IT Support Specialist

OPS Non-Student Help Desk Support Associate

IT Support Specialist

IT Analyst

IT Support Specialist

Systems Technician

CJIS Hardware, Software and Data Support Specialist

Onboarding/Offboarding Engineer

Onboarding/Offboarding Engineer

Depot and Deployment Engineer

Depot and Deployment Engineer

IT Service Desk Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for service desk support in fort myers, fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected