Top 29 Dispatcher Jobs in Fort Myers Fl

HVAC Dispatcher
Rocket Cooling —Lehigh Acres, FL
- $24 - $32 an hour
- Full-time
- Google Workspace
- Mid-level
- Organizational skills
- Paid training
- Health insurance
Quick Apply
4d
Dispatcher
Nextech —Fort Myers, FL
- $18 - $20 an hour
- Full-time
- Entry level
Quick Apply
CSR/Dispatcher
Conditioned Air Company of Naples, LLC —Fort Myers, FL
- Full-time
- In-person
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Dispatcher
LEESAR INC —Fort Myers, FL
- Weekends as needed
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
Dispatcher / Customer Service Representative
Empowered Global Inc. —Naples, FL
- $21 - $25 an hour
- Full-time
- Microsoft Outlook
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
Supervisor Transportation Services
Lee Health —Fort Myers, FL
- $22.73 - $28.41 an hour
- Full-time
- Hospital
- BLS Certification
- Mid-level
3d
Dispatch Coordinator
TIBBETTS LUMBER CO LLC —Lehigh Acres, FL
- 5 years
- Mid-level
- Administrative experience
- Health savings account
- Paid holidays
Quick Apply
Dispatch Supervisor
LEESAR INC —Fort Myers, FL
- Weekends as needed
- Management
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Dispatcher
Interstate Batteries —Fort Myers, FL
- Full-time
- Microsoft Outlook
- Office
- Warehouse
Dispatcher/Customer Service Representative / Full Time
Garage Door Partners —Naples, FL
- Up to $30 an hour
- Full-time
- Typing
- Entry level
- Paid training
Quick Apply
Dispatcher/Customer Service
Retail Handyman, Inc —Cape Coral, FL
- $18 - $19 an hour
- Full-time
- Customer service
- Office
- Typing
- Health insurance
- Dental insurance
Quick Apply
Dispatcher
Universal Engineering Sciences —Lehigh Acres, FL
- Full-time
- Clean driving record
- Computer literacy
- Office
Operations/Dispatch and Customer Service Support
Good Greek Moving & Storage —Fort Myers, FL
- Full-time
- Bilingual
- Office
- 1 year
- Paid training
Quick Apply
Dispatching/Scheduling - Customer Service
NEST of Florida —Bonita Springs, FL
- From $20 an hour
- Evening shift
- Hybrid work
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Fleet Planner
SIXT USA —Fort Myers, FL
- $21.50 an hour
- Full-time
- 18 years or older
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Commercial Service Manager / Dispatcher
Boulevard Tire —Fort Myers, FL
- $55,000 - $60,000 a year
- Full-time
- Background check
- Management
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
Service Support Coordinator
BERCO Beverage Equipment Repair Company —Cape Coral, FL
- $18 - $20 an hour
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Residential Route Supervisor - Solid Waste Industry - Lehigh Acres Area
Waste Pro —Lehigh Acres, FL
- Weekends as needed
- CDL B
- Computer literacy
- Sanitation
Quick Apply
Fleet Manager
Hogan —Punta Gorda, FL
- Mid-level
- 2 years
Quick Apply
6d
Service Coordinator
United Mechanical —Fort Myers, FL
- 5 years
- HVAC
- Construction experience
- Health insurance
- Dental insurance
Quick Apply

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HVAC Dispatcher

Rocket Cooling
Lehigh Acres, FL

Quick Apply

Job Details

Full-time
$24 - $32 an hour
4 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer engagement

Full Job Description

Do you thrive in organized chaos and enjoy keeping a team running at its best?

Are you the type of person who knows the right technician for the right job and takes pride in building an efficient schedule?

Are you confident communicating with technicians, making real-time decisions, and ensuring customers receive an exceptional experience?

If so, you might be the perfect fit for Rocket Cooling.

About Us

Rocket Cooling is a young, fast-growing HVAC company serving Southwest Florida and surrounding communities. Founded and owned by two hands-on entrepreneurs, we are not a large corporate chain. We are a local, people-focused company that moves quickly, values accountability, and puts customer experience first.

You'll work alongside an experienced Service Manager and leadership team while utilizing modern tools like ServiceTitan to help coordinate one of the most important parts of our business—our technicians in the field. Our dispatchers are trusted to make decisions, think critically, and help drive the success of the entire service department.

