Top 20 Guest service agent Jobs in Fort Myers Fl

Front Desk Agent/Guest Services Agent
Home 2 Suites Ft. Myers —Fort Myers, FL
- Spanish
- English
- Hotel
- On-the-job training
Front Desk Agent
PRIME GROUP —Fort Myers, FL
- $16.50 - $17.00 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
Quick Apply
Weekend Front Desk Agent
Fort Myers Beach Vacation Rentals —Fort Myers Beach, FL
- $18 - $21 an hour
- Part-time
- Bilingual
- Customer service
- Driver's License
Quick Apply
23h
Front Desk Agent / Guest Services Agent
Home 2 Suites Ft. Myers —Fort Myers, FL
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
Guest Service Agent
TownePlace Suites Estero, FL —Estero, FL
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Cleaning
Front Desk Agent (Part-Time)
Hyatt Vacation Club at Coconut Cove —Bonita Springs, FL
- $18.05 an hour
- Part-time
- Background check
- US work authorization
- In-person
- Free parking
- 401(k)
Quick Apply
11d
Guest Service Agent
Tween Waters Island Resort & Spa —Captiva, FL
- From $19 an hour
- Full-time
- Sales
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
Hyatt Vacation Club at Coconut Cove —Bonita Springs, FL
- $18.05 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- 401(k)
11d
Guest Services Agent - GullWing Beach Resort & Pointe Estero Beach Resort (Dual Role)
SUNSTREAM HOTELS & RESORTS LLC —Fort Myers Beach, FL
- Weekends as needed
- Entry level
- Resort
20h
Front Desk Agent
Pyramid Hotel Group —Captiva, FL
- $20 an hour
- Overtime
- CPR Certification
- Ability to walk for extended periods
- High school diploma or GED
- Paid holidays
- Disability insurance
12d
Resort Front Desk Customer Service Agent
Tricom Property Management —Fort Myers Beach, FL
- From $16 an hour
- Weekends as needed
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent
Sanibel Harbour Marriott Resort and Spa —Fort Myers, FL
- $15 - $16 an hour
- Full-time
- Accounting
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply
Night Auditor (part-time)
Residence Inn Sanibel Beach —Fort Myers, FL
- Part-time
- English
- Mid-level
- Residential
- 401(k)
- Employee discount
Quick Apply
Front Office Supervisor
Hyatt Regency Coconut Point —Bonita Springs, FL
- Weekends as needed
- Mid-level
- Hotel
- Ability to stand for extended periods
Director of Revenue Management
Pyramid Hotel Group —Captiva, FL
- $120,000 a year
- Full-time
- Hybrid work
- Front desk
- Senior level
- Communication skills
8d

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guest service agent jobs near fort myers fl

Front Desk Agent/Guest Services Agent

Home 2 Suites Ft. Myers
Fort Myers, FL

Apply Now

Job Details

Benefits

On-the-job training

Qualifications

Customer communication

Full Job Description

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

High School diploma

Certifications / Licenses:

TIPS, or similar approved, alcohol server training certification (as required)

Experience:

Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position

Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations

Physical Demands

Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None

Environmental Conditions:

Inside: Protection from weather conditions but not temperature changes
Outside: Rarely

Home 2 Suites Ft. Myers is an EEO Employer - M/F/Disability/Protected Veteran Status

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guest service agent jobs in fort myers fl

Front Desk Agent/Guest Services Agent

Front Desk Agent

Weekend Front Desk Agent

Front Desk Agent / Guest Services Agent

Guest Service Agent

Front Desk Agent (Part-Time)

Guest Service Agent

Front Desk Agent

Guest Services Agent - GullWing Beach Resort & Pointe Estero Beach Resort (Dual Role)

Front Desk Agent

Resort Front Desk Customer Service Agent

Front Desk Agent

Night Auditor (part-time)

Front Office Supervisor

Director of Revenue Management

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