Position Overview

The Dispatcher is responsible for owning the daily service board and ensuring the right technician is on the right call at the right time.

This role is the communication hub between our customers, technicians, and the Service Manager. You'll spend your day actively managing the schedule in ServiceTitan, making real-time decisions, communicating directly with technicians, adjusting priorities as calls change, and ensuring every customer receives an exceptional experience.

This is not a passive dispatch role. We are looking for someone who takes ownership, isn't afraid to pick up the phone, provides direction when needed, accepts feedback from leadership, and enjoys making decisions that improve technician efficiency and customer satisfaction.

Responsibilities

Own the daily dispatch board utilizing ServiceTitan
Assign the right technician to the right call based on technical ability, location, workload, and customer needs
Continuously monitor and adjust the dispatch board throughout the day to maximize efficiency, productivity, and customer satisfaction
Work directly with the Service Manager to prioritize calls, manage technician workloads, and improve scheduling strategies
Develop a strong understanding of each technician's strengths, certifications, skill sets, and areas of expertise to make better dispatch decisions
Maintain constant communication with technicians throughout the day, providing schedule updates, job changes, and support
Be comfortable picking up the phone to communicate with technicians, redirect priorities, and keep the day running efficiently
Review technician progress throughout the day and proactively adjust schedules to minimize downtime and maximize productivity
Utilize ServiceTitan to manage scheduling, technician routing, customer records, job statuses, notes, and dispatch workflows
Answer incoming customer calls professionally and confidently
Make outbound calls to schedule service appointments, maintenance visits, customer follow-up, and fill scheduling gaps
Promote and renew Rocket Cooling maintenance memberships while educating customers on the value of ongoing preventative maintenance
Maintain detailed customer notes and accurate job information within ServiceTitan
Work collaboratively with CSRs, technicians, Service Managers, and other Rocket Cooling locations to ensure smooth daily operations
Deliver a world-class customer experience on every interaction

Skills & Qualifications

Minimum 2 years of dispatching, scheduling, customer service, or service industry office experience
HVAC, plumbing, electrical, or other home service industry experience strongly preferred
ServiceTitan experience strongly preferred
Strong understanding of dispatch boards, technician routing, and schedule management
Excellent organizational skills with exceptional attention to detail
Ability to think critically, solve problems, and make decisions in a fast-paced environment
Comfortable communicating directly with field technicians and providing clear direction when priorities change
Coachable and receptive to feedback while maintaining confidence in daily decision making
Strong computer skills with the ability to quickly learn new technology
Experience with Google Workspace preferred
Professional communication skills with both customers and technicians
Positive attitude with a strong sense of ownership and accountability

What We Offer

Competitive hourly pay based on experience
Performance-based incentives
401(k) with company match
Health, dental, and vision insurance
Paid time off
Ongoing training and professional development
Modern technology including ServiceTitan and industry-leading tools
Direct access to ownership and leadership
Opportunity to grow with one of Southwest Florida's fastest-growing HVAC companies

Why Dispatchers Choose Rocket Cooling

You'll work alongside experienced service leadership—not on an island
You'll have direct influence over technician productivity and customer satisfaction
We utilize ServiceTitan as a true operational platform, not just scheduling software
You'll have the authority to make decisions while receiving the support needed to grow
No corporate bureaucracy—just a team focused on doing the right thing for our customers and each other
A culture built around accountability, teamwork, growth, and respect

Join Our Team

The best dispatchers don't simply answer phones or schedule appointments.

They know their technicians, understand their strengths, anticipate problems before they happen, and use ServiceTitan as a powerful operational tool to maximize efficiency, support the field, and create an outstanding customer experience.

If you enjoy being the person who keeps everything moving, communicates confidently with technicians, and takes pride in running a smooth operation, we'd love to meet you.

Join Rocket Cooling and help us continue building one of Southwest Florida's best service teams.

Job Type: Full-time

Benefits

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Paid time off

Experience

Dispatching or scheduling: 2 years preferred
Customer service: 2 years required
HVAC or home service industry: 1 year preferred
ServiceTitan: 1 year preferred
Google Workspace: 1 year preferred

Work Location

In person

Quick Apply

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